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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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North Carolina
1 review
0 helpful votes
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Perfect
September 21, 2024

The measuring instructions were clear and the ordering process was quick and easy.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Johnny! We are delighted to hear that you are pleased with our user friendly experience and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Chair covers
September 21, 2024

Great product. A bit expensive but I guess you get what you pay for

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback! We’re glad to hear that you’re happy with the product. We understand that pricing is an important factor, and we strive to provide high-quality items that offer good value for your investment. If you have any other questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to serving you again!

Alabama
1 review
0 helpful votes
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Got it
September 21, 2024

Delivered as ordered. Fit was good. Inflatable pillow under cover works well.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Charles! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Kentucky
1 review
0 helpful votes
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Chiminea cover
September 21, 2024

Great! It was very easy to order. And I had no issues with receiving the product!

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lindsey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Canada
2 reviews
0 helpful votes
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Very pleased-second time buying covers
September 21, 2024

Very detailed in the measurements required before production

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your continued trust in us and for sharing your feedback! We’re thrilled to hear that you’re very pleased with your second purchase. Our attention to detail in the measurement process is key to ensuring a perfect fit, and we’re glad that you appreciate it. If you need any further assistance or have more projects in the future, we’re always here to help.

New York
3 reviews
0 helpful votes
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Great experience
September 21, 2024

Great overall process, good customer service. It was nice that you guys reached out to review our order before going into productions because you saw a potential issue. We really appreciate that.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for the wonderful feedback! We're delighted to hear that you had a great experience with our overall process & customer service and we're so glad it made a difference for you. Your appreciation means a lot to us, and we're always here to help with anything else you may need. Thanks again for your kind words, and we look forward to working with you in the future!

Maryland
1 review
0 helpful votes
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Ice cream Machine cover
September 21, 2024

I have purchased many equipment covers, the website easy to use and fast shipping.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Shawn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Great product
September 21, 2024

Received our cover and are 100% satisfied with quality and perfect size.
Will wait to review on durability, hope it lasts for a while.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gerardo! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Excellent service and product
September 21, 2024

Arrived quickly and fit perfectly. Using to cover and protect. TV on enclosed screen porch.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cynthia! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Outdoor curtain
September 21, 2024

Good selection of what we were looking for. Easy to shop and place order.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sarah! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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Cover - not to size
September 20, 2024

The cover that arrived was 3 inches shorter in length than the cover that I ordered, which was disappointing. The cover that arrived was nicely made and seems like good quality.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback and for updating us about the issue. We’re glad to hear that the cover is nicely made and of good quality. We apologize for the discrepancy in length and appreciated your patience as we resolved the issue. If you encounter any further issues or need additional assistance in the future, please feel free to contact us and raise a ticket. We’re here to help and ensure your complete satisfaction.

District of Columbia
2 reviews
0 helpful votes
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Ordered a custom size for a California King futon mattress and the cover fit perfectly. It looks like a high quality cover, I am very pleased.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jennifer! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
1 review
0 helpful votes
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Chair Cover - Cover Rite - Sky Blue
September 20, 2024

We ordered one cover to test the fit and quality. We could not be more satisfied with both. The quality of the cover is perfect. The fit is perfect. We just ordered three more to complete the set. Also, we will order different items in the future to protect all of our patio furniture.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Stacy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Excellent quality
September 20, 2024

Everything we purchased was completely customized. They made the measuring of each item very self explanatory. So far we love it!

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Amanda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Louisiana
1 review
0 helpful votes
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So easy, even a Cajun can do it
September 20, 2024

Quick responses from staff on finalizing custom made cover. Fast delivery.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Phillip! We are delighted to hear that you are pleased with our Customer service and fast delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Not good.
September 20, 2024
Updated review

"Your measuring charts and tool was easy to use and made the custom experience uncomplicated."
This statement is bull$#*!. You make it so complicated that no one can understand. The biggest issue that I have is that you did not listen, nor did you read what I wrote during the back and forth emails.

My experience is that I have learned not to use your company ever again.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Jeffery, we apologize for the inconvenience you’ve experienced. We always aim to provide custom covers based on the approved dimensions and mock-ups from our customers. It's unfortunate that you encountered an issue. Rest assured; our team will reach out to you shortly to address your concerns.


Your measuring charts and tool was easy to use and...
August 22, 2024
Previous review

Your measuring charts and tool was easy to use and made the custom experience uncomplicated.

Date of experience: August 12, 2024
California
1 review
0 helpful votes
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Perfect fit. Looks great.
September 20, 2024

Our table cover fits perfectly. The table looks great with the cover on. It slips off easily for use and has a very low profile.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eric! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
2 reviews
2 helpful votes
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Prompt service. Cover looks terrific.
September 20, 2024

The new cover has lived through a first downpour. I look forward to seeing it's useful life.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Charles! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great quality and construction!
September 20, 2024

I was very excited to find a place that could make custom covers for my oversize cushions that I couldn't replace anywhere without paying more than I paid for the entire set of furniture. I found covers & all searching online for a reasonable solution and input my measurements and fabric choice and had my order within, a couple weeks which was astounding. The color was much nicer than I expected as computer screens vary so much I didn't really know what to expect. The fabric is thick and strong and the zippers are strong as well. I was very impressed! My only disappointment (and reason for the 4 star rating) is the covers are a bit too tight thickness wise (maybe they'll stretch a bit with use?) and two of the bigger covers were about 2 inches off in depth but for the price and quality I am extremely satisfied with my purchase. I would give 4 1/2 stars if they would let me. :)

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your detailed review and for sharing your experience with us! We’re thrilled to hear that you were impressed with the fabric quality, color, and overall service. It’s great to know that you found our solution to be both affordable and effective for your custom covers. We apologize for the slight fit issues you experienced. Our goal is to ensure every cover meets your expectations, and we appreciate your feedback. If the covers do not stretch to your liking or if you need any further assistance, please reach out to us, and we’ll do our best to address any concerns. Hope to have the opportunity to serve you again!

Colorado
1 review
0 helpful votes
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GREAT!
September 20, 2024

Everything has been great! The buying experience and shipping was fantastic

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ben! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!