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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,088
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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South Carolina
1 review
0 helpful votes
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Ordered a custom tarp with a business logo and it turned out GREAT! Appreciated the way the team ensured my approval on the mock up. The tarp was even delivered early!

Date of experience: May 25, 2021
Canada
2 reviews
0 helpful votes
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Custom cover fits perfectly
May 25, 2021

Ordered a custom cover for bbq station fit perfectly very happy with service

Date of experience: May 25, 2021
Michigan
1 review
0 helpful votes
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Fabric used not elastic
June 24, 2021

Responds to queries very slow. Delivered product did not fit. Cloth used is not elastic

Date of experience: May 25, 2021
Missouri
1 review
0 helpful votes
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Shipping date not accurate
June 24, 2021

We are happy with the quality of the covers we ordered. Our only suggestion is to be more accurate with shipping estimates. We ordered on 4/26 and the next day received estimated shipping of 5/12. We did not hear back until 5/17 with email saying they were ready to ship with the estimated date of 5/12 still. The covers actually arrived on 5/24.

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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Barbecue Beautiful
May 25, 2021

My husband built our back-yard barbecue and we have used it many times, covering it with a piece of plastic when not in use. I found Covers & All on the internet and thought that would be better idea. The ordering experience was terrific as there was clear guidance on measurements so that the cover would fit our barbecue perfectly. The cover really looks great. What a difference it has made to have a custom-made cover for our barbecue instead of just apiece of plastic. Thanks to all at Covers & All for great service and great product!

Date of experience: May 25, 2021
New York
1 review
0 helpful votes
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Very happy
May 25, 2021

My outdoor seat cushions now look great. I'm very pleased with the final product.

Date of experience: May 25, 2021
Pennsylvania
2 reviews
0 helpful votes
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But the conversations worked - the six cushion covers were exception in fit and quality. Also prices lower than any local vendor.

Date of experience: May 25, 2021

Good service
April 27, 2021
Previous review

Good service

Date of experience: April 27, 2021
Florida
1 review
0 helpful votes
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Heavy Duty
May 25, 2021

Materials for my covers seem very durable. Time will tell.

Date of experience: May 25, 2021
Connecticut
1 review
0 helpful votes
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Great products, easy ordering
May 25, 2021

You have a great product and the quality has been excellent. The website is great and easy to use and navigate. My only complaint, I'm disappointed in the delivery estimates. Twice I have paid extra for delivery on a certain date and both times the delivery was pushed out. I will definitely use your services again.

Date of experience: May 25, 2021
Wisconsin
1 review
0 helpful votes
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Hello and I was supposed to receive the order on 5/19 and then it w as to be delivered 5/24 and it is still not here.

Date of experience: May 25, 2021
Minnesota
1 review
0 helpful votes
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Very nice experience. So glad we found your website.
We saved a "TON" of money buying replacement covers. To have purchased new cushions would have cost so much more. Thank you.

Date of experience: May 25, 2021
South Carolina
1 review
0 helpful votes
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First, please know that even though this is a US company address, the production is done in India, and all of the communication is with CSRs in India. My bad, I did not research this enough. The product took 34 days from order to delivery. The delivery date changed 2x in the online portal and I finally had to get a person on the phone in India to get an update. It fits the mattress but is not that well made and don't know if it will hold up. I discovered 3 weeks into the process a local firm that makes the same product for the same $ (Coversandall offered 20% off, free shipping so regular price was much higher), in less time and has great reviews. Lesson learned, do your homework when ordering custom made products.

Date of experience: May 25, 2021
Minnesota
1 review
0 helpful votes
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Mrs. Jane Dennison
May 25, 2021
Updated review

Love the item of custom fit covers Fits perfectly.

Date of experience: May 25, 2021

Mrs. Jane Dennison
May 19, 2021
Previous review

Love the item of custom fit covers Fits perfectly.

Date of experience: May 19, 2021

Love the item of custom fit covers
April 24, 2021
Previous review

Love the item of custom fit covers

Date of experience: April 24, 2021
Ohio
1 review
0 helpful votes
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SEEMS DURABLE
May 25, 2021

The cover seems like it will hold up, but the draw strings in the corners seem ineffective.

Date of experience: May 25, 2021
Indiana
1 review
0 helpful votes
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DONT USE
June 24, 2021

ORDER MADE ON FIRST OF MAY WITH RECEIPT DATE TO BE MAY 17TH. GOT NOTIFICATION THAT IS WAS BEING SHIPPED FROM INDIA ON THE 17TH. WE NOW CANNOT USE IT AND THEY ARE HEDGING ON GIVING OUR MONEY BACK.

Date of experience: May 25, 2021
Indiana
1 review
0 helpful votes
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Great experience
May 25, 2021

Was hesitant to order a custom cover online but the price was so reasonable I decided to try it. It was made perfectly to the measurements I provided. The only criticism is the color choices are limited and the light blue is darker than expected but I'm overall very satisfied with my product.

Date of experience: May 25, 2021
Virginia
1 review
0 helpful votes
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Lost in Space
June 24, 2021

I acknowledge the fact that our planet is in dire straits. Giving this fact I further acknowledge that most companies are struggling to find workers. And I will assume that this company is caught up in a strange situation called 'a labor shortage'. So with the above assumptions and facts taken into consideration I think the company did their best to keep me informed about my order. The product appears to be as advertised. I will give it a few months to see how it performs under the Summer sun. And come Fall I may make a follow up order. Thank you for asking my opinion. Stay safe.

Date of experience: May 25, 2021
Ohio
1 review
0 helpful votes
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Non Review
June 24, 2021

I would review this product but it hasn't arrived. After receiving an email that it would come by noon yesterday and that I had to sign for the delivery, I went online to give instructions and permission to leave the package at my door as I had an appointment. The carrier would not allow this. I was only able to divert it somewhere else for pickup at another time. So I canceled my 10:00 am appointment to stay home to sign for the package which never arrived. Now I'm asked for a review. So I would say, Covers and All should reevaluate their demand for a signature at the door without exceptions. Secondly, I expected ordering a custom sized product to take a bit longer, but I did not realize it was being manufactured on the other side of the world and would take that much longer to arrive in the United States. Make that clear to buyers. As for the product itself, I do hope when/if it arrives, it's wonderful because I'm not thrilled so far.

Date of experience: May 25, 2021
New York
1 review
0 helpful votes
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Delivery
June 24, 2021

Delivery of took too long, but the actual product is great.

Date of experience: May 25, 2021
Indiana
1 review
0 helpful votes
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Ordering was easy, instruction on measurements easy to follow with the ability to put in photos and special instructions. Cover fits like a glove and vey satisfied. Only issue was the delivery date was never updated. My cover was manufactured in India and took a while to get to be shipped. I am satisfied with the end product and would buy from here if I ever need other covers.

Date of experience: May 25, 2021