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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Product was not as expected
December 7, 2024

The fabric of my cover is not what I expected. It's so cheap feeling and uncomfortable. Looking for refund.

Date of experience: November 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Nicole, we regret the inconvenience this has caused you. Upon reviewing the details, we found that the cover was fabricated as per the ordered fabric and the specifications received in the order form. Since you are facing issues with the cover, we request you to raise a ticket from your Covers&all account and share real-time images or a short video depicting the issues. Rest assured; we will resolve this promptly.

Colorado
1 review
0 helpful votes
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Great product!
December 7, 2024

See Review above. Highest quality workmanship. Exactly what I needed.

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Baptistery Blackouts
December 7, 2024

We love our room decider curtains we ordered to blackout our baptistery windows.

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Toby! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
2 reviews
0 helpful votes
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Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dennis! Thank you for the 5-star rating! We’re thrilled you had a positive experience with us. Your feedback is incredibly encouraging, and we’re excited to continue providing you with the best experiences. If you need anything else, don’t hesitate to reach out.

Colorado
1 review
0 helpful votes
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Poor quality
December 7, 2024

I ordered custom blinds and they did not come in the correct size for the window i ordered, they are too small and just barely fit with gapping slits on either side

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Brett, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

New Jersey
1 review
0 helpful votes
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Custom Grill cover
December 7, 2024

Instructions for measuring were easy to follow and the ordering went well. Company follow-up could have been better. An email was sent to me asking to confirm the measurements that I had made. Absent my response, the company did not follow up via e-mail or call. Consequently, the fabrication and the delivery of the cover was delayed several months. I mistakenly believed that the delay was caused by the hurricane that devastated the southern states. Only when a delay of months passed did I call and discover that the company was waiting for a response that was not going to occur.
Moral of the story: The company should insure that the process moves along and stays in contact with the customer.

Date of experience: November 26, 2024
Ohio
1 review
0 helpful votes
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Exactly what I ordered
December 7, 2024

Custom to what I wanted. Easy process. Got exactly what I ordered

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Katherine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Rhode Island
1 review
0 helpful votes
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Excellent fit!
December 6, 2024

Got a custom cover for my Q5 and it's perfect. Fits nice around all areas. Easy to put on. Measurements are perfect

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Stacey! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Canada
1 review
0 helpful votes
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Great quality
December 6, 2024

I have used Covers and All several times. Products are always top quality

Date of experience: December 13, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Christopher! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Connecticut
1 review
0 helpful votes
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Outdoor chair covers
December 6, 2024

The covers fit perfectly and were heavier and more sturdy than imagined.

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Richard! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Outdoor Lanai Chair covers
December 6, 2024

Thankyou for your help. The covers fit nicely and will definitely protect my chairs.

Date of experience: December 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mara! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Louisiana
1 review
0 helpful votes
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Overall Experience
December 6, 2024

I am very pleased with the covers I received from Overall Covers. The ordering process was smooth, and they offered help with dimensions, which was a great relief for someone like me who sometimes struggles with that. The covers are impressively designed and surprisingly thick. Overall, I would give the company an A+.

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Roselyn! Thank you for sharing your feedback! We’re delighted to hear that the covers exceeded your expectations and that you found our ordering process smooth and supportive, especially with dimension assistance. It’s great to know the design and quality of the covers have impressed you! If there’s anything we can assist you with in the future, please don’t hesitate to reach out.

Pennsylvania
4 reviews
10 helpful votes
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The process to customize was easy, however the material is not of heavy quality and not waterproof (advertised as weatherproof). It is now useless to me and cannot be returned.

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Chardonnet! Thank you for your feedback. Upon review, we see that you ordered the Shade Lite fabric, which comes with openness, and the material specifications are clearly mentioned on our website for your reference. We also offer a separate product, the waterproof sunshade sails. As we specialize in custom products, we're unable to accept returns. If you need any further assistance or have additional questions, please don't hesitate to reach out. We're here to help!

Ohio
1 review
0 helpful votes
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Custom sized product, perfectly completed, reasonably priced, quality materials.

Date of experience: November 26, 2024
Arizona
1 review
0 helpful votes
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I'm so impressed with how the pizza oven cover perfectly covers, the quality is amazing and I would highly recommend this company to anybody

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Chelsy! Thank you for sharing your feedback! We’re thrilled to hear that the pizza oven cover exceeded your expectations and fits perfectly. It’s always our goal to deliver high-quality products, and your kind words mean so much to us. We’re grateful for your recommendation and look forward to serving you or anyone you refer in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Idaho
1 review
0 helpful votes
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Exactly what I wanted
December 6, 2024

Easy to find on line. Easy to use web site. Will definitely recommend.

Date of experience: December 12, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Charles! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Rectangular Fire Pit Cover
December 6, 2024

Perfect fit and quality look. We just received the highest three-day rainfall in the bay area, so the timing of my purchase was perfect as it totally protected the fire pit

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bill! Thank you for your feedback! We’re thrilled to hear that you’re very pleased with your custom covers. It’s our goal to provide customer service of a high standard, and we’re glad the extra steps, ensured a perfect fit for your items. If there’s anything else we can assist you with or if you have future projects in mind, don’t hesitate to reach out. We’re here to help!

Ohio
1 review
0 helpful votes
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Two Custom Covers
December 6, 2024

Above & beyond customer service, asking me to send photos of the objects and specific measurements multiple times. Very pleased with the pieces - one for my pool cartridge filter, the other for a 4ft water fountain feature.

Thank you!

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lisa! Thank you for your feedback! We’re thrilled to hear that you’re very pleased with your custom covers. It’s our goal to provide above-and-beyond customer service, and we’re glad the extra steps, ensured a perfect fit for your items. If there’s anything else we can assist you with or if you have future projects in mind, don’t hesitate to reach out. We’re here to help!

Texas
1 review
0 helpful votes
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Good material and well made.
December 6, 2024

Good material and well made. Cover was produced per dimensions provided.

Date of experience: November 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello! We are delighted to hear that you are pleased with our product quality and craftmanship. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Georgia
1 review
0 helpful votes
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So far we seem very happy and now are going to order some other covers.

Date of experience: November 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!