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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,042
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Utah
1 review
0 helpful votes
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AWESOME COMPANY!
November 2, 2024

Fantastic product! I ordered a custom cover that is PERFECT, quick delivery, excellent material. HIGHLY RECOMMEND!Easy to order and fast delivery

Date of experience: October 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Amy! We are delighted to hear that you are pleased with our ordering process and quick delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Covers for outdoor chairs
November 2, 2024

I have several covers from Covers & All and they always do a great job. These covers are for outdoor chairs that fold up, custom size is always a great feature and their process allows for easy customization and color selection, etc.

Date of experience: October 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Steve! Thank you for your wonderful feedback about your recent order of covers for your outdoor chairs! We’re thrilled to hear that you’ve had a positive experience with our customization process and color selection. It's great to know that our products meet your expectations. If you have any additional feedback or need assistance with future orders, please don’t hesitate to reach out.

Texas
1 review
0 helpful votes
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As outlined above
November 2, 2024

We have a large Vondom set with a coffee table set. I wanted one overall cover to protect it from dust, dirt and pollen. After some back and forth with the design team, we were able to get the full dimensions confirmed. It was a fairly fast process after this and the cover fits and provides the protection we were looking for.

Date of experience: October 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Heather! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Puerto Rico
1 review
0 helpful votes
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Great outdoor covers!
November 2, 2024

I've used them for my outdoor kitchen and pool. Highly recommend!

Date of experience: October 23, 2024
California
1 review
0 helpful votes
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Quality Product
November 2, 2024

Service, shipping and delivery were good as described Have not installed the product yet but material and workmanship is good quality.

Date of experience: October 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! Thank you for your positive review! We're glad to hear that you found our service, shipping, and delivery to be as described. It’s great to know you’re satisfied with the quality of the material and workmanship as well. Once you install the product, we’d love to hear your thoughts on that experience too. If you have any questions or need further assistance, please don’t hesitate to reach out.

Pennsylvania
1 review
0 helpful votes
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Great fit!
November 2, 2024

Quick delivery and easier to install than our previous covers. Nice quality.

Date of experience: October 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ralph! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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The product fits great!
November 2, 2024

The cover fits perfectly and the order process was very easy. The only thing I would change on the product is to put the Remote control holder on the front of the cover instead of the backside.

Date of experience: October 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bob! Thank you for your feedback! We're delighted to hear that the cover fits perfectly and that you found the ordering process easy. We appreciate your suggestion regarding the remote control holder's placement and will pass this along to our product team for consideration. Your insights help us improve our products.

Illinois
1 review
0 helpful votes
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Custom pergula cover
November 2, 2024

The material is good. The fit is perfect. I ordered ball bungee cords to match the color. I ordered two sizes as the ends needed special tucking to give it a folding edge look like a gift wrapped box. The grommet sides are glued I would have expected them to be sewed to last during the winter. We will see how it lasts during our harsh winters. Otherwise the size is exactly as ordered and I expected the quality work that was received.

Date of experience: October 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kay! Thank you for your valuable feedback on your custom pergola cover! We’re glad to hear that you are satisfied with the material and that the size is just as you ordered. We appreciate your concern regarding the grommet sides. We take durability seriously and will consider your input as we continuously improve our products. Please keep us updated on how it holds up over the winter! If you have any further questions or need assistance, feel free to reach out.

California
2 reviews
0 helpful votes
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Great job
November 2, 2024
Updated review

I needed a custom cover for a built-in roof-top grill. They did a great job following my sketch and explanation.

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Sylvie, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!


Ordering was very easy
February 22, 2024
Previous review

Ordering was very easy.

Date of experience: February 22, 2024
Vermont
3 reviews
0 helpful votes
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Nice product
November 2, 2024

This is a great seat cover and easily measurement instructions
The cover fits perfectly,

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Philip! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
2 reviews
0 helpful votes
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Cover for our house generator
November 2, 2024

I ordered a cover for our Honda generator that required a special size. The online process was a breeze and the cover fits perfectly. Great experience!

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bryon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Wisconsin
1 review
0 helpful votes
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Great quality
November 2, 2024

Quick ship, got 5 days before expected. Communication throughout the process.

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Darleen! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Excellent customer service
November 2, 2024

Compliments to the customer service reps for asking multiple questions to clarify my order before proceeding to make my cover. The product arrived with the features I wanted exactly as I had expected.

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cliff! Thank you for your wonderful feedback! We’re thrilled to hear that our customer service team provided the clarity you needed for your order and that the product arrived exactly as you expected. Your satisfaction is our top priority, and it’s great to know we met your needs. If you have any more questions or need further assistance in the future, feel free to reach out. We’re always here to help!

Nebraska
1 review
0 helpful votes
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Covers are custom made for your dimensions.
November 1, 2024
Updated review

I like the customization options and the products seem to be well made.

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Timothy! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


I like the multiple options available
September 29, 2024
Previous review

I like the multiple options available.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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Most Excellent
November 1, 2024

Easy to order and was received very fast. Web site was very informative, easy to enter measurements and one of the few that take custom sizes.

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nancy! Thank you for your wonderful feedback! We're thrilled to hear that you found the ordering process easy and received your order quickly. It's great to know our website provided the information you needed and made entering measurements a breeze. If you have any further questions or need assistance with custom sizes in the future, feel free to reach out. We’re always here to help!

Arizona
1 review
0 helpful votes
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Apperently Zero Customer Service
November 1, 2024

I have followed up several times with no responses as of yet to my problem with the covers ordered!

Date of experience: October 22, 2024
District of Columbia
1 review
0 helpful votes
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Captain chair cover
November 1, 2024

Ordering was easy. I am no overly impressed with the item I received- quality of the material, does not stay on the seat well with any movement

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Carmela, we apologize for any inconvenience caused. The product has been made according to the materials and specifications listed on our website. The elastic with the push clip is intentionally designed for ease of use, ensuring that the cover remains secure without stretching or damage from tension during movement. However, your feedback is valuable to us, and we will definitely share it with the relevant team to help improve the overall customer experience. We're also pleased to hear that you found the ordering process simple and straightforward.

California
1 review
0 helpful votes
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Easy to order
November 1, 2024

The ordering process was easy. I measured precisely given that they add an 1" per side for easy install/removal. However, the covers were a little too long and dragging at the bottom. Since I don't want the cover to collect water at the bottom, I have to fold inward along the bottom hem to avoid touching the ground. If I were to order again, I will have to remember to provide about 2" shorter than the actual length.

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sally! Thank you for sharing your experience with the ordering process! We're glad to hear that you found it easy and that you measured accurately. However, we apologize for the issue with the covers being a bit too long. If you have any questions or need assistance with future orders, please feel free to reach out. We're here to help ensure your next experience is even better!

Pennsylvania
1 review
0 helpful votes
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Cover replacement.
November 1, 2024

Easy to use. Good quality materials. Shipped ahead of schedule and was good communication from company on progress.

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bonnie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Good quality cover, easy process
November 1, 2024

I ordered an L shaped couch cover with the medium grade fabric. It can quickly, shipped directly from India, and fits well, if a little loose. It came with vents and tie down straps.

Date of experience: October 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Erik! Thank you for sharing your experience! We're glad to hear that the L-shaped couch cover with the medium-grade fabric arrived quickly and fits well, even if a bit loose. It's great to know the vents and tie-down straps are useful additions. If you have any questions or need adjustments in the future, please feel free to reach out. We're always here to help!