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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,041
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Ohio
1 review
0 helpful votes
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Cover
October 1, 2025

Very satisfying experience ordering from your company

Date of experience: September 21, 2025
Veeni M. Covers & All USA Rep
6 months ago

Hey Gary! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Texas
1 review
0 helpful votes
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Great color and well made.
October 1, 2025
Updated review

Easy to order, somewhat reasonably priced, delivered in a timely manner.

Date of experience: September 21, 2025
Veeni M. Covers & All USA Rep
6 months ago

Hey Ellen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Free shipping would be nice!
September 16, 2025
Previous review

Free shipping would be nice! Other than that no issues.

Date of experience: September 6, 2025
New York
1 review
0 helpful votes
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Clear vinyl tarps
October 1, 2025

Very easy to order, received on time, made to our specifications, good quality and price

Date of experience: September 21, 2025
Veeni M. Covers & All USA Rep
6 months ago

Hey KC! We are delighted to hear that you are pleased with our product, service and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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None
September 30, 2025

Product arrived on time and securely fits my benches. I will be looking forward to the length of life for this product to completely express my satisfaction.

Date of experience: September 20, 2025
Veeni M. Covers & All USA Rep
6 months ago

Hey Richard! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Good fit
September 30, 2025

Good product and responsive customer service. The shipping took longer than I liked and was not informed that cover was coming from India, however I would order from them again.

Date of experience: September 20, 2025
Veeni M. Covers & All USA Rep
6 months ago

Hey Karter! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Great experience; customer cover was delivered within a few weeks.

Date of experience: September 20, 2025
Veeni M. Covers & All USA Rep
6 months ago

Hey George! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Hampshire
1 review
0 helpful votes
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Boat Cover
September 30, 2025

Experience was great. They needed a few extra measurements I hadn't provided. Agent was a pleasure to work with.

Date of experience: September 20, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Annie! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
1 helpful vote
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Poor customer service and too expensive
September 30, 2025

Don't pay the extra $20 for shipping it fast - it won't come any faster and they won't refund your $20 if they ship it late. Quality is decent - not worth $150 tho…

Date of experience: September 20, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hi Jacob, Thank you for sharing your feedback. We are sorry to hear about your experience with the shipping and pricing. Your order was scheduled for delivery after the design approval and manufacturing stage, and the delivery was completed on the 15th as arranged. We always aim to provide clear timelines and will review how we communicate this process to make it more transparent. We also value your comments regarding shipping costs and product pricing, and we will be taking this into account to improve the experience for future customers. We truly appreciate your feedback and for giving us the opportunity to serve you.

Pennsylvania
1 review
1 helpful vote
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Return policy horrible.
September 29, 2025

I thought I ordered a top that zips on to my existing Bimini on my pontoon boat, but it came with a big heavy box full of metal structure that I don't need and that I'm told cannot be returned. Please reconsider that.

Date of experience: September 19, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hi Richard, We sincerely apologize for the inconvenience caused.

As per the latest update, the refund for your order has been successfully processed to your original payment method. If you require any further assistance, please feel free to reach out — we’ll be happy to help.

Ohio
1 review
0 helpful votes
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Pergola shade cover
September 29, 2025

My cover arrived in a timely manner and it looks to be well made from a quality material. I liked that they sent me a mock up to verify my request and it came exactly as I requested. Time will tell how long it lasts for but I think it's going to perform as well as I'm expecting. The pricing was very affordable which is a huge plus.

Date of experience: September 19, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Ronald! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Ease of website
September 28, 2025

The website w/ directions for measuring your product are easy to follow.

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Shelley! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Products not clearly described
September 28, 2025

My mistake for not researching further but zippers sounded like fully enclosed covers, not just a way to widen the opening. I'm stuck with worthless covers now. Oh well

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Tod! We’re truly sorry for the inconvenience and understand your disappointment. While our product descriptions do mention that the zippers are “split zippers” designed to widen the opening, we’ll make sure to review the wording to ensure it’s even clearer for our customers. Your feedback is very valuable, and we’ll use it to improve both our communication and product information moving forward.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Outdoor Patio Furniture
September 28, 2025

Took awhile for the Shop Drawings, final approval. But it was worth it. Five separate covers all fit as planned.

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Gary! Thank you so much for your patience and for sharing your feedback! We’re delighted to hear that the covers fit perfectly as planned and that the final result was worth the wait. We truly appreciate your trust in us and look forward to helping you with your future projects.

Illinois
1 review
0 helpful votes
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Excellent product
September 28, 2025

The customer service experience was excellent. This is my third order, and the product is fantastic!

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Thomas! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Fire pit cover
September 28, 2025

Directions on measuring and order are easy to follow

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Michael! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

North Carolina
1 review
0 helpful votes
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Good experience, not sure how their measurements were interpreted because the cover fits to large, also the cord was not explained correctly to me it only sits in one corner, my thoughts were that it went all the around the cover that was disappearing for sure. I would like your thoughts please ………………

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hi Herman, Thank you for sharing your experience with us. We’re glad to hear the overall process went well, though we’re sorry to learn about your concerns regarding the fit and the cord design.

To assist you further, we kindly request that you raise a support ticket through your account. This will allow our team to review your order details, measurements, and product specifications thoroughly and provide you with a clear resolution.

New Hampshire
1 review
0 helpful votes
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Exactly what I needed
September 28, 2025

I ordered the cover rite top of the line material. It looks great and I'm sure it will last for many years.

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey William! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Easy online ordering and fast turnaround
September 28, 2025

I am so pleased with this company. Ordering online was very easy, from entering measurements, picking a color and selecting the level of fabric/design. I loved that the price for additional options you could choose was readily seen. I was pleasantly surprised at how quickly my order was shipped, but even happier with the quality and perfect fit. It's like having new cushions at a fraction of the cost.

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Diane! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
1 review
0 helpful votes
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We appreciated the team following up to confirm our custom measurements before filling our order. The product is of a high quality and we're very pleased with the entire process and outcome. Would highly recommend their products and service!

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Peter! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Two seat high top table
September 28, 2025

Cover was made to size perfectly with adequate eventing, drawstrings at each corner at the bottom. Material seems to be good quality and durable but time will tell! Thanks for the quick delivery and perfect fit!

Date of experience: September 18, 2025
Veeni M. Covers & All USA Rep
7 months ago

Hey Frank! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!