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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
3 reviews
0 helpful votes
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Charged before design approval
December 14, 2024

My credit card was charged before I had a chance to review the proposal. As it turned out, there were changes that had to be made.

Date of experience: November 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi John! Thank you for sharing your concern. We are sorry for any inconvenience caused. Our process is designed to streamline order handling, which is why a specific instruction box is provided during checkout. This allows customers to share any details or preferences before placing their order. Once the order is placed, our design team immediately starts working on the project, incorporating the comments provided. If any adjustments are needed after placing the order, we're always here to assist and ensure the final design meets your expectations. Your feedback is valuable, and we'll continue working on enhancing our process for better clarity and convenience.

Florida
2 reviews
2 helpful votes
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Product looks good.
Irregular grommet spacing makes things difficult. Can't preset hangers..

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ed! Thank you for your feedback, and we’re glad to hear that the product looks good overall. We sincerely apologize for the issue. This is certainly not the experience we aim to provide. We’ll look into this issue to ensure that future products meet the expected standards. In the meantime, if you would like to discuss any possible solutions or need assistance with installation, please feel free to reach out. We’re here to help and want to ensure your satisfaction.

Georgia
2 reviews
0 helpful votes
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Very good work
December 14, 2024

This is the second time I have ordered from them. Great Company

Date of experience: January 1, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
1 review
0 helpful votes
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Covers & All provides great service
December 14, 2024

I'm always satisfied with the products and services from Covers&all

Date of experience: December 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kyle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Missouri
1 review
0 helpful votes
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Not Custom
December 14, 2024

First of all, in this email, you stated that your cover was for a 2011 Ford F150 when it is not. It is supposed to be for a 2001 Ford F150 Lariat, 4-Dr Super Crew Short Bed. Secondly, after all the measurements I did for you, I expected a custom cover. Your cover is far from custom. There is no notch for the back cab window and overall, the cover is too long. You made it so the cover just angles off the back window roof to the tailgate which is not at all custom. I've had custom covers for the truck. This is more a one size kind of fits all. In any case, I will not be purchasing another cover from your company.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Barry, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

California
1 review
0 helpful votes
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Great product
December 14, 2024

Product is well-made and was delivered on time! Will be back for more products.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kayla! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive! Looking forward to serve you again.

Indiana
2 reviews
0 helpful votes
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Excellent product
December 14, 2024

Excellent phone service and order confirmation and very good service

Date of experience: December 12, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Washington
1 review
0 helpful votes
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Chimenea cover
December 14, 2024

The last cover we had fit a little too tightly and was sometimes a bit hard to put on. This product fit well and easily, and the fabric seems a bit more durable than the product we last used.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Paul! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Colorado
1 review
0 helpful votes
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Perfect
December 14, 2024

My chairs are an odd, perhaps non-standard shape. Love the Covers & All have so many size options available. Highly recommend

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Bridget! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Perfect fit!
December 14, 2024

Great customer service, they made sure my cover fit perfectly

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Kristi, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Great quality cover
December 14, 2024

I have purchased 4 times now to cover additional patio furniture. All products are great. The quality is excellent and they last a very long time.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jennifer! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Great purchase
December 14, 2024

Thank you for a high quality product that arrived promptly and well packed

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Caroline! Thank you for your kind words! We’re so glad to hear that you’re happy with your purchase and that the product met your expectations in both quality and delivery. Ensuring prompt service and secure packaging is a priority for us, and it’s wonderful to know we delivered on that for you. If there’s anything else we can assist you with, please don’t hesitate to reach out.

New Mexico
1 review
0 helpful votes
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Perfect quality and fit
December 14, 2024

The fire pit cover looks great. The designer made the recommendation to contour the shape to fit the glass enclosure, and I'm thankful for the recommendation as it has a custom fit. The entire experience was great!

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sean! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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Fast and Easy!
December 14, 2024

Gave the dimensions of my grill and within 2 weeks, my cover showed up and fit like a glove!

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Adam! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Maine
1 review
0 helpful votes
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The covers are exactly what I needed!
December 14, 2024

With assistance of Covers&all the design was agreed upon and the final product fits our porch chairs to a T. This was a good experience.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jerry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Great Quality
December 14, 2024

I was hesitant when I ordered because I wasn't sure how well these would be but once I opened the package the worry I had was relieved. The material is thicker than what you'd expect. It definitely looks like it'll withstand anything thrown it's way.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sean! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Great covers
December 14, 2024

Love these covers! Well fitting and look great! No issues and good warranty.

Date of experience: December 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cathy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Missouri
2 reviews
0 helpful votes
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Great job on my grill cover!
December 14, 2024

Love the company, love the products and man are they through! Thanks for knocking this job out of the park! I'll be back again I'm sure!

Date of experience: December 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Preston! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Alabama
1 review
0 helpful votes
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Great product
December 14, 2024

Great product will buy again very thick material long lasting

Date of experience: December 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ashley! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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Happy customer
December 14, 2024

Very happy with the website and end result of orders. The covers for outdoor storage box, furniture and speakers are perfect. The winter weather here in Michigan along lake Michigan is very harsh, winds are strong, these covers wrap everything very good and so far have done what I need them to do through 3 storms

Date of experience: December 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Roger! Thank you for your feedback! We’re thrilled to hear the covers are working well for your outdoor storage, furniture, and speakers during Michigan's harsh winters. It’s great to know they’ve met your expectations! If you need further assistance or have any additional feedback, feel free to reach out.