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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,055
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Missouri
1 review
0 helpful votes
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TV Cover
June 13, 2024

The Cover fits pretty good, the only thing I really did not consider was how it would fit around the wall mount bracket on the back of the TV so it really isn't protected against all of the elements. I think the material is good. A little too early to tell how it will perform.

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
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So glad I found these. Ordering was very easy, arrived on time, exceptional quality. Highly recommend. I have already connected three friends!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Susan! We are delighted to hear that you are pleased with our product, ordering process and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Louisiana
3 reviews
0 helpful votes
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I was very pleased with the covers for my patio cushions. They were a perfect fit and the fabric is holding up with all the rain we have had recently. I was very pleased with how fast I received them.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Suzanne! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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I'm so pleased with the custom covers I ordered for my outdoor couches!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lauren! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Very detailed and very good follow up on getting the measurements right

Date of experience: June 3, 2024
Tennessee
2 reviews
0 helpful votes
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Quality Product
June 13, 2024

It Was My 2nd. Time Ordering, Both Orders came in Very Quick & The Quality Of Both Material And Craftsmanship Are Great. Will Diffidently Buy From Them Again If I Need Other Covers.
Sincerely Jeff Lanham

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeff! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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O
June 13, 2024

Good ok not bad;lfgfgj;lzgjl;djgs;ljgsl;gjl;gjs;lgjsjgsjgl;jglds;g

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Paul! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great experience
June 13, 2024

They did a great job and even followed up with me when my measurements seemed off. I appreciated that.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lisa! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Needed custom made cover
June 13, 2024

I bought a small table top s'more fire pit and was worried about the weather damage in Florida with the rain. I ordered a cover and it looks and works great! Thank you!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michele! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
2 reviews
0 helpful votes
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Firepit cover
June 13, 2024

We had a new patio built with a gas firepit, needed a cover for it to protect from the rain. We measured and ordered through the website and it was made and delivered in a timely fashion. It fit perfectly and is made with great quality and exactly like we ordered.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

South Carolina
1 review
0 helpful votes
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Great vendor
June 13, 2024

After I submitted the order, they contacted me with a request for more measurements and pictures. After several back and forth communications, I signed off on the approval drawings and they proceeded with the build. I'm very impressed by how much time they put into getting this right. An offset smoker is an extremely obscure shape and they did a great job. I chose the best/most expensive material option and it is very nice, rugged material. The stitching all seems to be well done. At first glance you might think the price is high, but considering the time they put into a custom design and the quality of the product, I'd say it's very reasonable.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Easy to order, quality product
June 13, 2024

Easy to order, great selection, and enabled me to replace a cushion for an odd sized piece.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Andrea! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Great custom work Very happy with the outcome
June 13, 2024
Updated review

I was very happy with the cushions. I appreciate the communication to get it right!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Darrin! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


So far so good
June 14, 2022
Previous review

So far so good

Date of experience: June 13, 2022
Georgia
1 review
0 helpful votes
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'Great Product'
June 13, 2024

Fits perfectly, I will buy from them again... great products!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Francis! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Timely received
June 13, 2024
Updated review

It was an interesting experience and I am likely to use this means in the future.

Date of experience: June 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Anna! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


WHAT I RECALL
November 2, 2022
Previous review

WONDERFUL EXPERIENCE AND i AM DELIGHTED I FOUND YOU. :)

Date of experience: November 1, 2022
Louisiana
1 review
0 helpful votes
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Offset Smoker custom cover
June 13, 2024
Updated review

I appreciate that the "help" desk worked multiple times with emails and a phone call to get the proper size BEFORE completing the cover. It was very hard to understand (language barrier) and emails, they were knowledgable and got the job done. I have had the product for enough time to know that it was a good purchase.

Thanks for working with me and completing my cover.
Hud

Date of experience: June 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Jim, for your kind words! We're thrilled to hear that our team was able to assist you effectively, despite the challenges. We're glad you're happy with your custom cover and appreciate your patience and understanding throughout the process. Enjoy your offset smoker!


Nice setup, although the "help" desk was very hard...
April 7, 2024
Previous review

Nice setup, although the "help" desk was very hard to understand, they were knowledgable and got the job done. Hoping I will be happy with the final product.

Date of experience: March 28, 2024
Iowa
1 review
0 helpful votes
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It was perfect!
June 13, 2024

I was so nervous having this made through a website, but it came out just perfect!

Date of experience: June 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dana! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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NOT GREAT
June 13, 2024

I was pleased how quickly custom made covers came to me. They were reasonable but...
The piping was subpar. The spot where the two ends of the piping come together is in the front of the people SHOULD be in the back where it's not seen. I would love to return them andhave them make them properly for the 3 or 4 cushions this happened on. It's really showing someone didn't know what they were doing I'm sorry to say b/c otherwise they were good.

Date of experience: June 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Jennifer, thank you for your feedback. We are glad to know that you are happy with the product and turnaround time. However, we are sorry to note your disappointment in regard to the piping in some of the products. As you have a concern, we request that you please login to your account and raise a ticket for it. Our team will check and assist you further with the same.

Alabama
1 review
0 helpful votes
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Prompt customer service!
June 13, 2024

They were determined that I would get exactly what I ordered.

Date of experience: June 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Carol! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Product came fast and fit perfectly. Bought for covers for multiple sets and all worked well. Good quality, we will definitely use this service again in the future.

Date of experience: June 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!