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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Puerto Rico
1 review
0 helpful votes
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Very nice
December 15, 2024

Cover was made according expectations. Excellent service, Quality and manufacturing

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Roberto! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Perfect covers for our patio furniture
December 15, 2024

So easy to provide the measurements and receive just the right sized covers. Very happy with the quality and fit.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Therese! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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It was easy to measure the cushions, easy to order the covers and they are perfect!

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Pamela, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
1 review
0 helpful votes
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Truck camper skylight cover
December 15, 2024

Works great with a little modification for my camper. Tabs seen down side and string through to hold under corners.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tom! Thank you for your feedback! We're happy to hear that the skylight cover works great for your camper with a little modification. It’s great that you were able to make it fit your needs perfectly. If you ever need more modifications or assistance with future orders, feel free to reach out. We’re here to help!

Missouri
1 review
0 helpful votes
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Patio enclosure
December 15, 2024

I was impressed on how fast the order was received after it was confirmed.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Doug! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Utah
1 review
0 helpful votes
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3
December 15, 2024

The product is good but the process and time to delivery is bad.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Kim, we apologize for any inconvenience you experienced regarding the process and delivery. Upon reviewing your recent orders, we can see that they were processed without any hassle. Moreover, the delivery timeframe depends on the shipping method and customization chosen during order placement. However, as your feedback is important to us, we will surely consider it to make the customer experience better. Additionally, we’re delighted to hear that you’re pleased with the product!

California
1 review
0 helpful votes
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Perfect
December 15, 2024

Customer service interacted with me via email and alfo through the phone to make your my needs were cover, I bough blaze outdoor kitchen and thew made sure everything fit

Date of experience: December 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Armando, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Connecticut
1 review
0 helpful votes
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Good quality,
December 15, 2024

Easy to order, quick turn around on the order. Will probably order again for other deck furniture.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bill! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Pennsylvania
1 review
0 helpful votes
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Came as I ordered. Good fit
December 15, 2024

Easy process. Good size choice. Good description. Well done

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joelaine! We are delighted to hear that you are pleased with your overall experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Car Port Covers
December 15, 2024

Very smooth experience and they were able to install zippers which could be opened from both sides. Arrived on time.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Fred! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Oklahoma
1 review
0 helpful votes
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Happy with my purchase
December 15, 2024

I love how your company contacted me to double check all info. On my order to make sure I got exactly what I wanted. I love that I can upload an image of the furniture I wanted covered so that the company could visually see exactly what cover I needed. Thank you for being so thorough and for following up to make sure my covers arrived and fit correctly! Wonderful customer service!

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Megan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Covers and All Could Not Deliver
December 15, 2024

A sales rep helped me with my order, but the cover was too short and the grommets were in the wrong place. Customer service did not help, but more importantly I still wanted to purchase another cover with the corrections made and they did not respond.

Date of experience: December 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello David, we are sorry for the inconvenience caused to you. The order has been processed as per the received order dimensions and details. Upon checking the details, we can see that our team has provided the best possible resolution to your concern. However, as your feedback is important to us, we will surely consider it to make the customer experience better.

Ohio
1 review
0 helpful votes
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Better than I expected!
December 15, 2024

Size were spot on, material was strong and clear. Helps to make my two season patio of three season patio.

Date of experience: December 5, 2024
Pennsylvania
1 review
0 helpful votes
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Very happy with purchase.
December 15, 2024

Good company to purchase from. Always kept informed as to progress of item. Product well made and would buy again.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gerald! Thank you for your feedback! We’re so happy to hear that you’re pleased with your purchase and the communication throughout the process. It’s great to know that the product met your expectations and that you would consider buying from us again. Your satisfaction is our priority, and we look forward to serving you in the future! If you ever need assistance or have any questions, don’t hesitate to reach out.

New York
1 review
0 helpful votes
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Great web site for any cover you need.
December 15, 2024

This is the second cover I have purchased. Love the service and products.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Brad! Thank you for your continued support. We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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It was very easy to measure the items we wanted covers for. But, then they asked for pictures, which I did not have at the time. Then I had to confirm the dimensions again. I missed a confirmation request which delayed them producing the order and ultimately delayed the time it took to receive the product.
So, make sure you have pictures and double check your emails for confirmation requests or you'll be waiting a long time to receive your products like we did.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robin! Thank you for taking the time to share your experience with us! We’re delighted to hear that you were happy with the quality of our products and the ease of measuring. Also we apologize for any delays you experienced during the process. We understand how important it is to keep things moving smoothly, and we’ll definitely take your feedback into account as we work continuously on improving our process. If you need assistance or have any questions regarding future orders, please don't hesitate to reach out. We're here to help.

Colorado
1 review
0 helpful votes
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Professional and customer focused company.
December 15, 2024
Updated review

I highly recommend this company. Their design team will ensure your covers are a perfect fit.
I rarely give a 5 star rating but this company deserves it! I would not hesitate to order from them again!

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Carol! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Outdoor Couch Cover
October 23, 2024
Previous review

Fits like a glove! Very pleased with your product.
Design team ensured the measurements were accurate several times.

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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Entered wrong dimensions.
December 15, 2024

Products are great but unfortunately i entered the wrong dimensions. I added length but it was asking for circumference. So the umbrella cover does not fit. It was my mistake. I placed another order.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Matt! Thank you for sharing your feedback, and we’re glad to hear that you’re happy with the quality of the products! We understand how frustrating it can be when mistakes happen during the ordering process. We appreciate you placing a new order. If you need any assistance with your new order or have any questions along the way, please don’t hesitate to reach out. We’re here to help and ensure everything fits perfectly for you.

California
1 review
0 helpful votes
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Great Product
December 15, 2024

Great product and great fit. Quality workmanship and super fast shipping. I have placed several orders with Covers and All and will continue.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey George! Thank you for your continued support. We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive! Looking forward to serve you again.

Louisiana
1 review
0 helpful votes
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Patio bench back
December 15, 2024

The company worked on getting the cover correct and the cover fits nicely

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Terri! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!