On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
A good fit as expected. This is not my first cover order from Covers & all. And all have met my expectations.
Your previous covers were a lot stronger, and I didn't get charged additional money on delivery.
Hey Carl! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to order online. Received quickly and a perfect fit. Stands up to the New Mexico windstorms.
Hey Mckenzie! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I think the quality is good. I read one review that had me lesson the actual size per instructions, but not enough. Also, if anyone has figured out a way to cover the points of the chairs before covering, I would like to hear back. It's where my last cover wore more quickly.
Hey Mary! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I called someone before I ordered and she did not seem very familiar with the product I ordered
We have bought 3 different covers from Covers & All and the quality is far superior over anything else. We've recommended Covers & All to everyone as once a person owns on of your covers the'll never have to replace it. Being able to customize the size, choose from a variety of colors, talk to a live person at the company with questions and not having to fill the landfill by buying generic covers that blow off and need replacing every two years makes your product an overall great value!
We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was excited to receive the panels and only grew more exciting when I installed them and they were perfect
Hey Frank! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Company did not meet their delivery schedule - not even close Order was made well in advance of event Anticipated delivery date scheduled for 10 days prior to event to allow for time to install and we did not receive our cover until 3 days after our event after I kept contacting customer service Paid a lot of money for a cover that wasn't available for use as planned and promised So don't trust shipping dates since it comes from India and company has ZERO control of effort
Hi Denise, We sincerely apologize for the delay in getting your order delivered and for the inconvenience caused to your event plans. We completely understand how important timely delivery was in this case. Your feedback is valuable, and we will share it with our logistics and production teams to help improve scheduling and communication for future orders. While our team works hard to meet promised timelines, international shipping can sometimes face unexpected delays, and we regret that this affected you. Thank you again for sharing your experience with us. We truly value your business and look forward to serving you better in the future.
This was my first time using Cover&All, and I am very happy with the whole shopping, ordering, and quality of this company. Thank you!
Hey Kathy! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far the product sounds high quality so I'm excited to get my order. Requesting specific sizes was easy to fill the form and know that my measurements were correctly placed.
This fit perfectly for the same price others had covers that were not. It arrived early with no issues
Hey Hadas! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The ordering process was easy and the cover arrived quickly. It is well made and worth the cost.
Hey Susan! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Liked the options of customization to cover our table and the color choices so I could coordinate with the color of our house.
Hey Diane! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Not good cuality, bough one around $400, plus3 weeks of waiting,. After a month of use the color is goin out
Hey Herbert! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The covers didn't fit. I contacted customer service and was told they should fit. I responded asking for a second consideration and heard nothing back.
Hey Jil! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The overall shopping experience was frustrating and unprofessional. The process was unnecessarily long and exhausting, and because the manufacturing facility and customer service are based in India, it was difficult to get support during U.S. business hours. That said, once I finally reached someone by phone—I wish I remembered his name, it started with M—he was incredibly kind, patient, and understanding. He listened to my frustrations, then handled the issue efficiently. I didn't have to follow up again, and the covers arrived a week later after being delayed for a month. The product itself is exactly what I expected, and I'm happy with the quality. I would like to order four more covers, but I remain hesitant because of the challenging experience I had once I placed the order.
Hey Shruti! Thank you for sharing your detailed feedback. As mentioned on our website, all our covers are designed in Lawrenceville, GA, and manufactured in India. We sincerely apologize for the inconvenience and understand that the ordering process felt long and frustrating. Since we are in the custom business, attention to detail often requires back-and-forth communication, and we truly appreciate your patience.We’re glad to hear that our team member (whose name starts with M) provided kind and efficient support, and that you are happy with the final product. We would love the opportunity to serve you again and make your next order of four covers a smooth and enjoyable experience.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The process was easy enough and the outstanding product was shipped and received well before the expected date.
Hey Maryanne! We’re so happy to hear this! Thank you for sharing your experience. We’re glad the process was easy and that your order arrived earlier than expected. Your satisfaction truly means a lot to us, and we look forward to serving you again.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am pleased with the Delivery and The grommets are right and the Curtains are Solid! Very pleased!
Hey Christa! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great Vinal Curtains,, I can sit on my porch in the winter!
I am still waiting for a solution from this company. The seat covers do not fit.
Hi Albert, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I had a great experience with this merchant. Will definitely recommend and use again. Love the product they sent me. Perfect fit and material was top notch.
Hey James! Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great shopping experience and are happy with the product. Your recommendation means a lot to us, and we look forward to serving you again in the future! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The shopping experience was great. Easy to order and very detailed.
It was super easy to order the sails I needed with precise measurements.
Hey Aurora! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I'm really glad I was able to order custom sail shades because already manufactured ones do not fit where I want them. It was very easy to order them as well.
We have ordered before from Covers & All but never myself. I was pleasantly surprised when I realized it could all be done on the web: the size, the color, the logo. It was easy and quick. And then a rep checks to make sure everything is as desired. We are happy and we are ordering more.
Hey Sandra! Thank you so much for your wonderful feedback! We’re thrilled to know that you found the online process easy and convenient, and that our team could ensure everything matched your expectations. Your satisfaction means a lot to us, and we’re delighted to hear you’ll be ordering more. We look forward to serving you again soon!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kevin! Thank you for your continued trust in us! We’re glad to hear your hot tub cover fits perfectly and that we’ve consistently met your expectations.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!