On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I thought when I wrote above would be enough but if you must, but I initially ordered the cushions I thought I had selected both cushion and cover but upon reviewing my order email the day after I placed the order, I noted that it showed cover only. I was really ecstatic about the price of just the covers but was able to get in touch with via chat to make sure that cushions came with the covers. I got the line that my order had already gone to production but I thought you better be able to add the cushions or I'm going to be really upset. So it did happen and it actually doubled the cost of the cushions. After looking all over the Internet for pre-made 14 inch by 14 inch cushions and seeing the prices they were offering, this custom job was really a pretty good deal especially given that there was a 25% off sitewide sale.
Ordered a cover for our small wood stack. Perfect fit and quality materials
Hey Karen! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It covers my chair completely! The team and I went back and forth to ensure a precise fit. The end result is very pleasing!
Hey Glanatta! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Made as ordered. First one was way to big, so I ensured this one had no leeway and it was perfect.
Hey Peter! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered a lot of covers for all of our new outdoor furniture. Our furniture is from Serena and Lily and while they sell covers to fit their furniture, the standard cover for the modular couch we bought wouldn't fit because we configured the couch differently. I wanted all of the covers to match, so I searched for custom cover companies. I'm glad I came across covers and all... all of our covers fit perfectly and as a bonus, I could pick the color (which I like better than the Serena and Lily option), and as an extra bonus, the overall cost ended up being cheaper. I really appreciate how covers and all sent mockups for approval and verified all of the measurements (some of which I adjusted before placing the final orders)... the covers fit perfectly and look great. (I just put them on, so will have to see how they hold up to the test of time, but they look and feel like they are high quality.)
Hey Julie! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered a 12 x 24 foot cover for our Pergola. I thought i had ordered a white one. When it came in it was actually blue. I need to return the incorrect one. Need a RA # and a return label to get our money back. I reordered the correct one and it has arrived. Please sent a return label so i can ship out the wrong one. I have also sent 2 sets of pictures.
Hi Kurt, We’re sorry to hear about your experience.
As per the latest update, a refund has been processed for the incorrect order. We hope this resolves the matter. Should you require any further assistance, please don’t hesitate to reach out — we’re always happy to help.
After being specific on measuring, it appears as though it wasn't the right sized cover that was sent.
Hi Ellen, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
My custom fit cover is of excellent quality for the purpose of covering sensitive electronic module.
Hey John! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The order process was simple and convenient. The availability to select a custom cover that fit my needs was easy.
Please see above review with my problem. This was not something I was happy with
Hi Michael, Thank you for your feedback, and we’re truly sorry to hear that you’re not satisfied with your experience.
Upon reviewing your order, we’d like to clarify that it had already moved into production and fabrication had begun at the time your request was received. As the fabric was already cut specifically for your item, we were unfortunately unable to accommodate any changes.
We understand this may be disappointing and sincerely regret any inconvenience caused. Your satisfaction is important to us, and we truly value your feedback as it helps us improve our service. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Received the product damaged. It was severely bent in a flimsy cardboard tube. It looked like someone tried to retape the bent section to make it look more straight. When I took the product out of the tube, it was bent pretty bad and had a big dent on top of the frame. I called, emailed, did live chats, opened query tickets, sent video and pictures of the damaged product to no avail. Customer service is absolutely horrible. I won't be buying from this company again. That's why I filed a case with PayPal to get my money back.
Hi Mark, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The pillow covers are well- made and fit my patio chair cushions perfectly.
Hey Susana! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Extremely positive experience from ordering through delivery. Shopping through options, I accidentally placed the order for the wrong color cover. I immediately reached out through the customer service chat/email and they corrected on the spot to ensure we received the desired color. Product is very high quality and fit is perfect to the dimensions ordered!
Hey Benjamin! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was hesitant to use the website. I thought it would be complicate. The process of ordering was very ease. The cover was delivered in a timely fashion. It covers the sectional very nicely. The only suggestion would be to have directions. I have kinda pocket like things on the the outside not sure what their function is.
Hi Vera, Thank you for your feedback — we're so glad to hear the ordering process was smooth and that the cover fits your sectional well!
Regarding your question, the pocket-like features on the outside of the cover are actually air vents. These are designed to promote airflow and help prevent mold and mildew from forming underneath the cover by reducing condensation.
We appreciate your suggestion about including directions and will definitely pass that along to our team. If you have any other questions, feel free to reach out — we're happy to help!
They arrived on time abd were exactly what I expected them to look like.
Hey Deborah! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cover is great. The payment platform could be improved, but I overall very satisfied.
Hey Tom! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The website was easy to use when entering the sizes that I needed, and shipping was quick.
Hey Giselle! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The online order process was a breeze. The company used my measurements and photos to make a perfect cover. Shipping was quick, quality is great. I couldn't recommend them more highly.
Hey Eric! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
They verify measurements and make sure they understand what you want. I had ordered pillows on one order because I thought that was what they were. They helped me with what I really needed. The material is top notch and the covers are beautiful. If there is ever an error in the dimensions, it is not theirs because they verify and verify again
Hey Audrey! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
After sending in my measurements, I was contacted through email about some inconsistencies. They were very thorough and we emailed back-and-forth until we finally made sure all of the measurements were correct. The cover arrived and fits like a glove. Highly recommended.
Hey Lisa! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Be Aware this company will not give a refund. I will never do business with them again.
Hi William, Thank you for your feedback, and we’re sorry to hear you're dissatisfied with your experience.
We’ve reviewed your order and understand your concerns. As noted on our website, the cover is included as part of the kit and is custom-made to order. Due to the nature of custom products, we are unable to accept returns, which is also clearly stated in our return policy.
We truly regret any frustration this has caused and appreciate you taking the time to share your thoughts. Your feedback has been noted and will be shared with our team for continued improvement.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ben, Thank you for sharing your detailed experience. We apologize for the confusion with the cushion and cover selection during checkout, and we’re glad our team was able to assist you through chat. We appreciate your patience and are pleased to know that the custom cushions worked out as a good solution, especially with the ongoing promotion. Your feedback is valuable and will be taken into account as we continue improving the ordering process.