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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,074
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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South Carolina
1 review
0 helpful votes
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Clear curtains
December 12, 2024
Updated review

Product fit to measurements great customer service follow up.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Doug, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!


Excellent follow up
September 18, 2024
Previous review

Very helpful in getting the correct measurements. Product fit perfectly.

Date of experience: September 7, 2024
Ohio
1 review
0 helpful votes
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When you need a perfect fit
December 12, 2024

Perfect custom fit. Have confidence with any outdoor furniture

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jim! We're pleased to know that you had a positive experience wth us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Delaware
1 review
0 helpful votes
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From onsite ordering to easy to access help for specific questions/guidance I got better service and products than service and products available from local suppliers.

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Larry, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Washington
1 review
0 helpful votes
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Great product.
December 11, 2024

Buying specific tarp sizes are super helpful. And good prices, especially in conjunction with Black Friday. Thanks.

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Christopher! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
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Top quality and craftsmanship!
December 11, 2024

I've ordered a few times from Covers & All now. The first being an AC cover. Using it for the third winter's season this yr and it's still like new. Just rec'd my second order, a custom (gas) fire pit cover, the fit and quality are top notch. I'm 100% pleased with this company and I will continue to order from Cover's & All for any future needs!

Date of experience: December 1, 2024
Ohio
1 review
0 helpful votes
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Easy to order
December 11, 2024

Easy to order. Good communication. Kept notified about delivery and even followed up to be sure I received the panel.

Date of experience: December 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cheryl! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Washington
1 review
0 helpful votes
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Buy with confidence
December 11, 2024

Have ordered before good quality and options love the custom size feature for odd shape items or specific dimensions

Date of experience: December 19, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lynn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Wish I had bought this years earlier.
December 11, 2024

Appears well constructed and fits vehicle. Easy to install. Product was received well packaged and received shortly after order.

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eric! We are delighted to hear that you are pleased with our product, turnaround time and packaging. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Very nice and appears well built.
December 11, 2024

It was very easy to order. I just received it so I do not know how it will hold up to our Pittsburgh winters. I am hopeful based on the construction of the unit.

Date of experience: December 19, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Gerald, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Illinois
1 review
0 helpful votes
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I am not completely satisfied. The covers were not made to my exact specifications.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Warren! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Arizona
1 review
0 helpful votes
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Excellent!
December 11, 2024

Easy order, fair price, fast production and delivery. Very pleased.

Date of experience: December 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Paul! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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Awesome Custom made Adirondack Covers that are affordable
December 11, 2024
Updated review

Very specific directions about measuring and a good description of the different products available.Happy with my purchase

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Fred! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Quality product for reasonable price, easy to customize
November 19, 2024
Previous review

Quality product for reasonable price, easy to customize

Date of experience: November 9, 2024
Florida
1 review
0 helpful votes
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Great fit and design
December 11, 2024

Love your covers. We first purchased a grill cover and it has held up very well over the years! The fit and design of the hanging chair covers is great.

Date of experience: December 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Craig! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maryland
1 review
0 helpful votes
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Good products
December 11, 2024

I ordered two things and both were perfect. Thanks! If I'm in need again, I would use this company.

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Outdoor cover
December 11, 2024

The design process was super detailed. Very happy with the product and would certainly order again and would recommend to others!

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rob! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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Very satisfied
December 11, 2024
Updated review

We have ordered a few different covers and are very satisfied with every one.

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Linda! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Great quality
November 3, 2024
Previous review

The couch cover fits great and the Fabric is of great quality.

Date of experience: October 24, 2024
Connecticut
1 review
0 helpful votes
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Fantastic service
December 11, 2024

Measure, measure, measure! I was asked to measure and remeasure to get the exact fit. I added an inch to provide some play, and these measurements were perfect. Thank you!

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mike! Thank you for your feedback! We’re so glad to hear that your careful measurements resulted in the perfect fit. It’s great to know that the extra attention to detail made all the difference! We truly appreciate your efforts in ensuring accuracy, and we’re happy to have provided you with the right product. If you ever need assistance with future orders, we’re here to help.

Michigan
1 review
0 helpful votes
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Apology for not completing questions.
December 11, 2024

Morning, I have not been able to look over my order. Was called out on family matters from my home in Ajo AZ. Will return on 12/30/24 and continue your survey. Look forward to answering your questions on my return. Thank you Gil Ruehmeier

Date of experience: December 1, 2024
Virginia
1 review
0 helpful votes
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The purchase experience was efficient.
December 11, 2024

The website was easy to navigate- to find which cover was appropriate for our fire pit, choose the correct dimensions. There were 3 choices of material strength/thickness to choose from.
The purchase process was smooth. An email confirmation was sent right away.

Date of experience: December 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cory! Thank you for your feedback! We’re thrilled to hear that you had an efficient purchasing experience and found our website easy to navigate. It’s great that you were able to select the right cover, dimensions, and material strength for your fire pit. We’re also pleased to know that the process went smoothly and that you received prompt email confirmation. If you need any assistance in the future or have more questions, please don’t hesitate to reach out.

Delaware
1 review
0 helpful votes
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Great quality, ships from India.
December 11, 2024

Slow getting here but got here before the cold weather got here. I was asked for info that I had already provided and that held up my order from being produced for several days.

Date of experience: December 1, 2024