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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,042
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Pennsylvania
1 review
0 helpful votes
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BQ COVER
December 21, 2024

Was contacted multiple times to review measurements, but the cover fit perfectly. I appreciate the attention to detail and the outcome will be worth it!

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Susan! Thank you for taking the time to share your experience! We’re so glad to hear that the cover fits perfectly and that you appreciated our attention to detail throughout the process. Your satisfaction means a lot to us, and we’re thrilled that the outcome was worth the effort. If you need any further assistance or have more items to cover, we’re here to help.

Illinois
1 review
0 helpful votes
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Eye for detail
December 21, 2024

Customer service reached out first, as they had further questions on measurements to ensure the best fit. Based on my answers, I got a very well-fitting cover.
Would highly recommend.

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Barry, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Good experience, easy to order the product. It is just what I was looking for. I'm going to order for my chairs and bbq

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Paul! Thank you for your kind words! We’re so glad to hear that you found exactly what you needed and had a good experience ordering. It’s great to know that the product is just what you were looking for! We look forward to helping you with your patio chairs and BBQ covers in the future. If you need any assistance with your next order, don’t hesitate to reach out. We’re always happy to help.

Iowa
1 review
0 helpful votes
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Great company
December 21, 2024

Easy website to maneuver, ordering was easy, followup emails let me know how my order was progressing and estimated delivery date.

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Julie! Thank you for your feedback! We're glad to hear that you found our website easy to navigate and the ordering process simple. We strive to keep you informed, so it's great to know that our follow-up emails helped you stay updated on your order's progress and delivery date. If you have any further questions or need assistance, feel free to reach out. We’re here to help!

California
1 review
0 helpful votes
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The firepit cover is high quality and fit perfectly. The drawcord with toggle to tighten it down are perfect

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Liisa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Attention to detail.
December 21, 2024

The item I needed the cover for has two rounded corners. I simplified my order by just ordering a cube shape. I was contacted by customer service, requesting additional measurements to fit the rounded corners. It fits perfectly 👌

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! Thank you for sharing your experience! We’re thrilled to hear that our customer service team reached out to ensure the perfect fit for your item with rounded corners. Attention to detail is very important to us, and we’re glad it made a positive impact on your order. We’re so happy that the cover fits perfectly, and we truly appreciate your feedback. If you need anything else in the future, please don’t hesitate to reach out.

Minnesota
1 review
0 helpful votes
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Great quality quick delivery
December 21, 2024

These are nice, high quality covers. The sofa cover didn't fit but could be an error on my side.

Date of experience: December 10, 2024
Pennsylvania
1 review
0 helpful votes
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Perfect fit!
December 21, 2024

Great fit every time! Just included a pic plus dimensions - so easy!

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Rebecca! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Diminished quality from last purchase
December 21, 2024

The new cover was a replacement for a previous one that had the appearance of fabric. The new material appears more plastic-like and is less appealing visually but the construction is solid and should last for some time.

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Lisa! We are sorry for any inconvenience caused. We truly value your feedback and regret that the material did not meet your expectations compared to your previous purchase.The fabric used in your 2021 order has since been discontinued, which is why the new cover has a different appearance. However, rest assured that the product's quality and durability remain high. To help you make informed decisions in the future, we recommend ordering a sample kit to review materials and colors before placing your order. If you encounter any issues with the product in future, please don’t hesitate to reach out—we’re always here to help. Your feedback is valuable, and we’ll work towards improving your experience.

Florida
1 review
0 helpful votes
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Excellent service, product and company
December 21, 2024

Custom order process easy and clear. Hopefully product and shipping is as good!

Date of experience: December 31, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Barry! Thank you for your kind words about our custom order process! We’re delighted to hear that you found it easy and clear to navigate. We’re confident that both the product and shipping will meet your expectations, and we look forward to delivering an excellent experience. Should you have any questions or need assistance at any stage, please don’t hesitate to reach out.

California
1 review
0 helpful votes
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Quality covers
December 20, 2024

Quality covers. Easy to order and relatively fast delivery. Fit was good

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! We are delighted to hear that you are pleased with our product, service and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Oregon
2 reviews
0 helpful votes
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Efficient
December 20, 2024

Cover delivery was as scheduled; quick turnaround on a custom size order and product appears very durable

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Peter! Thank you for your feedback! We’re delighted to hear that your cover was delivered as scheduled and that the quick turnaround on your custom order met your expectations. It’s also great to know that you find the product to be very durable. We appreciate your trust in us, and if you ever need assistance with future orders, please don’t hesitate to reach out.

Tennessee
1 review
0 helpful votes
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Great website. Easy to order
December 20, 2024

I even got my product earlier than expected!
Showed up as we went from 70° to 18° took me 2hrs to install due to height of my porch.

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey William! Thank you for sharing your positive experience with us! We're delighted to hear that you found our website easy to use and that your order arrived ahead of schedule. It’s great to know that your product was timely for the sudden temperature drop and that you managed to install it, even with the challenge of your porch height. Your effort certainly paid off, and we hope the product meets your expectations and provides lasting satisfaction. If you need any assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Pennsylvania
1 review
0 helpful votes
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Snow blower tractor cover
December 20, 2024

Ordered cover online. All information on website was very well explained and accurate.

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Connecticut
1 review
0 helpful votes
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Great Product
December 20, 2024
Updated review

Between the information they give you on how to measure and the ease of ordering.it was a great experience.

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, John, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!


The web site is so easy to navigate
December 11, 2024
Previous review

The web site is so easy to navigate.

Date of experience: December 1, 2024
New Hampshire
1 review
0 helpful votes
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Fit Great
December 20, 2024

Ordered a cover for the center console in the second row of my Jeep Grand Wagoneer to prevent the dogs from scratching the leather and damaging the touch screen when they stand on it. A little worried their claws would rip through the material, but so far so good.

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Custom covers at great prices
December 20, 2024

The website was easy to navigate and to customize covers that fit my needs. Great color choices.

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Paula! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Alabama
1 review
0 helpful votes
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Cover fits perfectly over my outdoor tv. As always Covers and All did a perfect job of creating a custom cover

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Alton! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

West Virginia
1 review
0 helpful votes
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Good cover
December 20, 2024

Great quality! 25' is heavy. Lol. Wish I knew I could have had custom to fit ( saw after I purchased). Our outside patio elevates up. So I have two feet at the top slanted that's open. Other than that. They should work for our holiday parties and help w wind and winter

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kenette! Thank you for your feedback. We're glad to hear you’re happy with the quality of our product. We do offer custom sizes, and for future orders, you can take advantage of our custom size option to ensure the perfect fit for your space. If you have any questions or need assistance with adjustments, feel free to reach out. We hope our product helps make your holiday parties warm and enjoyable!

New York
1 review
0 helpful votes
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Custom cover for outdoor kitchen
December 20, 2024

Company is great custom cover for perfectly. Measured several times and the cover fit better than expected

Date of experience: December 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Myles! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!