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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Great
December 16, 2024

Looks sturdy and perfect fit. I hope it will hold up to our snow.

Date of experience: December 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ashley! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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So nice it did it twice
December 16, 2024

This is my second full sectional set cover purchase. The first lasted 6 years and I was definitely pleases with the quality and construction.

Date of experience: December 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Marvin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
2 reviews
0 helpful votes
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Great Quality
December 16, 2024

The price is perfect and the tarps are great quality. The company is so easy to work with and keeps you updated throughout the whole process. Couldn't be happier.

Date of experience: December 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jana! Thank you for your feedback! We're thrilled to hear that you are happy with the quality of our tarps and found our pricing to be just right. Your satisfaction is our top priority, and we're delighted that you found the process seamless and appreciated our updates along the way. It means the world to us to know we made your experience a positive one. If there’s anything we can assist you with in the future, or if you have additional projects in mind, we’d love to help!

South Carolina
1 review
0 helpful votes
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Just hung my custom sized tarps on my back porch frame to winterize the porch. The sizes were nearly correct - Just an inch off on one side so I cannot connect the bottom to the frame. They seem very durable but were difficult to put up as one person since they were heavy (8x10). My biggest frustration was that the tarps came nearly a week after the expected delivery date. They are imported from India and sat in a facility in my city for nearly 5 days. I reached out to the company and the tarps arrived the next day.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nicole! Thank you for sharing your experience with our tarps. We’re glad to hear that you found them durable and that they’re helping to winterize your porch. We sincerely apologize for the delay in delivery and any inconvenience it caused. We also appreciate your feedback regarding the fit and the challenges of installing the tarps on your own. If you have any suggestions for improvement or need assistance with adjustments, please don’t hesitate to reach out. Your insights help us improve, and we value your support.

Pennsylvania
1 review
0 helpful votes
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This is a good custom cover I just wish the drawstring ran the full perimeter.

Date of experience: December 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! Thank you for sharing your thoughts about your custom cover! We're glad to hear that you find the cover to be solid and well-made. Regarding your suggestion about the drawstring running the full perimeter, we completely understand how this feature could enhance usability. For future orders, we encourage you to contact us with any specific customization requests. Our team is always happy to explore options to tailor our products to your needs whenever possible. If there's anything else you'd like to share or if we can assist you further, please don't hesitate to reach out. We're here to help!

Texas
1 review
0 helpful votes
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Absolutely perfect as always.
December 16, 2024

High quality, fast and great communication. Perfectly designed and made.

Date of experience: December 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Weston! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Missouri
1 review
0 helpful votes
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Great quality!
December 16, 2024

The quality of the covers is excellent. We have ordered several custom covers. All the covers have fit and held up to the weather.

Date of experience: December 6, 2024
Texas
1 review
0 helpful votes
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Took longer than expected
December 16, 2024

Had to write to customer service after a few weeks. Had received a email stating that cover was on its way but USPS never received the package. After they responded I got the cover in about a week. Took longer than expected but really wasn't it too much of a hurry so everything worked out.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Violet! Thank you for sharing your experience! We are sorry for any inconvenience caused. We aim to ensure timely deliveries and appreciate your patience during the process. Upon checking the details, we’re happy to confirm that your recent order, originally scheduled for December 2nd, was delivered ahead of time on November 29th. Feel free to connect with us in case of any concerns or queries. Thank you for your understanding and support!

Illinois
1 review
0 helpful votes
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Patio furniture covers are great
December 16, 2024

We love the high quality of the material & the custom measurements made a perfect fit!

Date of experience: December 5, 2024
Pennsylvania
1 review
0 helpful votes
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Great quality.
December 16, 2024

Better than I expected. Heavy duty which should last a long time.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Roger! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Hawaii
1 review
0 helpful votes
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See above.
December 16, 2024

Easy to order. Fit was perfect. Shipment was timely. Quality was excellent. What else can I say.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Scott! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Mexico
1 review
0 helpful votes
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Well made cover
December 16, 2024

Ordered online according to their detailed diagrams showing all dimensions. The CS department emailed to confirm, and it was delivered within a week. Good quality and super good value

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Carl! Thank you for your feedback! We're thrilled to hear that the ordering process was easy and that the cover met your expectations for quality and value. We're also glad our customer service team was able to assist and confirm the details for you. If you need any more custom covers or assistance in the future, don’t hesitate to reach out! We appreciate your trust in us.

Nebraska
1 review
0 helpful votes
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Great customer experience
December 16, 2024

Working with the design team was easy, with quick communication and easy instructions. Really appreciated the time they put into getting the design right!

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jake! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Very Happy
December 16, 2024

Very easy to order a fire pit cover with my business logo on it. Turned out great

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeffrey! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Great product
December 16, 2024

Worked out great for my skylight on my home for use during the winter months.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nick! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Slow response
December 16, 2024

Gave dimensions via e mail, 3 days later more dimensions are needed, 3 days later more dimensions are needed. You would think with today's technology, once certain dimensions are established, dimensions should be established created by computers.
Think the process could be expedited. Packaging was flimsy, could risk damage to product during shipping & handling as we all know parcel handlers are not the most careful individuals.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Michael, we sincerely apologize for the inconvenience caused. We strive to provide fast and efficient service to every customer, along with secure packaging to ensure products remain unaffected. It is unfortunate that you encountered this issue. Your feedback is valuable to us, and we will certainly take it into account to improve the customer experience. If you have any other concerns, please feel free to contact our customer support team via call or chat.

Illinois
1 review
0 helpful votes
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Good stuff
December 16, 2024

Good price, easy to use and order from website, so far so good - need to see how the cover holds through the winter

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Maria! Thank you for your feedback! We're glad to hear you found the price reasonable and the website easy to navigate. It’s great to know your experience has been positive so far. We’d love to hear how the cover performs for you through the winter—your insights will help us continue improving. Please don’t hesitate to reach out if you need assistance along the way!

Colorado
1 review
0 helpful votes
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Custom size
December 16, 2024

I needed an extra long cover for an outside dining table. I measured large but I didn't have to because it came exactly as described. The material is heavy and thick and I know it will withstand the snowy weather.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Amanda! Thank you for your feedback! We're so glad to hear that the custom-sized cover for your outdoor dining table fit perfectly and meets your expectations. It's great to know your trust in our covers for the snowy weather. If you need anything else or have future custom cover needs, don't hesitate to reach out. We're here to help!

Pennsylvania
1 review
0 helpful votes
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2000 s2000
December 15, 2024

It's been great, I appreciate all of the help I would order from you again

Date of experience: December 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Melvin! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Great Custom Covers
December 15, 2024

Very intuitive and easy. Product was as described, and as ordered.

Date of experience: December 31, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey William! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!