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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,049
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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North Carolina
1 review
0 helpful votes
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Great company!
October 6, 2024

Custom cover made with high quality material. Very fast production and shipping. Will buy from them again. In fact, I have already ordered another cover for my other fire table!

Date of experience: September 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Julia! We are delighted to hear that you are pleased with your overall experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Great communication!
October 6, 2024

Always messaged promptly until they got it right and super fast production and shipping!

Date of experience: September 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Alan! Thank you for your feedback regarding our communication, production, and shipping! We’re glad to hear you appreciated the prompt messaging and our dedication to getting your order right. Please feel free to share if you require any assistance or have any questions. We are here to help. Thank you for choosing us!

Washington
3 reviews
2 helpful votes
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Confusing measuremens
October 6, 2024
Updated review

We ended up ordering and the receiving covers in the wrong size. What are normally called "length" and "width" ate called "width" and "depth"
We ordered the wrong size in a non-refundable custom cover

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Erika, we apologize for the inconvenience you’ve experienced. As a global business, we strive to ensure our website complies with international standards. On the left side of the product page and in the "How to Measure?" section, we have provided marked dimensions for reference to help customers better understand the sizing. Your order was processed based on the details we received. However, we truly value your feedback and will certainly take it into consideration to further improve the customer experience.


Ordering was easy
October 5, 2024
Previous review

Ordering was easy

Date of experience: September 25, 2024
Wisconsin
1 review
0 helpful votes
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A perfect fit!
October 6, 2024

Delivered quickly, well-made, great fit! The company has excellent communication! Thank you!

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Julie! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Love the product!
October 6, 2024
Updated review

What can I say except that I'm a happy customer. Have made several purchases and know this company will take the time to review all measurements, ask questions and get it right.

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Donald! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Excellent product & service
April 13, 2024
Previous review

Excellent product & service

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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Buy it now
October 6, 2024

Easy to order. Fast delivery. Good product! I recommend this cover

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Matthew! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Outside Barbie house
October 6, 2024

Our apartment complex has several little girls who Love To play Barbie's and use a Barbie playhouse to avoid having to move it around constantly I needed a cover to protect it from the elements and all the pine needles from the trees. With a little time on the website a perfect cover was delivered and is wonderful and in use

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Paula! Thank you for sharing such a wonderful use for our custom cover! We're thrilled to hear that the cover is protecting the Barbie playhouse and helping the girls enjoy their playtime without any worry about the elements or pine needles. If you ever need any more covers or assistance in the future, feel free to reach out. We're always here to help!

South Carolina
1 review
0 helpful votes
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Custom Grill Cover
October 6, 2024

Fits perfect. Price was great. Shipped FAST. 100% satisfied.

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robbie! We are delighted to hear that you are pleased with our product, pricing and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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October 5, 2024

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Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Linda! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.

California
1 review
0 helpful votes
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.
October 5, 2024

Very easy to use quality product delivered in a timely manner

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Victor! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Mexico
1 review
0 helpful votes
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Great experience!
October 5, 2024

The ordering process was very easy and straightforward. Cover arrived 3 days ahead of schedule and fit my swamp cooler perfectly. Materials and workmanship are both top notch! Definitely recommended!

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dennis! Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with the ordering process and that your cover arrived ahead of schedule. It’s fantastic to know that it fits your swamp cooler perfectly and meets your expectations in terms of materials and workmanship. We truly appreciate your recommendation and look forward to serving you again in the future!

California
1 review
0 helpful votes
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Perfect!
October 5, 2024

I was skeptical but the cushion covers are the perfect size and I took the stuffing out of my old ones and stuffed it into these. Nice and clean and new and not pricey at all!

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cassidy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Good covers
October 5, 2024

Good process, and we got everything we needed in a timely manner

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you are pleased with our process and covers with timely delivery of your products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Awesome
October 5, 2024

Awesome, I will be back! Very high quality at a great price and quick delivery. Easy measuring and choosing of materiaof

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We are delighted to hear that you are pleased with our product, pricing and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive! Looking forward to serve you agin.

Canada
1 review
0 helpful votes
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Missing info
October 5, 2024

I called to follow up on my order as I noticed that the amount that was charged to my credit card was different from what I received on my invoice. The customer service rep I spoke to explained that the price on my invoice was in USD, and I placed my order from Canada using a Canadian credit card. The first sales rep I spoke with did not inform me that the price quoted was in USD, and so it would have been helpful to have been offered a discount when I called to follow up, to address this miss.

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jean, we apologize for sending you the wrong quote, that was our mistake. We've provided feedback to the relevant team, stressing the importance of confirming the domain before sharing a quote. When you raised this concern, we had already offered the best possible discount on the order. If you have any further questions or need any assistance in the future, please feel free to reach out. We're always here to help and ensure you have a positive experience with us!

Florida
1 review
0 helpful votes
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Great product
October 5, 2024

Covers & All has a friendly website to order your cover easily and fast.

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Herman! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Illinois
1 review
0 helpful votes
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Grill Cover
October 5, 2024

There seemed to be quite a few emails that went back and forth so between that and the time I placed the order, it took a long time to receive the order. (Although it was only a week once I confirmed the order).
I was happy with the products material and workmanship!

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Jeff, thank you for your feedback; we truly value your time. We wanted to mention that we had sent the mock-up for your approval and followed up on it. Unfortunately, when we called on August 30th, it went to voicemail, which led to the delay in the order. Despite that, we did our best to deliver ahead of schedule. If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help and ensure you have a positive experience with us!

North Carolina
2 reviews
0 helpful votes
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Great Covers
October 5, 2024

I ordered covers for our outdoor furniture and took the measurements as instructed.The covers came in and fit perfeectly! The material they are made out of I have no doubt will last in the heat that we get her in Southeastern North Carolina. I am totally and completely satisfied!

Date of experience: September 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Scott! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Cover doesn't fit
October 5, 2024

Contacted customer support... indicated that it was made with the measurements provided

Date of experience: September 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! Thank you for reaching out and letting us know about the issue with your cover's fit. We understand that you've already contacted customer support, and it was indicated that the cover was made according to the measurements provided. Please double check the measurements in your next order as we are in custom business and look forward in creating a cover with the provided dimensions. We’re committed to making sure you’re fully satisfied with your next purchase and would love to assist in any way we can. Feel free to contact us in case of any query.

New Mexico
1 review
0 helpful votes
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Perfect!
October 5, 2024

Great service, wonderful communication, cover is a perfect fit!

Date of experience: September 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Amy! We are delighted to hear that you are pleased with your overall experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!