On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was very worried about how this cover was going to fit and work. I must have measured and remeasured my rectangular bar and fir pit many times and when I submitted the information I was hoping and praying everything would fit just right. Well everything fits and looks absolutely wonderful including the added words on top of my cover. Thank You So Very Much!
Easy to process. Great communication along the way advising of each step of my order.
Hey Erik! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Product is actually accurate to description and is good quality materials
Hey Kyle! We are delighted to hear that you are pleased with our product and it's quality. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and reasonable pricing! I will order from here in the future!
Hey Jennifer! We are delighted to hear that you are pleased with our ordering process and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I'm very pleased with the quality & appearance of our new custom dog bed! The material is thick and tough for my 70lb+ hyper dog. He loves his new bed & sleeps like a baby in his crate even when he has the choice of the couch or other dog beds not inside his crate. The price is very reasonable as well. The other custom dog bed company I found would have cost over$350 vs the $71 I paid for this bed.
Hey Mary! Thank you for your feedback! We're delighted to hear that you are pleased with our product. It's great to know that the thick and durable material is a perfect match for your active pup, and that he's sleeping so comfortably in his crate. Hearing that he prefers it over other options truly makes our day!. If you need anything else for your furry friend in the future, feel free to reach out. Thanks again for choosing us!
Ordering was simple. Came sooner than expected. Nice product
Ordering was simple. Not sure of anything else yet
Sad for myself that it didn't fit. Have a great holiday and happy new year
Hi Sandra, we are sorry for the inconvenience. Please raise a ticket from your Covers&all account and elaborate on the issues. Rest assured we will get back to you with the best possible resolution.
Everything went as it should. No issues at all. The item shipped quickly and arrived sooner than I thought it would
Thank you, Ken, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
So nice to get the cover for our custom-made cabinet in the perfect measurements. We could not be more pleased with this purchase.
Hey Alton! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
You sat on my order for 2 weeks to make me confirm all the correct information I previously confirmed was correct. Your added material made both covers too big. Not a fan of yours.
Hello Herb, we apologize for the inconvenience caused. Our team had shared the mock-up of the cover with you and inquired if any customizations were needed. We have also done the follow-up. Additionally, it is mentioned on our website that we provide a standard leeway, and the order was processed accordingly. However, your feedback is valuable to us, and we will certainly consider it to improve the customer experience.
Great experience from start to finish. They solve all my issues
Hey Marlon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I like the material quality. The purchase experience was easy and well maintained by the company. The only issue I have is the cinch cords at the bottom don't work because the material is so heavy duty. I can live with that though as the material strength is most important
Hey Eric! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have nothing more to say! There's nothing more to say. The final product is not what they promised!
Hi Beryl! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great experience working with the customer service staff. I was ready to cancel the order but their customer service staff convinced me not to and were correct in their revisions to my order. Thank you!
Hey Deborah! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey San! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I am very pleased with the chair cover. It took longer to receive than normal because of an accounting error that Covers & All made.
Hey Anna! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
An absolutely super experience with the design team on our very custom cover. When the cover did arrive, the quality of material and workmanship far exceeded my expectations!
Hey Steven! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
VERY EASY TO ORDER Communication with covers & all is very satisfactory. We really like the material of the cover.
Because shipping was terrible, I would not recommend anyone to order from this company. Product is what I expected, but again, getting the product was terrible,
Hello Bradley, we apologize for the inconvenience caused regarding the delivery. Upon reviewing the tracking details, we see the product was delivered within the selected shipping method's time frame. As per your concern, we do not have control over third-party carriers. However, we’re glad to hear you’re satisfied with the product. If you have any queries, please feel free to reach out to our customer support team via call or chat—they’ll be happy to assist you.
These are very sturdy waterproof covers. 9 times out of 10 they fit perfectly.
Hey Claire! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was a bit of a trial, a lot of back and forth to get the measurements correct. But in the end the cover fit perfectly. I was a little surprised that the cover was rubberized inside and out. If it keeps my very large and expensive sofa dry and protected I'm happy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Steven! Thank you for your feedback! We're thrilled to hear that your new cover fits perfectly and meets your expectations. Your diligence in measuring and remeasuring clearly paid off, and we're delighted that the added words on your cover turned out just as you envisioned. If you ever need assistance with future projects, please don't hesitate to reach out. We're here to help.