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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The product is a plastic/ rubber product that is light weight and looks to be very durable.
Terrible communication. The day the order was due I was told it will be late, but no information as to when it is due.
No communication about the late order, but continued to receive marketing emails.
Focus on orders in house, not obtaining new ones.
Would not recommend this company to anyone.
Simple site, easy to update.
One suggestion is improve the images for color matching.
The covers I bought do not look like what I have seen on pictures. I explained the problem and nobody answered me back yet.
Hello Luca. We have received your email dated 16 May. Please accept our sincere apologies for the delay in responding to your concern. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
As mentioned in our Terms of Use, since our covers are custom made to your specifications, we are unable to accept returns. In case we have fabricated the cover incorrectly, we are committed to offering a replacement.
Nevertheless, we have flagged your concern to our Quality team for urgent attention and you should receive a response within the next 48 hours. Your patience and understanding are greatly appreciated.
Great website, easy to use. The product I received is outstanding. Couldn't ask for a better product.
Smooth experience from ordering to arrival of product
Site was super detailed in the order dimensions, however, there wasn't enough "wiggle room" to account for slightly wider pieces of firewood, so the cover inevitably didn't fit. Tip from experience: Be more generous with the depth measurement! It may be more fabric, but it'll probably fit better.
Your site says they allow 1" leeway on width and height. My grill over is 4.5" too big where it goes over the barbecue grill.
Hello Larry. Please accept our apologies for any difficulties you faced while trying to reach us.
A chat conversation on our website is assigned to one of our associates after the required details (email address and name) are provided. Unfortunately, you had already left the chat before providing your name.
Each cover is handcrafted by meticulously following the measurements and instructions you provide. You can view the final agreed dimensions in your Coversandall account. Kindly compare the agreed size with the cover you have received. If you find any discrepancies, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.
It was easy and quick. Other than the order would not go through using my PayPal account.
It was easy and quick. Other than the order would not go through using my PayPal account.
Easy to order
I realized I mixed up 2 measurements when inputting them. We quickly exchanged emails and a phone call and corrected the order
Cover is high quality - better than I expected. Fit isn't as precise as the cover from the grill company but fits well and is overall a much, much better product
Easy to order
Planned to arrive sooner than I expected
From the beginning to end, it's been a great experience with Covets and All. The quality and prices are amazing. So happy!
The product is made with great quality material. Will purchase in the future
I received my order today after placing the order over a month ago. They contacted me after I placed the order and said there was issues with sizing and I had to go up an inch and pay a dollar and some change more for this which I tried to do but couldn't get into my account. I emailed the customer service and asked for help getting in but didn't hear back so I asked them to cancel the order and refund me what I had already paid. They emailed back and asked me not to cancel and said they would waive the extra and get it shipped out. I didn't get anything for a very long time and it didn't come on the original tracking date it said. I had given up on receiving it until it came to my door today. It fits my table perfectly.
Hello Lindsie. Thank you for taking the time to rate your recent Coversandall purchase.
We apologize for any difficulties you faced while trying to make the payment for the suggested size change in your cover. Our support team did send you the password reset link on 15 April. We only received a response on 28 April and immediately waived off the charge due to the issue you were facing.
Regrettably, due to unexpected production issues your order was shipped 2 days late and further delayed in transit. We understand how this can be disappointing and apologize for the inconvenience. A notification email containing the tracking details was indeed sent when your order was dispatched.
We are glad you like your custom table top cover and hope to have another opportunity to work with you soon. If you have additional comments or questions, please feel welcome to write to us at [email protected]
Great. Company made every effort to get the approximate size I needed. When I received and put on, it was perfect. I chose blue and blue is a little brighter than I was expecting but it is fine. Will use again.
Easy to use and love the options to choose from.
Website was easy to use.
However, I have not yet received the product ordered. I received an email from FEDEX informing me of a delivery delay from India, from a company with a different name. Almost told FEDEX it was not my order until I called the 800 number for Covers and All and determined it was the order I placed coming from them.
Would be nice if company reached out to me to convey all of these issues instead of my time being used to research all this.
Hello Francine. Please accept our apologies for the confusion.
Your order was shipped from our production unit in India which operates under a different legal name. However, when an order is shipped we send an email notification with the tracking details so that you can monitor the shipment.
We see on the FedEx tracking page that your order was delivered on 17 May at 10:59am and trust that you are happy with your custom cart cover. If there is anything else we can help you with, please do not hesitate to reach us via our 24x7 phone or chat helpline. Thank you for choosing Coversandall.
Finally found a company that would make a sunsail shade to my specs.
Free shipping is wonderful but took longer than expected.
Finally found a company that would make a sunsail shade to my specs.
Free shipping is wonderful!
Cover still hasn't arrived and two days after the projected delivery date I checked the fedex tracking number to find out my cover was somewhere in India. Seven days later and still no cover
Hello Eric. We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped 3 days late and further delayed in transit. We understand how this can be disappointing and apologize for the inconvenience.
Per the FedEx tracking page your order was delivered on 17 May at 10:52am and we trust that you are happy with your Custom Big Egg Grill cover. If there is anything else we can help you with, please do not hesitate to reach us via our 24x7 phone or chat helpline. Thank you for choosing Coversandall.
Have not received items.
Not able to review products at this time
Did receive email stating item will be delayed.
Hello Lynne. We apologize for any inconvenience this has caused.
Your order was dispatched to reach you on time but was delayed enroute. Regrettably, despite using global shipping leaders FedEx / UPS for all deliveries, transit delay is outside our area of control.
Per the FedEx tracking page your order was delivered on 17 May at 10:54am and we trust that you are happy with your custom fire pit cover. If there is anything else we can help you with, please do not hesitate to reach us via our 24x7 phone or chat helpline. Thank you for choosing Coversandall.
They have not reached out at all to explain the delay?
Hello Keith. Please accept our sincere apologies for the excruciating delay on your order.
Your order was placed on 11 April with Free Shipping for delivery by 28 April. Regrettably, due to unexpected production issues your custom covers were shipped late and further delayed in transit. We understand how this can be disappointing and apologize for the delay.
Per the FedEx tracking page your order was delivered on 17 May at 08:38am and we trust that you are happy with your covers. If there is anything else we can help you with, please do not hesitate to reach us via our 24x7 phone or chat helpline.
Measurement Instructions were very helpful. I gave all the required measurements, I would have hoped for a little slack to be added by the manufacturer.
Measurement Instructions were very helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel. We apologize for the inconvenience.
Your order was placed on 14 April with Free Shipping for delivery by 29 April. Regrettably, due to unexpected production issues it was shipped two weeks late on 10 May. We understand how this can be disappointing; thank you for accepting the 10% refund on the product cost as a gesture.
Per the FedEx tracking page your order was delivered on 17 May at 10:31am and we trust that you are happy with your custom cushion covers. If there is anything else we can help you with, please do not hesitate to reach us via our 24x7 phone or chat helpline. Thank you for choosing Coversandall.