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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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California
1 review
0 helpful votes
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Great Product. Fits well.
November 29, 2024

It's been great. Easy to order. Did not take very long for delivery. Very good experience.

Date of experience: December 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Craig! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Washington
1 review
0 helpful votes
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Great product, great service
November 29, 2024

From selecting the product to placing the order and through to delivery communication was clear and concise.

Date of experience: November 19, 2024
Sri Lanka
1 review
0 helpful votes
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Recovery
November 29, 2024
Updated review

Had a curved cushion that was worn and difficult to replace. Came upon your company and gave it a try.
The price was reasonable and the ordering process was straightforward. The quality of the product was excellent, in fact better than what I had. Thank you!

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Steven! Thank you for your kind words! We’re thrilled to hear that we could help you recover your curved cushion with a product that exceeded your expectations. It's great to know that you found the ordering process straightforward and the quality superior to your previous cushion. We look forward to assisting you again in the future. Thank you for your feedback!


Excellent fit and quality!
November 24, 2024
Previous review

Excellent fit and quality!

Date of experience: November 13, 2024
New Jersey
1 review
0 helpful votes
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Oops
November 29, 2024
Updated review

Pretty quick check out. Cover delivered was wrong size. Please sent return info

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.


Pretty quick check out
November 12, 2024
Previous review

Pretty quick check out

Date of experience: November 2, 2024
Illinois
3 reviews
0 helpful votes
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Product appears to be decent quality for the price. One of my panels had a few scuff marks on the fold where it was at the tube ends and it had a couple small seams that did not completely seal. Hopefully the seam spots will bond during the warmer summer months. More foam on the ends would likely prevent this. With that said, my package for some reason was delayed by customs so I am unsure if the package was actually opened by them and resealed. I received notification of the delay by customs and there was a customs sticker on the packaging. It is possible if this was opened by customs they created the scuff marks on the vinyl. I was happy to see a hard cardboard tube was used as packaging instead of the typical flimsy cardboard boxing.

Pictures are of only one panel so the installation was not complete, if the site allows I would be glad to post pictures after completion.

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey David! We’re glad to hear that you are satisfied with the product. We sincerely apologize for the inconvenience caused during shipping and for the scuff marks. If you need further assistance, please feel free to contact our customer support team via chat or phone. Should you have any questions or require help in the future, don’t hesitate to reach out. We look forward to serving you again!

Arizona
1 review
0 helpful votes
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FANTASTIC QUALITY!
November 29, 2024

How awesome that there is a company like this that can custom make a cover for anything you want! We had one made for our pallet of pellets (ton) & one for our outside a/c unit. They put openings with grommets & ties exactly where we wanted. We couldn't have asked for better quality & durability and the color is exactly the neutral tan we were looking for!

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello! Thank you so much for your review! We’re delighted to hear that our custom covers were exactly what you needed and that they met your expectations in terms of quality, durability, and design. It's great to know that the openings, grommets, and ties were placed perfectly as requested and that the neutral tan color matched your vision. We truly appreciate your trust in us to create covers for your pallet of pellets and outside A/C unit. Thank you again, and we look forward to assisting you with future projects!

Texas
1 review
0 helpful votes
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Fire pit cover
November 29, 2024

Fast delivery, great quality! Just what I wanted for the hot windy summers and cold winters.

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Debbie! We are delighted to hear that you are pleased with our product quality and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Great product
November 29, 2024

Received product in a timely manner and great quality. I would order from them again… definitely.

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Pam! We are delighted to hear that you are pleased with our product quality and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Rhode Island
1 review
0 helpful votes
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Great service and product
November 29, 2024

Very satisfied with customer service as well as the product received

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Marylou! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Kentucky
2 reviews
0 helpful votes
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Shipment completed
November 29, 2024

It took SIX times to get the measurements correct in the quote. The first package did not have a packing list? The doors/magnetic curtains were not included. They didn't arrive until several days later. No one from your company responded to my email inquiry. We had no idea if they were lost, or what. In general, your product seems good, although I haven't had time to install yet, but the customer service leaves something to be desired.

Date of experience: December 9, 2024
Veeni M. Covers & All USA Rep
over a year old

Hi Sonny! Thank you for sharing this feedback. We apologize for the repeated attempts it took to get the measurements correct. Ensuring accuracy is our priority, and we appreciate your patience throughout the process. Your feedback is valuable, and we’ll review this to improve the experience. If assistance is needed, please feel free to reach out!

New York
1 review
0 helpful votes
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My big 25,000 btu air conditioner has the two legs or supports on the bottom. So I had to make two cuts to the bottom panel so this cover would slip on the air-conditioner.
I had to customize the cover to fit my air-conditioner.
It would be great to have just the three dimemsions, the length the width, and the height and not have this bottom panel/material.
I didn't want to cut the bottom but had to so this cover would work.
Still completely happy with the heavier material.
Thank you,

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey James! Thank you for your detailed feedback! We’re glad to hear that you’re happy with the heavier material and that the cover is working for your air conditioner, even with the adjustments you had to make. We understand that having to cut the bottom panel was not ideal, and we truly appreciate your resourcefulness in customizing the cover. For future orders, please feel free to reach out to us directly—we can create a custom cover tailored to your exact dimensions and specific needs. Thank you for choosing us, and we look forward to assisting you with a custom solution.

Missouri
1 review
0 helpful votes
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November 29, 2024

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Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Todd! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.

Florida
1 review
0 helpful votes
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If you need a custom size cover, use this company. The website was a breeze, they email progress reports and the finished product is spectacular! The price is great! Perfect fit!

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Kathryn! We’re delighted to read your glowing review! It’s wonderful to know that you found our website easy to use and appreciated the progress updates throughout your order. Your kind words about the perfect fit and quality of the cover truly mean a lot to us. Thank you for recommending us! If you ever need another custom-sized cover or have any questions, we’re here to assist you.

Indiana
1 review
0 helpful votes
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Great quality and Fit
November 29, 2024

The Covers and All Site offered several options for my rectangular fire pit, the option I selected is exactly what I needed. The product quality and fit are great.

Date of experience: November 19, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Joel! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

GB
1 review
0 helpful votes
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Great product
November 29, 2024

The covers fit well. Very sturdy. This is our first time ordering. Let's see how they hold up during the winter.

Date of experience: November 18, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Shellon! Thank you for taking the time to share your positive experience! We’re thrilled to hear that your covers fit well and that you’re impressed with their sturdiness. As this is your first order, we’re confident our products will stand up to the test of winter. If you have any questions or need assistance as the season progresses, please don’t hesitate to reach out. We look forward to hearing how they perform and hope to serve you again in the future!

Tennessee
1 review
0 helpful votes
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I changed my order after first submitting it. The production staff worked with me, back and forth, over a period of about 2 weeks to make sure that the items to be made were exactly as I desired. It took a little while to receive the chair cushion covers, but when they arrived I was VERY pleased. They should last many years.

Date of experience: November 18, 2024
Veeni M. Covers & All USA Rep
over a year old

Hello! Thank you for sharing your experience with us! We’re thrilled to hear that our team’s communication and dedication to ensuring your custom chair cushion covers were exactly as you envisioned made a positive impact. We take great pride in delivering high-quality products, and we’re pleased that you’re satisfied with the craftsmanship. We appreciate your patience, and we’re confident that your new cushions will serve you well for years to come. If you ever need assistance or have future orders, don’t hesitate to reach out.


Excellent quality Cover
October 14, 2024
Previous review

Well pleased with the product and the process. The staff checked back multiple times to make sure the order would be completed to my satisfaction.

Date of experience: October 3, 2024
Wisconsin
1 review
0 helpful votes
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No problems
November 29, 2024

Easy ordering process. Manufactured in a timely manner. Fast shipping being that it came from India.

Date of experience: November 18, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Geoff! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Pennsylvania
1 review
0 helpful votes
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Quality material
November 29, 2024

Measuring process was easy to figure out best fit.This is my third table cover. I wish I found this company first. The quality of the materials is SO MUCH BETTER than the other table covers I purchased.

Date of experience: November 18, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Danielle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Louisiana
1 review
0 helpful votes
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Followed exact measurement, fit perfectly.Will absolutely use in the future. Great Job

Date of experience: November 18, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Indiana
1 review
0 helpful votes
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They cover our chairs nicely.
November 29, 2024

Quality material and nice fit. Brown color goes with the table cover.
Seems like I had to measure and remeasure the chair to satisfy this site. I guess it was worth the frustration since they fit.

Date of experience: November 18, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Sharyn! Thank you for your feedback! We’re so glad to hear that the chair covers fit well and the brown color complements your table cover. We truly appreciate your patience with the measurement process, and we’re happy it all worked out in the end. Your feedback is important to us, and we’ll continue to strive for even smoother ordering experiences in the future.