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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,085
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Tennessee
1 review
0 helpful votes
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Covers for deck furniture
May 4, 2021
Updated review

It is rather difficult to figure if all the designs will be the same for four covers. But the company went back and forth with me on dimensions making changes and sending new designs. Ultimately I am happy with the covers even though they seem oversized even though we worked so hard to prevent them looking like that. I would consider doing this same process if I decide to cover something else. It is the best option I have seen this far!

Date of experience: May 4, 2021

It is rather difficult to figure if all the designs...
April 5, 2021
Previous review

It is rather difficult to figure if all the designs will be the same for four covers.

Date of experience: April 5, 2021
Illinois
1 review
0 helpful votes
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Great covers and fast service!
May 4, 2021

Great covers and fast service! Would order covers again for future needs.

Date of experience: May 4, 2021
New York
1 review
0 helpful votes
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Awesome
May 4, 2021

It took a little while until we go the measurements correct and shipping was a little longer, but it came out great!

Date of experience: May 4, 2021
Bahamas
1 review
0 helpful votes
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I was amazed at the Quality of the product and the shipping was fast! I am very pleased with Covers & All.

Date of experience: May 4, 2021
Ohio
1 review
0 helpful votes
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Perfect cover!
May 4, 2021

After searching for, and purchasing and returning too many other covers that didn't fit by a long shot, we found a perfect fitting cover! Well worth a little more money to get a quality cover that will probably well outlast the furniture it covers.

Date of experience: May 4, 2021
Ohio
1 review
0 helpful votes
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Website is easy to navigate. The items are easy to find and order exactly what I wanted.

Date of experience: May 3, 2021

Website is easy to navigate
April 11, 2021
Previous review

Website is easy to navigate. The items are simple to find and order.

Date of experience: April 11, 2021
California
1 review
0 helpful votes
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Easy ordering process
Product turned out nice. Good value

Date of experience: May 3, 2021

Easy ordering processHope the product comes out good
April 5, 2021
Previous review

Easy ordering process
Hope the product comes out good

Date of experience: April 4, 2021
Florida
1 review
0 helpful votes
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Outdoor seat cushion covers
May 3, 2021

They were very helpful and easy to speak and work with on the phone. The Webb site was pretty easy to use. The gentleman on the phone said I would really like and be very happy with the covers and I am, they fit well and the materials are great. Wonderful fit to size covers.

Date of experience: May 3, 2021
Nebraska
1 review
0 helpful votes
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Awesomeness!
May 3, 2021

Searched the internet looking for high quality covers as we were tired of buying new covers for our patio items every year. We have yet to surpass a year, but, after feeling the quality of our new covers I am certain we will not have to purchase again for at least 4-5 years. Well worth the money.
Their no hassle ordering was quick and easy. Our covers arrived just as explained, with a little "give" of an inch or so. Went on very easily.
Arrived in the time slot we were given. Even included a few freebies!
We will be ordering our firepit covers soon. Wanted to wait and see the quality before ordering more.

Date of experience: May 3, 2021
New Jersey
1 review
0 helpful votes
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Am not satisfied with what I bought. It's a strange, shiny very industrial material and the covers don't fit right and are too big. They should give you better guidance when measuring. Made and shipped from India, not Georgia as it seems like on the website.

Date of experience: May 3, 2021
Minnesota
2 reviews
0 helpful votes
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Issues Beyond Our Control
May 3, 2021
Updated review

Love these custom made covers and they appear to be as advertised - weatherproof and sturdy. However there was a sewing error which caused a small gap in the edging. Also the package was supposed to arrive on April 21 but failed to get here until May 3rd - part of this was FedEx's fault. I now realize that I ordered during the worst of the corona virus crisis and really think this was behind the issues. The company always dealt kindly with my complaints and I don't fault them.

Date of experience: May 3, 2021

Easy stages to figure my details
April 2, 2021
Previous review

Easy stages to figure my details. Simple graphics. A helpful coupon from the company that took a bit off the cost. I would only request they added a few more colors. A red and a green.

Date of experience: April 2, 2021
North Carolina
1 review
0 helpful votes
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My huge cover
May 3, 2021
Updated review

My experience was great! They emailed me back asking for more detailed info which was nice. They kept me informed as to when it would be coming. The. Product is great!

Date of experience: May 3, 2021

My experience was great
April 10, 2021
Previous review

My experience was great. Simple to follow. No confusion

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
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This was a very easy process, I hope the finished products are just as pleasing.

Date of experience: May 3, 2021

This was a very easy process, I hope the finished products...
April 8, 2021
Previous review

This was a very easy process, I hope the finished products are just as pleasing.

Date of experience: April 7, 2021
New Mexico
1 review
0 helpful votes
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Just what I wanted!
May 3, 2021
Updated review

The instructions were very easy to follow for a custom-fit cover. The quality and color choice were great.

Date of experience: May 3, 2021

Easy to follow measurements, good selection of material...
April 6, 2021
Previous review

Easy to follow measurements, good selection of material and personalization.

Date of experience: April 6, 2021
Colorado
1 review
0 helpful votes
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Great Covers
May 3, 2021
Updated review

Loving that you can choose the exact measurements with great options for the right cover! Delivered quickly, great price, and great quality!

Date of experience: May 3, 2021

Loving the great options!
April 14, 2021
Previous review

Loving the great options!

Date of experience: April 14, 2021
Virginia
1 review
0 helpful votes
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The cover arrived and it is perfect! Thank you!
May 3, 2021
Updated review

Took all the measurements over and over. Hope it comes out right.

Date of experience: May 3, 2021

Took all the measurements over and over
April 11, 2021
Previous review

Took all the measurements over and over. Hope it comes out right.

Date of experience: April 11, 2021
New York
1 review
0 helpful votes
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NO ORDER RECEIVED: CORRECTION
June 2, 2021
Updated review

I had just posted a review describing my extreme dissatisfaction with not having received the product I was being asked to review when the FedEx guy rang the bell. There it was. He said that the delay was probably caused by its not having had proper customs clearance (although the return label was US-based the product had gone through customs). But I am still unhappy with the lack of responsiveness from Covers & All.

Date of experience: May 3, 2021

NO ORDER RECEIVED
June 2, 2021
Previous review

I keep getting requests for reviews and other emails that assume I have the order it has still not arrived AND I have been unable to get any help or response from Covers & All in spite of calling, using the chat, and sending an email. I have never encountered so much difficult with ordering online before.

Date of experience: May 3, 2021
Louisiana
1 review
0 helpful votes
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Tried to place an order online several times... each time the website froze when I selected "Place Order". All of the required info was filled out correctly! Tried to call to find out what the issue was and possibly place the order by phone, after waiting 11 minutes on hold ( I was 3rd in line) I was hung up on!
Tried calling back again only to be told that customer service is not taking calls now...
Really?

Date of experience: May 3, 2021
New Jersey
1 review
0 helpful votes
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All i hoped for.
May 3, 2021

Needed dust covers for expensive industrial circuit breakers at my worksite. The buyer interface was efficient and easy to work with. They reached out after the design was complete and delivered exactly what I expected. I'm satisfied. So is my boss!

Date of experience: May 3, 2021
Hong Kong
1 review
0 helpful votes
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GREAT SERVICE & PRODUCT
May 3, 2021

Solid quality product. Fast service and took care of everything needed!

Date of experience: May 3, 2021