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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Georgia
1 review
0 helpful votes
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Great Website
December 10, 2024

Directions for measuring were really easy to use. Made getting the right cover easy.

Date of experience: January 9, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Kristin! We're pleased to know that you found our measuring instructions helpful and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
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Outdoor custom tv cover
December 10, 2024

Previously purchased a cover for an odd sized fire pit and it came to me high quality and perfect fit. It's been in the Florida sun for a year now and two big and a few small hurricanes and still looks and works great! Ordered a tv cover this time. Great products!

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kim! Thank you for your continued support. We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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A+++
December 10, 2024

The cover for the outdoor table fit perfectly. The elastic make it a great tied fit.

Date of experience: November 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Magaly! Thank you for sharing your feedback! We're thrilled to hear that the cover for your outdoor table fits perfectly and that the elastic provides a secure and snug fit. Our goal is to ensure every product is functional and tailored to meet our customers’ needs. If you ever need additional covers or have other outdoor needs, we’ll be happy to assist you. We look forward to serving you again!

Washington
1 review
0 helpful votes
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It was easy to do
December 10, 2024

I was on their website Finding what I was looking for I had a couple questions. I made a phone call and placed my order very happy with what I received.

Date of experience: November 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Dan, thank you for sharing your feedback! We’re thrilled to hear that you’re pleased with the product, service, and ordering process. If possible, we kindly ask you to reconsider your rating based on your positive experience with us. A higher rating would greatly motivate us to keep delivering exceptional service to all our customers. Should you have any further concerns, please don’t hesitate to reach out to our customer support team via call or chat.

Illinois
1 review
0 helpful votes
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Perfect!
December 10, 2024

The covers are. Nice and thick. Good quality. Perfect for my outdoor furniture.

Date of experience: November 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Halina! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
3 reviews
0 helpful votes
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Perfect fit, just as advertized
December 10, 2024

The only custom place I could find and with an easy to use measuring set up.

Date of experience: December 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lawrence! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Illinois
1 review
0 helpful votes
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Awesome.
December 10, 2024

They are both remarkably sturdy and remarkably clear. My deck has become a bulletproof (or at least pointy-vine-proof) jewel in my back yard.

Date of experience: November 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Paul! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

South Carolina
1 review
0 helpful votes
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Custom Patio Curtains
December 10, 2024

Cut and sewn to our exact specifications! Very fast turnaround.

Date of experience: November 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Matthew! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
1 review
0 helpful votes
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We ordered a cover for each of our two large three seat curved outdoor couches. We found it easier to write down what we needed on paper and read the specific direction on how to be exact when measuring and then add the measurements at the end, once done measuring, as the site kicked me out of the order form each time I went back to read how to measure. And I had to keep starting over. Two person job! We used a string for accuracy and then laid it on a measuring tape. Take your time and make sure to look at the pictures and directions on how to measure. They fit perfectly, with room for air circulation a bit above the cushion. They don't lay on directly top of the seat cushions.

Date of experience: November 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Leslie! Thank you for sharing your experience! We're glad to hear that the covers fit perfectly and provide room for air circulation. We appreciate your detailed feedback about the measuring process. It’s helpful to know that using a string and following the directions carefully worked well for you. If you have any questions or need further assistance, please don't hesitate to reach out!

Virginia
1 review
0 helpful votes
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Very good quality
December 10, 2024

Researching the site showed white webbing on one of the products but it is not available,

Date of experience: November 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! Thank you for your feedback! We’d like to clarify that we offer only the black webbing option. We apologize for any confusion this may have caused and appreciate your understanding. If you have any other questions or need assistance, please don’t hesitate to reach out—we’re here to help!

Maryland
1 review
0 helpful votes
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Our cover arrived quickly, and just as advertised. They also contacted us to verify the size before production. Even through all of the products are made to order, this is still impressive, for a cover that was only ~$120 after a promotional discount. We definitely recommend Covers & All and will purchase in the future!

Date of experience: November 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Tim Time
December 10, 2024

Great discounts and prices. Website order process good so far.

Date of experience: December 19, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback! We're thrilled to hear that you value our pricing and enjoy our website. Providing the best value to our customers is always our priority. If you have any questions or need further assistance, please don't hesitate to reach out!

North Carolina
1 review
0 helpful votes
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Great fit, great price
December 10, 2024
Updated review

Ordered 2 Adirondack chair covers. They fit perfectly and arrived very fast. Second order with this company.

Date of experience: December 12, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Allen! Thank you for your feedback! We're thrilled to hear that you value our pricing and enjoy our website. Providing the best value to our customers is always our priority. If you have any questions or need further assistance, please don't hesitate to reach out!


Website easy to use, pricing is great, simple process
October 11, 2024
Previous review

Website easy to use, pricing is great, simple process

Date of experience: October 1, 2024
Virginia
1 review
0 helpful votes
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Bad experience
December 10, 2024
Updated review

Customers are not valued, and I was charged extra to get the right size that I needed.

Date of experience: November 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Harold! We’re sorry to hear about your experience and appreciate your feedback. As we work with custom orders, each order is processed as it is placed. We’ve reviewed your order and believe the best possible resolution was provided. We understand the importance of getting the right size and strive to ensure every customer is satisfied. Thank you for sharing your concerns, and we’ll continue to improve based on your input.


The ordering process was very simple
November 23, 2024
Previous review

The ordering process was very simple.

Date of experience: November 13, 2024
Illinois
1 review
0 helpful votes
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Grill cover
December 10, 2024

I don't believe the cover is made to measurements provided. What else do you need me to say to get to 50 words.

Date of experience: November 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Timothy! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Connecticut
1 review
0 helpful votes
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Perfect fit
December 10, 2024

Perfect instructions regarding measuring for the size required with options if needed

Date of experience: November 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Thomas! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New York
1 review
0 helpful votes
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Wonderful patio cushion covers
December 10, 2024

The covers fit well over my outdoor dining chair cushions. They came quickly and were reasonable priced

Date of experience: November 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Faith! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Great work
December 9, 2024

Ordered a custom cover for my patio set. Service made sure all the measurements were correct and sent plans before starting to work. Communication through email was clear and fast.

Date of experience: November 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Maria! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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We use this clear vinyl plastic around our restaurant patio in the winters to keep out the weather. It works great so we ordered another one with our logo on it. Love that we can customize it to the size needed. Thanks

Date of experience: November 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Naomi! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Pleased so far.
December 9, 2024

It took me a while to figure out which pattern of cover to order. Taking the measurements was a bit difficult since my chairs don't have a square profile. The covers turned out a bit too large but were easily installed. We'll see how they last over the winter.

Date of experience: December 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jo! We're pleased to know that you had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with us are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!