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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,079
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,450 reviews

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Georgia
1 review
0 helpful votes
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Not great. No reply to my email to resolve the problem. Not good.

Date of experience: April 19, 2021

Hopefully I'll be happy with my order!
March 24, 2021
Previous review

Hopefully I'll be happy with my order!

Date of experience: March 24, 2021
New Jersey
1 review
0 helpful votes
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Good prosuct
April 19, 2021

Easy to order they sent a text requesting info and confirmation as well

Date of experience: April 19, 2021
Florida
1 review
0 helpful votes
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Excellent Communication
April 18, 2021

Ordered a custom grill with a logo and side burner cover. The Covers & All team provided proofs rather quickly prior to submitting the covers for production. I made some changes to the color of the logo, and once again, the turn-around was great.
Don't be turned off these products are being produced off-shore. The entire process from ordering to delivery took about 2 weeks. Quite impressive given the products were manufactured in India and shipped FedEx Express.

Date of experience: April 18, 2021
New York
1 review
0 helpful votes
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Good quality
April 18, 2021

Shipping took a little longer than expected but worth it. Quality material and product as expected.

Date of experience: April 18, 2021
Nebraska
1 review
0 helpful votes
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Perfect fit!
April 18, 2021
Updated review

Thanks for your unique customized Covers & All to meet our needs.

Date of experience: April 18, 2021

Thanks
March 20, 2021
Previous review

Thanks

Date of experience: March 20, 2021
Vermont
1 review
0 helpful votes
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Great product just as described
April 18, 2021
Updated review

Fast easy explained how to measure to get the correct product

Date of experience: April 18, 2021

Quick and easy
March 31, 2021
Previous review

Quick and easy

Date of experience: March 31, 2021
Georgia
1 review
0 helpful votes
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Perfect Fit!
April 18, 2021
Updated review

The cover we ordered is a perfect fit for our Weber Grill--and the bright blue looks very striking in our backyard.

Date of experience: April 18, 2021

Perfect Fit!
April 18, 2021
Previous review

The cover we ordered is a perfect fit for our Weber Grill--and the bright blue looks very striking in our backyard.

Date of experience: April 18, 2021
Texas
1 review
0 helpful votes
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So So Cover
May 18, 2021

Ordering was okay website was good. Cover itself is the issue. It's a lot heavier than I expected. Better material than I really needed. It just didn't fit. I measured it and it is larger than what I asked for. Not by much. I ordered it a inch longer and a inch longer. Well it looks like you did the same. I was looking for a custom fix. It hangs on the table. I'm still thinking about what to do. I'm thinking about cutting all the stitches out and have someone redo it. I'm thinking I should not have asked for the 1 inch long and wide but either way it would still not fix.

Date of experience: April 18, 2021
California
1 review
0 helpful votes
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Absolutely awesome
April 18, 2021

Best experience ever. Great care in getting measurements correct for my custom sauna cover. Fits like a glove. I am so pleased. Would highly recommend!

Date of experience: April 17, 2021
Florida
1 review
0 helpful votes
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Needed a custom weatherproof vinyl cover for an odd-sized outdoor table, with elastic corners to keep it from blowing away. After an exhaustive web search, found the Covers & All web site. It was so easy! I entered the above specification with dimensions and a color. Two weeks later it was protecting our table. A reasonable price for a custom cover. I am a VERY happy customer.

Date of experience: April 17, 2021
North Carolina
2 reviews
0 helpful votes
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The do not have their act together
May 17, 2021

Not happy! They do NOT have their act together on custom orders (which really nearly everything is).
They had me place the complete online custom order form for a quote. I filled it out and received immediately received an auto-reply indicating they received the request and would get me a quote quickly. After a week I checked in to see what happened to my quote. They told me they never received it. No how is that possible when I received a confirmation email that they did.

So they asked me to resend the information again to an email. They said I could just forward the confirmation email. So I did.

After a few days I went on their "Chat" again (which is really frustrating since there's no sound so you never know when they will finally answer your chat) only to be told they'd look into it.

Now I've received three DIFFERENT quotes from them for the same order. I've tried chatting again but the person "Sophia" on the other end is NOT even reading the chats.

I cannot fathom how they have decent reviews. It's really been a nightmare. I've been on 5 different chats.

I've still had NO success trying to order my custom cover from Covers and All

Date of experience: April 17, 2021
California
1 review
0 helpful votes
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Great Cover!
April 17, 2021
Updated review

Website for ordering was very user friendly and made it easy to get the right dimensions. The ordering process was smooth and the cover came quickly. The cover fits great! It's attractive, but very sturdy! Highly recommended!

Date of experience: April 17, 2021

Smooth ordering process
April 2, 2021
Previous review

Smooth ordering process.

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Perfect fit
April 17, 2021

I had an awkward product I took pics and put all the dimensions in the pic. They were able to make cover that has a perfect fit.

Date of experience: April 17, 2021
Arizona
2 reviews
0 helpful votes
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Spa cover
April 17, 2021
Updated review

Easy to order, measure and it is a great fit. Thank you

Date of experience: April 17, 2021

I HOPE IT IS AS GOOD AS IT SEEMS!
April 3, 2021
Previous review

I HOPE IT IS AS GOOD AS IT SEEMS!

Date of experience: April 3, 2021
Arizona
1 review
0 helpful votes
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Cover not secure - poor drawstring design
April 17, 2021
Updated review

Cover is not functional at all with only a small area on 2 corners with a short stretch of a drawstring with a toggle closure. There is no way this cover will stay on in windy conditions. Should be a more secure way to secure the cover.

Date of experience: April 17, 2021

Easy to order
March 31, 2021
Previous review

Easy to order

Date of experience: March 31, 2021
Connecticut
1 review
0 helpful votes
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First time customer
April 17, 2021
Updated review

So far excellent. I forgot the promo code on my order. Called the company and they made it right.
They were very nice and helpful.
My clear tarps arrived in a timely fashion. They are just as described. I will be ordering more.

Date of experience: April 17, 2021

So far excellent
April 5, 2021
Previous review

So far excellent

Date of experience: April 5, 2021
California
1 review
0 helpful votes
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Great product, great service!
April 17, 2021
Updated review

Very easy ordering process! I loved the custom ordering experience where I could take my own measurements.

Date of experience: April 17, 2021

Very easy ordering process!
April 4, 2021
Previous review

Very easy ordering process!

Date of experience: April 3, 2021
Alabama
1 review
0 helpful votes
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Patio refresh
April 17, 2021

The slip covers are high quality and worth the price. I like that they are water proof and mildew proof!

Date of experience: April 17, 2021
Florida
1 review
0 helpful votes
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Sales and support went beyond all expectations to help me order a better product than I anticipated. I received the cover in a very timely manner and am amazed everyday with the quality.

Date of experience: April 17, 2021
Nevada
1 review
0 helpful votes
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Got what i needed
April 17, 2021

The covers were a perfect fit... i love them... they look great!

Date of experience: April 17, 2021