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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,079
shipping
342
quality
21,524
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51,450 reviews

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California
2 reviews
0 helpful votes
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Too confusing
May 31, 2021

Never could get the order finalized. Much too complicated.

Date of experience: May 1, 2021
Arkansas
1 review
0 helpful votes
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Covers and More
May 1, 2021

I used this company to make a cover for our crab pot. Exactly as they described. Make sure you follow their recommendations to measure what you need covered. I am very pleased.

Date of experience: May 1, 2021
Texas
1 review
0 helpful votes
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Improvements needed
May 31, 2021

The product is amazing! Beautiful color and nice fabric! I will recommend to my friends and purchase again if I need more covers. However, customer service communication is severely lacking. It took almost a month to get my order. I had to initiate contact several times to find out where my item was when it didn't arrive on the date I was given. A simple email to let me know what was going on would have need sufficient and appreciated. I had originally purchased in time for a family party and of course they were not here by then.

Date of experience: May 1, 2021
California
1 review
0 helpful votes
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Spare tire cover
May 1, 2021

Their attention to customer satisfaction is remarkable! The material and quality of the construction is exceptional! Careful measurements are critical! Take time measuring and communicate any questions and you will be satisfied with your purchase!

Date of experience: May 1, 2021
California
1 review
0 helpful votes
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Really heavy and bulky
May 31, 2021

The cover material is incredibly thick and heavy. I thought it would be fabric and not this heavy duty rubbery sheet. It's hard to put on and take off as it's heavy and bulky. Storing it is also an issue since it takes up so much space. The shape and size are good.

Date of experience: May 1, 2021
California
1 review
0 helpful votes
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We ordered a covering for our outside patio set with no difficulty; the directions for measuring, etc. were clear and easy to follow. As delivery approached, we received a message from FEDEX that our package would be delivered on a specific date with signature required. A small package was delivered at the door, no signature required although the note online said the package was signed for by "R. Robert". The package was a small pillow... not the major covering we requested. I was confused; I called customer service to find out the situation. The first attempt resulted in a dropped call. On the second attempt, I managed to talk to an agent who explained that there was a second package that would be delivered on May 3rd. The next day, April 30th, the second package arrived (without warning from FEDEX)... and there was a signature was not required. Unlike the first package, I did not receive an email that the second package was delivered. I have not opened the large package yet but wanted to let folks know that the shipping experience was less than stellar.

Date of experience: May 1, 2021
California
3 reviews
0 helpful votes
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Perfect Fit
May 1, 2021
Updated review

Our firepit cover arrived exactly as stated. It was, "made to fit". The material was top notch. We are very happy with the quality and their efforts to get it here on time. Thank you.

Date of experience: May 1, 2021

Sophia, on Chat was very helpful
April 13, 2021
Previous review

Sophia, on Chat was very helpful.

Date of experience: April 13, 2021
Michigan
1 review
0 helpful votes
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Well this was disappointing.
May 31, 2021

To call their customer service bad would be to say that they have customer service...

I highly recommend that you avoid this company.

Date of experience: May 1, 2021
Louisiana
4 reviews
0 helpful votes
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Atnip's Experience
May 1, 2021

In a word amazing! We measured and detailed what we trying to do and the cover arrived and worked perfectly.

Thank you so much!
Kathy and David

Date of experience: May 1, 2021
District of Columbia
1 review
0 helpful votes
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Great cover
May 1, 2021

Great cover for the green egg and shipped very quickly. Would definitely purchase from here again!

Date of experience: May 1, 2021
California
2 reviews
0 helpful votes
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Surprised in Riverside, California.
May 1, 2021
Updated review

Totally unexpected quality and clever design. Re-enforced stitching, handles, vents with flexible inserts to allow air flow, draw string, heavy material- overall top notch. Whoever created this new their craft. Regards, Dan.

Date of experience: May 1, 2021

So far so good
April 16, 2021
Previous review

So far so good

Date of experience: April 16, 2021
Ohio
1 review
0 helpful votes
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Patio cushion covers
May 1, 2021
Updated review

The ordering process was cumbersome, but the cushion covers came out very nice and they fit perfectly! They seem to be very well-made and durable.

Date of experience: May 1, 2021

Site is not very user friendly, but im excited to get...
May 6, 2021
Previous review

Site is not very user friendly, but im excited to get my cushion covers, ours are so worn out, im looking forward to sprucing them up

Date of experience: April 6, 2021
South Carolina
1 review
0 helpful votes
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We are very pleased with the custom covers. Excellent communications. The covers are high quality and fit perfectly. Highly recommend.

Date of experience: May 1, 2021
Missouri
1 review
0 helpful votes
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Fire pit cover
May 1, 2021

Pleased with the product. It was very well made. It fits perfectly.

Date of experience: May 1, 2021
Florida
1 review
0 helpful votes
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Quality and value
May 1, 2021
Updated review

The covers were of excellent quality, very well made and the price was excellently

Date of experience: May 1, 2021

Good price
April 6, 2021
Previous review

Good price

Date of experience: April 6, 2021
New Jersey
1 review
0 helpful votes
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L-Shaped couch
May 1, 2021

They were very concerned with getting the correct measurements. Went back and forth with emails to nail down the correct size since I had an odd shaped couch.
Perfect quality!

Date of experience: May 1, 2021
New York
1 review
0 helpful votes
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Customer service was professional, helpful and most important knowledgeable about their products. I will definitely be recommending Covers & All to everyone I know. Thank you for a pleasant experience and a quality product for a reasonable price. I will be a loyal customer for years to come. Good luck.

Date of experience: May 1, 2021
Florida
1 review
0 helpful votes
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Very pleasantly surprised
May 1, 2021

These chairs covers are amazing. The quality is first class and, although I was worried about my measurements, the fit is great. First rate materials and workmanship. Well worth the price.

Date of experience: May 1, 2021
Canada
1 review
0 helpful votes
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Excellent fit'
May 1, 2021

We are very happy with our fire pit cover. The quality and fit are great.

Date of experience: May 1, 2021
Tennessee
1 review
0 helpful votes
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Why didn't I do this sooner?
May 1, 2021
Updated review

Super easy process and the website led me through each step making the process fool proof.

Date of experience: May 1, 2021

Super easy process
March 28, 2021
Previous review

Super easy process

Date of experience: March 28, 2021