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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Sail arrived with two pieces sewn together. Has affected its performance on our deck. Not our first sail purchase, so we were shocked at workmanship for the price.
Took too many emails to finally get a refund. Even with multiple pictures, I still had to make a video.
Hi Mark, Thank you for your feedback, and we sincerely apologize for any inconvenience caused during the resolution process.
Please note that the sail was fabricated according to our standard procedures and the dimensions specified in your original order. Following a detailed review, we did not find any discrepancies on our end.
As part of our commitment to fair and accurate resolutions, we follow internal policies that sometimes require additional information, such as photos or videos. We understand this may have been inconvenient and appreciate your patience and cooperation.
We're pleased to note that the issue has now been resolved. Should you need any further assistance, please don’t hesitate to contact us. We value your business and appreciate the opportunity to serve you.
I have purchased a number of covers and this time it seemed like the staff was making impossible to finish my order if not for a last minute email i was pulling my order, the product is always wonderful, just the working with the staff to complete the order was very rough to say the least.
Hi Scott, Thank you for your continued support. We’re truly sorry the ordering process was difficult this time. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention. We’re glad you’re happy with the product, and we’ll share your feedback with our team to help improve future interactions. Please feel free to reach out if there’s anything more we can assist with.
Repeated errors by company. Design team failed multiple times. Repeated exchanges of emails conveying utter confusion. Delivery was a month late. When called to determine delivery status, was assured fedex delivery 7/14 by customer rep. Did not happen. Terrible
Hello Alfred, we sincerely apologize for the inconvenience caused. We always strive to deliver fast and efficient service to every customer, and it’s unfortunate that you encountered an issue.
As per our records, a partial refund has been issued, and the estimated delivery date provided over the call was July 17th or 18th. We’re glad to see that the product was delivered by July 16th, earlier than expected.
Your feedback is important to us, and we will certainly consider it to help improve the overall customer experience.
Site a bit difficult to navigate, etc. Prior order had errors as a result.
I was a little leery of making sure I had the correct measurements; I have been known to be less than an ideal measurement person. However, working with this company made it all seamless. I sent measurements, they asked for pictures (which I HIGHLY recommend you do) and they sent back questions and asked for additional measurements. It turned into a perfect fit for my firepit and a propane tank cover. I am very happy with the material, and I believe this will hold up well in the humid Florida environment. Well done Covers&all. I am a very happy customer.
Hey Debby! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The team caught and error in one of our measurements and immediately reached out to clarify it. After we re-measured, they produced perfectly-fitting and high-quality covers very quickly. Very happy with this CX!
Thank you, Alexandra, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I had a kind of complicated custom cover design that the representatives helped create. They were quick responding, comprehensive and it turned out great
Thank you, Jack, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The materials feel premium to the touch, and the structure holds its shape even after extended wear, making it a perfect blend of comfort and longevity.
Hey Ellis! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cover fits nicely and works well at keeping animals out of a sandbox while avoiding water pooling on a tarp. The folks at Covers & All were helpful fixing an error on my part with the shipping address. Many thanks.
Hey Anthony! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and simple process for getting my sandbox cover. Wahoo!
Ordered new covers for Crate and Barrel Dune sofa and two lounge chairs. Used specs from CB site for measurements and CA nailed the fit. We opted for the Olefin material and it feels durable. Color is as advertised on site. CA was communicative during the process and shipped fast, we had the covers within 6 days of ordering.
Hey Don! Thank you so much for your fantastic feedback! We’re thrilled to hear that the covers for your Crate and Barrel Dune sofa and lounge chairs fit perfectly using the provided specs. It’s great to know the Olefin material met your expectations in both durability and appearance, and that the color matched what you saw online. We're also glad our team kept you informed throughout the process and that your order arrived quickly. We truly appreciate your trust in us and look forward to serving you again in the future!
Extremely easy to use website to convey my needs for three pieces of outdoor furniture covers. From uploading photos to custom fit the covers, to measurements, and interactions with the designer to achieve a perfect fit. I could not be more pleased with the material and construction of the covers I received. French seams, venting to prevent condensation, along with quality of material used. My furniture configuration was not standard and the covers are a perfect fit! A+ on the whole experience. As an aside they came professionally packaged in individual storage zippered sleeves. Will definitely use Covers & All for future needs.
Hey Barbara! Thank you so much for your detailed and thoughtful feedback! We’re absolutely delighted to hear that your experience from navigating the website and uploading photos to collaborating with our design team was smooth and successful. It's especially rewarding to know that the custom covers fit your unique furniture configuration perfectly and that the quality met your expectations. We truly appreciate your trust in us and look forward to assisting you again with your future projects!
Our non-profits big annual event, Depot Day in Rural Retreat, was coming up so we needed to store our large racks of 80 chairs outside. We ordered two covers on short notice and your team delivered. Thank you.
Hey Frank! Thank you so much for your kind words! We’re honored to have been a small part of your nonprofit’s big event. It’s great to hear that the covers arrived on time and served their purpose well for Depot Day in Rural Retreat. We truly appreciate your trust in us, especially with a time-sensitive need, and we’re glad we could deliver. Wishing you continued success with your events, we look forward to serving you again in the future!
Easy to specify the cover that we need. I wish you would accept ACH payment. Please provide information for sales tax rebate.
The process of ordering and communication went well and the cover appears high quality and fits well with a custom cover order for a curved sectional/table sofa. The only concern was when I first submitted my order for a custom cover including my measurements. I received an email from Covers and All informing me that I would need to change my order to a custom cover order as the picture I supplied to them was not standard and I would need to measure my furniture and send them the information. I replied that my order was for a custom curved sectional and that I had already included all of the measurements on their website when I made the order. I never heard back a response and the order proceeded. Not a big deal; however, being my first experience with this company and with payment already made, I was a little concerned to what I was getting in to. It went smoothly the rest of the way and may have just been an isolated incident, but it did concern me.
Hey Scott! Thank you for sharing your detailed feedback and for giving us the opportunity to serve you!
We’re pleased to hear that the overall ordering process went smoothly and that you’re satisfied with the quality and fit of your custom curved sectional cover. Your satisfaction truly means a lot to us. If you have any concerns in the future, you’re always welcome to raise a support ticket through your account our dedicated team will be happy to assist you. We do sincerely apologize for the initial confusion regarding your measurements and the lack of follow-up communication. We completely understand how important clear and timely updates are, especially during a first-time purchase, and we regret any concern this may have caused. Your experience has been shared with our team as part of our ongoing effort to improve. Thank you again for your understanding, we look forward to the opportunity to serve you again and provide an even better experience next time!
Throughout the ordering process, there was some communication problems attempting to get my unique water softener cover designed correctly, I had to call them a couple times to ensure things were progressing. It took two final design reviews with dimensions to get the order correct but the final product was correct.
Hey Douglas! Thank you for your feedback. We sincerely apologize for the communication challenges you experienced during the ordering process. Your satisfaction is important to us, and we’re glad to hear the final product met your expectations. We truly appreciate your patience and persistence in helping us get the design right. Please know that your feedback has been shared with our team as a point of improvement, and we will work to enhance our communication process for future orders. If you face any issues or need further assistance, please don’t hesitate to reach out. We’re always here to help.
WEBSITE PROCESS TO PURCHASE IS A LITTLE CONFUSING
Quality is substandard. As would be expected. Manufacturing takes place in Indian sweatshops. No expectation covers will last. Going forward, Will be looking for made in USA products and be willing to pay the premium so as not to need to purchase the same product multiple times due to inferior labor and materials
Hi John, Thank you for sharing your feedback. We're truly sorry to hear that you’re disappointed with the quality of the product and understand your concerns.
Please rest assured that all of our products are backed by a warranty, and we stand behind their craftsmanship and performance. In the event you experience any issues, we encourage you to contact us directly — our team is committed to addressing concerns promptly and fairly.
We take great care in ensuring ethical manufacturing practices and maintaining high standards across all our production facilities, regardless of location. Our focus remains on delivering value, quality, and customer satisfaction.
We appreciate your feedback, as it helps us improve both our products and your overall experience. Should you need any assistance or wish to discuss your order further, please don’t hesitate to reach out.
I have ordered furniture covers previously and it was an easy decision to look for a solution for my Fire Pit cover as well. Ordering, Shipping and then the actual cover were all to plan. Fit perfectly and matches my furniture covers as well. Great Experience!
Hey Jeff! Thank you for your wonderful feedback! We're thrilled to hear that your Fire Pit Cover was a perfect solution and that the entire process from ordering to delivery met your expectations. It’s great to know the cover fits perfectly and complements your existing furniture covers. We truly appreciate your continued trust and support, and we look forward to serving you again!
Made sure the order was correct, quick turn around and a great price
Hey Donna! Thank you for your kind words! We're delighted to hear that your order was processed accurately, delivered quickly, and offered at a great value. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again!
Excellent quality product, easy to order and responsive follow-through by the designer. Delivery time was reasonable, considering this was a custom order that was apparently produced in the Middle East.
Hey Marc! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good interface and easy process for placing my custom order.
We have used this company twice and every experience is excellent. We will never go to anyone else besides this company. Our cushion covers are phenomenal. We are super satisfied.
Hey Daniel! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Second time we order from Covers and All. We could not be happier with the experiences, quality of work and customer support. I literally saved thousands of dollars ordering through this company versus companies that I tried in and around my area. Super Happy Customer here!
I purchased this product and it is totally ripped up. I put in a request for a refund, subitted pitures, etc... and no one ever replied. I have purchased a replacement but am very upset that I have not heard back on my original warranty. Please contact me at *******@yahoo.com or *******883 I have purchased 8 different cover from you and wold expect better service.
Hi Kathleen, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Norma, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.