On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Excellent, easy to order and quick turn around for such a quality product
Very professional experience and perfect cover for my hot tub.
Hey Charles! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered this curtain to cover the front of my car port I have not installed the curtain yet so can't say how well it works but the quality is very nice and production is fast.
Hey Larry! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I went back and forth about 8 times with the design team to make sure what I wanted was correct and to my specifications. Though in the end it was a big baggier than I would have wanted it is exactly as requested. So not the companies fault. I have ordered many covers from your company and every one has been of the best quality and extreme durability. Thank you for everything you do
Hey Benjamin! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Awesome product heavy duty product sent them measurements they drew it up and emailed it back to make sure it was right with a diagram couldn't be happier definitely order from them again
Thank you, Harlan, for the appreciation! We're delighted to know that you enjoyed our design service. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.
My covers came and were the wrong color. I tried to get it corrected but was told it was not possible. I had previously purchased over 15 covers from this company. I don't think I will be placing anymore.
Hello Chris, we apologize for the inconvenience caused. The order was placed with black material and shipped accordingly. Unfortunately, returns are not accepted in this case. We do send an order confirmation email with all details immediately after the order is placed for the customer's reference. However, your feedback is valuable, and we’ll use it to improve the customer experience.
Thank you, Linda, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I was pleasantly surprised with my order. I ordered 2 covers that were much nicer than I expected them to be. I will definitely order from covers & all again.
Hey Kristi! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Apparently there is an upsize clause somewhere that states that you add an extra foot on each side. I literally never seen this. Now I have a 9 foot cover when I need a 7.5 foot cover. I would be willing to just pay for a 7.5 foot cover by its self (no hardware). Also, the upsize clause should really be more prominent on your site.
Hi Cory! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Orders were easy as for using it at this point has not happen, what is it that they want reviews 1 - 2 weeks and they want a review, give it six-months or more to see how it holds up.
Hey Michael! We are sorry for any inconvenience caused. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent came out perfectly as measured! This is my second custom purchase and will purchase again! Thanks so much for making it easy
Hey Eric! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order, delivered in a good amount of time, excellent quality
Hey Daniel! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This company is very professional and produces a quality product.
Hey Kevin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
More expensive than some but the quality and fit are well worth it. Two days of rain and the fire pit is completely dry.
Hey Pierre! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Exelent information on product. Diagram is very helpful. Checkout is easy.
It was very easy to order online and put our dimensions in. The cover fits perfectly and is very well made! We love it!
Hey Tasha! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The path to a custom cover was harder than it should have been, but the final product was perfect
Hey James! We are delighted to hear that you are pleased with our product. However, we will surely consider your feedback in regard to the order process to make the customer experience better. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Covers were built to exact measurements given and fit as they should.
Hey Barry! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Online chat was very helpful.Looking forward to receiving my covers...
Hello Jennifer, we apologize for the inconvenience caused. Upon reviewing your order details, we see that you’ve been in touch with our team and have successfully shared the images of your order. If you have any additional concerns, please don’t hesitate to reach out. We truly value your feedback and will take it into account to improve the customer experience.
Quick and easy! Thank you exactly what I was hoping for and got!
Hey Joseph! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Staff were awesome. I would suggest asking the question "do you want grommets down the side much easier for you to put in than this little old lady!
Thank you, Metino, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey John! We are delighted to hear that you are pleased with our product, ordering process and quick service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!