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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,041
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Minnesota
1 review
0 helpful votes
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Replacement Cover
May 12, 2021

Very detailed measurement guide and the product delivered fit perfectly.

Date of experience: May 12, 2021
Texas
1 review
0 helpful votes
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Still not here
June 11, 2021
Updated review

At this point I haven't received it. Tracking shows it's coming from another country so I guess this company just takes ur order then sends to their source in another country for cheap. Had I known I would have just used alabiba etc myself

Date of experience: May 12, 2021

Super easy to order
April 13, 2021
Previous review

Super easy to order. Great prices

Date of experience: April 13, 2021
New Jersey
1 review
0 helpful votes
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I like the quality of the product but the shipping takes too long. Also when I called to check on the shipment status, I found out that there was a second item that I supposedly submitted and tried to cancel it because the measurements didn't fit anything I own but was told I couldn't cancel it even though it was made it? Why not? Now I have a very odd shaped cover that I can't use for anything... ugh!...

Date of experience: May 12, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Kathy. Thank you for taking the time to share your feedback on your Coversandall experience. We are glad you like your custom cover.

Your order was placed on 18 April with Standard Ground shipping for delivery by 6 May. It was dispatched on 4 May and with a typical transit time of 2 days should have reached you on time. Regrettably, despite using global shipping leaders FedEx / UPS for delivery, transit delay is outside our area of control. We see that the order was delivered on 10 May due to delay enroute.

We are happy to cancel and refund any item on your order as long as it has not moved into production. All our covers are handmade and go through various stages in production. Thus, while to you the order may appear to remain "In Production" for several days, in fact the pieces may have been cut to size already. Regrettably, when you contacted us on 3 May, your order had been 'cut' which is why we were forced to turn down your request to cancel.

We hope you find this information useful. If you have additional comments or questions, please feel welcome to write to us at [email protected]

South Carolina
1 review
0 helpful votes
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We were having a problem finding covers for our two patio tables. We came across Covers & All and were impressed with how easy it was to design custom furniture covers. Good materials and other options. We plan on future orders with Covers & All and recommend this company to others.

Date of experience: May 12, 2021
Indiana
1 review
0 helpful votes
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I measured my outdoor cabinets and followed the instructions on the website. It was super easy. The custom covers arrived quickly and are way nicer than I expected. We obsessively cover all of our outdoor furniture and have bought covers from various places and these are BY FAR the best!

Date of experience: May 12, 2021
Ohio
1 review
0 helpful votes
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2+ Month Shipping
June 11, 2021

I still haven't received my covers 2 months after I ordered them. They were having trouble with material but I finally have a tracking number. They shipped from overseas somewhere.

Date of experience: May 12, 2021
Maryland
1 review
0 helpful votes
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Very Pleased
May 12, 2021
Updated review

Happy with the quality and the way the covers fit.

Date of experience: May 12, 2021

Easy to order
April 16, 2021
Previous review

Easy to order

Date of experience: April 16, 2021
Washington
1 review
0 helpful votes
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Great Quality and Experience
May 12, 2021

Cover and sturdy and very high quality. It fits perfectly. Customer service was very professional and helped answer questions. Highly recommend.

Date of experience: May 12, 2021
Massachusetts
1 review
0 helpful votes
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Great product
May 12, 2021

Ordering was easy, time for delivery was longer than expected. I try too shop local and this company claims to be USA. It's made in India? The country is in a horrible pandemic, I'm sure this is the reason why shipping took so long! NO ONE SOLD A COVER FOR MY GAS FIRE PIT. Only company that did. Best 60$ spent ever.
It's made out of this very thick heavy gauge plastic. Seams are tough and cords are helpful but it's very hard to pull because of the thickness of the product. Easy to clean compared to my other covers. Sides are reinforced, pocket for easy on and off. Water proof, washable. 100% happy.

Date of experience: May 12, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Belinda. Thank you for taking the time to share detailed feedback on your Coversandall experience. We appreciate your feedback.

We are a global business headquartered in Georgia with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked.

Your order was placed on 20 April with Standard Ground shipping for delivery by 7 May. It was dispatched on 4 May and with a typical transit time of 2 days should have reached you on time. Regrettably, despite using global shipping leaders FedEx / UPS for delivery, transit delay is outside our area of control. We see that the order was delivered on 10 May due to delay enroute.

Please accept our apologies for the delay in responding to your email. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. Your patience and understanding are greatly appreciated.

For issues that require urgent attention, our support team is available 24x7 via our phone and chat helplines.

Maryland
1 review
0 helpful votes
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Great product and quality
May 12, 2021

Overall no complaints at all. Great product and quality and very speedy delivery

Date of experience: May 12, 2021
New Mexico
1 review
0 helpful votes
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Way better than expected
May 11, 2021

My cushion covers are perfect! Unfortunately I ordered the wring size for my bench seat but the chairs look great

Date of experience: May 11, 2021
Virginia
1 review
0 helpful votes
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Very pleased
May 11, 2021
Updated review

Placed my first order with Covers & All and am very pleased. I have a Viking BBQ grill with non-standard dimensions and the C&A order process produced a cover that fits perfectly. I chose the most durable fabric and it should last a long time.

I just placed my second order for an outdoor fireplace cover.

Date of experience: May 11, 2021

Order process was easy
April 15, 2021
Previous review

Order process was easy

Date of experience: April 14, 2021
California
1 review
0 helpful votes
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Just ok
June 10, 2021

Overall placing the order was great. Since I did it myself. Received an email that my order would be a bit longer and sent a new delivery date. Delivery date cam and went. No order. I called and that's when it all began, there is no customer service. The calls are scripted and I believe sent to a out of the country. I called over 4 times in a 3 week period asking about my order. No one was able to help and all they could say, was due to Covid? What does Covid have the do with putting my order in the mail? Finally after a month from the expected delivery date I received my order. One of the cushion zippers was stripped and didn't work.

Date of experience: May 11, 2021
Illinois
1 review
0 helpful votes
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Fire pit cover
May 11, 2021
Updated review

So far so good... hoping the cover is well made and fits properly

Date of experience: May 11, 2021

So far so good...
April 18, 2021
Previous review

So far so good... hoping the cover is well made and fits properly

Date of experience: April 18, 2021
New Jersey
1 review
0 helpful votes
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Outdoor furniture cover
June 10, 2021
Updated review

Very poor craftsmanship sits like a trash bag cannot tighten straps at bottom Will not stay on

Date of experience: May 11, 2021

Very good prices
April 20, 2021
Previous review

Very good prices

Date of experience: April 20, 2021
Massachusetts
2 reviews
0 helpful votes
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Excellent
May 11, 2021

No problems at all. Very good quality. Shipping was only about 3 weeks.

Date of experience: May 11, 2021
Alabama
1 review
0 helpful votes
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Amazing
May 11, 2021

They were very attentive and communicate very well. Received the cover about 3 weeks after we finalised the measurements which were complex. All the pocket handles were upside down for some reason but very durable material.

Date of experience: May 11, 2021
Virginia
1 review
0 helpful votes
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Great company!
May 11, 2021
Updated review

Covers & All was so professional and ensured that the measurements were correct. We were so pleased with the product and as soon as the cover was placed on the large outdoor cooler, it started raining and did a superb job of protecting the piece of furniture. Would definitely use again!

Date of experience: May 11, 2021

I just ordered a customized cover and it was easy and...
April 16, 2021
Previous review

I just ordered a customized cover and it was easy and quick. I look forward to receiving the product.

Date of experience: April 16, 2021
Virginia
1 review
0 helpful votes
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Very good process No real problems. Delivery was close to schedule.

Date of experience: May 11, 2021

Very good process, but will know more once I receive...
April 15, 2021
Previous review

Very good process, but will know more once I receive the cover.

Date of experience: April 15, 2021
Texas
1 review
0 helpful votes
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Great product
May 11, 2021

Ordered a custom grill cover; communication was great to ensure my measurements were correct and the colors/embroidery was just how I wanted. I got to approve the mock up before they started work and it turned out perfect

Date of experience: May 11, 2021