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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Vermont
1 review
0 helpful votes
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Patio seat covers.
September 7, 2024

Quick, exactly as ordered. And cost is excellent. Will used this service again.

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kathleen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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The product is constructed well and was delivered on time. Placing it on the existing cushion was easy.

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Much better looking cushion
September 7, 2024

Had an old torn pretty awful looking cover on a chair cushion, and now I have a very neat, nice looking cushion. It took a little while for it to come, but it looks well made and easy to clean.

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Judy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Dakota
1 review
0 helpful votes
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Perfect Again!
September 7, 2024

This was my 2nd order from you. And just like before, I was thoroughly satisfied with the finished products! Thanks!

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
2 reviews
0 helpful votes
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Overall, I am very satisfied with the final product. However, the design review took longer than I expected with several iterations. Each iteration had about a 24 hour cycle. I was also surprised to have the price increase approximately 30%.

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey William! We are sorry for any inconvenience that has been caused to you. Your feedback is valuable and we will consider it for a better experience in future. We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Tight
September 7, 2024

The covers was a little bit tight or not to exact measurement. I had to pull one corner hard to get it in place hoping not to rip it. The instruction was measure the skylight exactly bec an inch is added to it. I measured the top part not realizing the middle is an inch or so bigger than the top.

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Crispin! We are sorry for any inconvenience that has been caused to you. Please raise a ticket from your account using the 'Help and Support' option for any product issues. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Grill Cover
September 7, 2024

Ordered a new cover for my charcoal grill, very well made and looks great!

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ronald! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Minnesota
1 review
0 helpful votes
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Not as pictured
September 7, 2024

The product looks nice, but the picture is deceiving. It looks very thick and would provide great coverage, but it doesn't at all. Very see through, almost as if not even there.

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Stephanie, thank you for rating Covers&All. We're sorry to hear that you were disappointed with the product you received. The website images are intended for reference only. To help customers better understand the material, we offer the option to order a free sample kit directly from our website. You can find it here: https://www.coversandall.com/swatch-kit-p If you have any other concerns, please feel free to raise a ticket through your website account, and our team will work to provide the best possible resolution.

Virginia
1 review
0 helpful votes
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Exactly what I needed!
September 7, 2024

Fits perfectly and the color is as advertised! The process was seamless and straightforward and the outcome was spot on!

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Elan! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Texas
1 review
0 helpful votes
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Great product!
September 7, 2024

Great service and product. I would recommend your items to anyone.

Date of experience: August 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lori! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great Cover for Outdoor sofa
September 7, 2024

The product is very high quality the stitching and the zippers are perfect. Thank you

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kiran! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Puerto Rico
1 review
0 helpful votes
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This cover is even better than expected! It is a nice heavy material, and looks so much nicer than the original. It was surprisingly easy to get a custom fit for our rectangular fire pit.

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Shari! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Easy order, great product
September 7, 2024

Simple measure, order and quick delivery. Fits perfectly!

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Brian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great service, great products!
September 7, 2024

I've now gone through Covers & All for three different projects including table cover, camper cushions, and patio sofa cushions. All turned out perfect! Don't settle for the standard features. If you have a custom design in mind, they will work with you until the design is perfected.

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Christian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Very good service and quality
September 7, 2024

They followed up to make sure all of the dimesions were correct for my custom cover & sent detailed updated drawings to ensure everything was correct before production. Really good experience, would definitely recommend or use again in the future.

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Scott! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Also not sure why there are upside down pockets on the cover.

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jim! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. Those pockets are air vent for air to pass through to avoid any moistur issue. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Perfect Fit
September 7, 2024

I ordered a custom pool cover for my l shaped pool. My custom cover was delivered within a week from my order. I was impressed that I was contacted from a designer within an hour from my submission of my pool's dimensions. The cover arrived with all the hardware I needed to install the cover. The cover was a perfect fit for my pool. I saved several thousands of dollars doing it myself.

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Anthony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wyoming
1 review
0 helpful votes
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All Good.
September 6, 2024

Good website, well designed, easy custom order, fair price, fast delivery, fair
Shipping charges.
Thank you.

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Randell! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New Jersey
1 review
0 helpful votes
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Perfect!
September 6, 2024

We recently ordered and outdoor sectional, ottoman and chair and needed a custom cover that would go over all pieces. The cover arrived as expected, the material is sturdy, and it did a great job keeping everything dry. I'll be ordering additional covers for our chaise lounges.

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kelly! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Oregon
1 review
0 helpful votes
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Great tarp
September 6, 2024

We needed a strong tarp, it was easy to get the right dimensions on the website. Very high quality material!

Date of experience: August 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dave! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!