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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,047
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Wisconsin
3 reviews
0 helpful votes
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We are very pleased with the custom fit of the cover that we ordered for our chaise lounge.

Date of experience: September 12, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Paul! We’re thrilled to hear that you’re very pleased with the custom fit of your chaise lounge cover. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

District of Columbia
1 review
0 helpful votes
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Great
September 22, 2024
Updated review

Everything is great and fast shipping.would definitely buy again.

Date of experience: September 12, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eddie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Awesome
August 26, 2024
Previous review

Easy to order and fast shipping. Have more projects will be getting more.

Date of experience: August 15, 2024
California
2 reviews
0 helpful votes
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Great Cover
September 22, 2024

Exactly what I ordered. This is my third purchase, will be back for my next cover

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kenneth! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Idaho
1 review
0 helpful votes
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Just buy it! You won't regret it.
September 21, 2024

The experience was so easy I thought it was a scam. It's been a long time since I have purchased something custom on the internet that was perfectly made.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you Mathias, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Canada
1 review
0 helpful votes
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Product is decent, service subpar.
September 21, 2024

Customer service told me to call to place an order if i wanted to use wallet points as application of points is not always fulfilled via website. Product arrived, pocket upside down and draw strings do not tighten. Lack of quality control.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Claudio, thank you for sharing your details with us. We'd like to inform you that wallet points are always applied automatically. However, if there's an issue on the website, it can cause a problem. We'll also resolve this by discussing it with our team. Regarding the upside-down pockets, those are actually air vents designed to prevent moisture buildup inside the cover, which could lead to mildew. As for the drawstring not tightening, our team will reach out to you to resolve that.

Oregon
1 review
0 helpful votes
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Second custom cover I have bought
September 21, 2024

.I like your products so far. Keep up the good work but tring to get 50 words is probably keeps you from getting as many reviews as you would like. Your products so far have been excellent but asking for at least 50 words means this will be my last review. But when I need another cover I will be contacting you just no more reviews.
Thanks

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jim! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
2 reviews
0 helpful votes
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Durable material and well made
September 21, 2024

I would highly recommend these covers. The communication was great and they are wonderful quality.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kathleen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Minnesota
1 review
0 helpful votes
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Who knew it could be so easy.
September 21, 2024

I received a small tabletop firebowl for my deck. I wanted to protect it from inclement weather and when I went online to see if I could find a cover for it, I couldn't find anything. But I did see a link for custom made covers. I had no idea something like that existed. I ordered it immediately and I am very pleased with it. I gave Covers & All the dimensions, indicated the color and a few more things, and I received it sooner than I expected. It is exactly what I needed.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for sharing your experience! We're delighted to hear that you found our custom-made cover solution for your tabletop firebowl and that it exceeded your expectations. It's great to know the process was smooth, and you received your order sooner than anticipated. If you need anything else in the future, don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again!

New York
1 review
0 helpful votes
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Extremely Satisfying
September 21, 2024

This is the second time we have ordered from Covers and all. We ordered replacement cushions for our love seat and chairs. We received them in 4 days. The material is beautiful and looks like they will last. Fit nicely. Very Pleased.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you Judith for your wonderful feedback! We’re thrilled to hear that you’re extremely satisfied with your recent order and that the replacement cushions fit perfectly. It’s great to know that you found the material to be beautiful and durable. We appreciate your continued trust in Covers and All and look forward to serving you again in the future. If you have any more needs or questions, feel free to reach out!

North Carolina
1 review
0 helpful votes
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Perfect
September 21, 2024

The measuring instructions were clear and the ordering process was quick and easy.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Johnny! We are delighted to hear that you are pleased with our user friendly experience and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Chair covers
September 21, 2024

Great product. A bit expensive but I guess you get what you pay for

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback! We’re glad to hear that you’re happy with the product. We understand that pricing is an important factor, and we strive to provide high-quality items that offer good value for your investment. If you have any other questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to serving you again!

Alabama
1 review
0 helpful votes
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Got it
September 21, 2024

Delivered as ordered. Fit was good. Inflatable pillow under cover works well.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Charles! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Kentucky
1 review
0 helpful votes
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Chiminea cover
September 21, 2024

Great! It was very easy to order. And I had no issues with receiving the product!

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lindsey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Canada
2 reviews
0 helpful votes
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Very pleased-second time buying covers
September 21, 2024

Very detailed in the measurements required before production

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your continued trust in us and for sharing your feedback! We’re thrilled to hear that you’re very pleased with your second purchase. Our attention to detail in the measurement process is key to ensuring a perfect fit, and we’re glad that you appreciate it. If you need any further assistance or have more projects in the future, we’re always here to help.

New York
3 reviews
0 helpful votes
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Great experience
September 21, 2024

Great overall process, good customer service. It was nice that you guys reached out to review our order before going into productions because you saw a potential issue. We really appreciate that.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for the wonderful feedback! We're delighted to hear that you had a great experience with our overall process & customer service and we're so glad it made a difference for you. Your appreciation means a lot to us, and we're always here to help with anything else you may need. Thanks again for your kind words, and we look forward to working with you in the future!

Maryland
1 review
0 helpful votes
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Ice cream Machine cover
September 21, 2024

I have purchased many equipment covers, the website easy to use and fast shipping.

Date of experience: September 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Shawn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Great product
September 21, 2024

Received our cover and are 100% satisfied with quality and perfect size.
Will wait to review on durability, hope it lasts for a while.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gerardo! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Excellent service and product
September 21, 2024

Arrived quickly and fit perfectly. Using to cover and protect. TV on enclosed screen porch.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cynthia! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Outdoor curtain
September 21, 2024

Good selection of what we were looking for. Easy to shop and place order.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sarah! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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Cover - not to size
September 20, 2024

The cover that arrived was 3 inches shorter in length than the cover that I ordered, which was disappointing. The cover that arrived was nicely made and seems like good quality.

Date of experience: September 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback and for updating us about the issue. We’re glad to hear that the cover is nicely made and of good quality. We apologize for the discrepancy in length and appreciated your patience as we resolved the issue. If you encounter any further issues or need additional assistance in the future, please feel free to contact us and raise a ticket. We’re here to help and ensure your complete satisfaction.