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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Alabama
1 review
0 helpful votes
Follow Linda U.
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I did a lot of looking before deciding on these shades. My decision was based on being made when ordered and the reviews of other customers. I believe I will be very pleased with the process and the order. Order was received before expected; that's always nice. Thank you

Date of experience: August 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Linda! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Product was as described
September 1, 2024

Easy to customize, shipping was reasonably quick, product seems quite good.

Date of experience: August 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gerald! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Great cover
September 1, 2024

Covers & All did a great job of making a custom fit cover for my Big Green Egg that sits in a table. This is so much better than some generic cover that won't fit right. The cost for a custom cover was actually less than a generic fit cover. Covers & All verified all my measurements and sent me a diagram to be sure everything was right before they made the cover.

Date of experience: August 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Allan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Custom cover for my RV spare tire
September 1, 2024

Product is perfect. I appreciated the chance to preview before processing the order.

Date of experience: August 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Doug! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Very thorough service
September 1, 2024

Lots of communication with designer to make sure everything was just right

Date of experience: August 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Heather! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Great product
September 1, 2024

The ordering process was easy and user friendly. Items arrived as expected.

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Wow! Why did I wait?!
September 1, 2024

We recently purchased a Mont Alpi island grill. We wanted to cover just the grill lid, so I ordered one from the manufacturer. Not a good choice! It wasn't secure and faded within a week. Decided to give Cover & All a try and WOW! It's perfect and the price was phenomenal. Will definitely be purchasing some additional items to protect my outdoor furniture.

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Danielle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Better Than Expected
September 1, 2024

Great, fast service. I bought a custom bench and needed a cover for it. No regrets!

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Anna! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Missouri
1 review
0 helpful votes
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Fits perfectly
September 1, 2024

I don't usually write reviews but because this process was so smooth and product was so good, I am. This company has developed a process to ensure a perfect fit. The measurements they ask for and then double check with you all lead to a quality product.

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Terri! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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Excellent item and customer service!
September 1, 2024

I am so pleased with my ottoman cover! It is hefty enough to leave outside in our snowy Michigan winters. It also looks great now; to protect my white ottoman cushion from the rain. Customer service followed up with me to confirm the easement measurement. Super experience! Thank you so much!

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cynthia! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New York
1 review
0 helpful votes
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Cricky's Camp YouTube
September 1, 2024

Covered my homestead Camp off grid and this product was thought about and developed with care...love you guys! Thanks

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Donna! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Mississippi
1 review
0 helpful votes
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Great product
September 1, 2024

Custom canvas was created as requested. Very pleased with product.

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lam! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Hampshire
1 review
0 helpful votes
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Customer service could be improved
August 31, 2024

I was sent the wrong product and the order was not reviewed. On their website it says all orders are reviewed. Spoke with customer service who confirmed the order reviewed. Also, it states easy returns. I have experienced it was not an easy return and I was sent the incorrect product and they will not return it.

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Claire! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

California
2 reviews
0 helpful votes
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Fit patio furniture perfectly.
August 31, 2024
Updated review

Have ordered many covers for our patio. All fit without exception, except firepit, which they promptly reached out after I notified them, and they sent a new one within a week. Fit perfectly.

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dennis! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


First order was completely wrong, but sent a new one...
November 7, 2021
Previous review

First order was completely wrong, but sent a new one that fits well. Trouble getting in tough with customer service, but finally resolved.

Date of experience: October 8, 2021
Texas
1 review
0 helpful votes
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Website was easy to enter the dimensions I needed and lots of options to customize your covers. Fabrication and shipping was fast.

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Darrell! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Hampshire
1 review
0 helpful votes
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Great product
August 31, 2024

Well made Fits perfectly. Would recommend. Second purchase

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Mexico
1 review
0 helpful votes
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Satisfied customer.
August 31, 2024

I ordered, we received this quality cover, no problem. Thank you

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rosanne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Above ground pool
August 31, 2024

It was easy to find my size i tried others and it was horrible but im happy i found you guys fit perfectly and arrived fast

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Caremen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Indiana
1 review
0 helpful votes
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Great Experience
August 31, 2024

Very easy experience. Cover fits perfectly. Very satisfied

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Curt! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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5th wheel hitch cover
August 31, 2024

The quality of the material is good but, as other reviews it was not made to the dimensions i gave.
Way too big!

Date of experience: August 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Neal, thank you for sharing your feedback we really appreciate it. We would like to clarify that the cover was made according to your specifications, and the order was processed after receiving your approval. We also want to thank you for your positive feedback on the product quality. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!