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From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Unable to tighten the bottom of the cover
Unable to tighten the bottom of the cover
Unable to tighten the bottom of the cover
Unable to tighten the bottom of the cover
Unable to tighten the bottom of the cover
Hello Doug, we sincerely apologize for the inconvenience you’ve experienced. We strive to provide high-quality products, and it’s truly unfortunate that you’ve encountered an issue. Rest assured, our team will reach out to you shortly to investigate and address your concerns.
Great product with great customer service. I will be ordering from here again.
Thank you, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Acknowledging that my cover specifics was probably a little non-standard, the design, review, redesign, review, redesign was a little tedious but the end result is great.
I wish you would choose a different shipping carrier than FedEx - it was not possible to pre-sign for the package resulting in a failed delivery attempt and eventually having to pick up the package at a drop spot. This despite getting about 15 emails from FedEx re this delivery.
Hi Christian, thank you for your feedback, and we truly appreciate your patience throughout the design process. We're glad to hear that the end result met your expectations! We also understand your frustration with the shipping process and apologize for the inconvenience caused by the FedEx delivery. We are constantly looking for ways to improve our shipping methods and will take your experience into account as we evaluate options for future orders. Thank you again for your understanding and for sharing your thoughts with us!
Several reviews of this company and the products almost stopped me from making my purchase, but I liked the thorough measuring requirements with Covers & All more than other sites that make custom covers. It worked out for me and I ultimately received a good product.
Hey Cara! Thank you for your review and for sharing your experience! We understand that making a purchase decision can be difficult, and we're so glad that our detailed measuring requirements helped you feel more confident. We're thrilled to hear that everything worked out and that you're happy with the product. If you have any questions or need assistance in the meantime, please don't hesitate to get in touch—we’re here to ensure everything arrives just as expected!
Fast shipping, made and delivered as ordered. Regular updates and tracking provided
Hey Melissa! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The customer service was great. They were very communicative once my order was placed to make sure we made some adjustments in design to have the best fit for my fireplace shape. I'm very happy with my experience and with the end product. Would definitely recommend.
I have had Multiple purchases over the past 10 years and will continue to use this company
Hey Milton! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Super easy to order thank you. Love the new covers they are going to work perfectly
Hey Christine! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
It was fine, I don't have any further comment. The company could be more accurate with estimating the shipping and delivery dates.
Hey Cherie! Thank you for your feedback. We apologize for any inconvenience caused. We do not have control over our third-party carrier, but your feedback is very valuable to us, and we will make efforts to improve this. We are always working to enhance your experience. If you have any questions or need assistance in the meantime, please don't hesitate to get in touch—we’re here to ensure everything arrives just as expected! Thank you!
So far a very good experience. There is an issue with various browsers in order to be able to logon and see my cart but I worked around it.
We still haven't put it in the place. We are going to use it. It's still on the counter! It feels nice and strong and will cover our chicken pen.
Hey Cynthia! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Highly quality oriented. First class product. Great communication. Prompt delivery.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Overall good experience, now to see how the cover stands up to winter in NE.
Hey Andrew! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Product location, details and photos were well done.
Ordering process straight forward = excellent.
Hey Candace! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The ordering was easy.
I was a little skeptical about ordering my "L Shaped" cover for my outdoor kitchen. The company emailed me back twice to confirm measurements due to the shape and size, I needed the cover before I left and they made it happen with only a 2 day delay that was my fault not getting back to them soon enough. The cover came EXACTLY to fit it was perfect! From my experience I would highly recommend this company for any custom fit. I also received a special gift from them that I will put to use. Thank you Covers&all.
Brian
Hey Brian! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
An amazing cover at a great price! Would highly recommend to anyone needing a custom cover!
Hey Abbs! Thank you so much for your feedback! We're delighted to hear that you appreciate our pricing. We always strive to offer the best value for our customers. If there's anything else you need or have questions about, feel free to let us know.
Product looks perfect - fast delivery - easy order process!
Hey Tara! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am very impressed with Covers & All. My order was a difficult one & they really made sure to communicate with me numerous times to make sure my order was good. When my covers arrived they were very high quality! I will be using Covers & All again. Thank you!
Hey Amanda! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
We are currently closing up an enormous project and to be able to communicate
Hey Emilio! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The purchaesprocess was easy, however I entered the dimensions in the wrong lines and had to correct the oreder. That waw easy and painless to do. I only wich there were fasteners at the bottom corners to attach ther cover tyo the base of the table. Instead I wrapped the covered table wiith polypropylene line.
Hey Daniel! Thank you for your feedback! We're glad to hear that the purchasing process was smooth and that making corrections to your order was hassle-free. We understand how important it is to secure the cover properly, and we appreciate your suggestion about adding fasteners at the bottom corners. If you have any additional concerns or specific needs for your next purchase, please feel free to reach out—we're always here to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Byron! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!