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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Horrible
June 28, 2021

Needed my order by a VERY SPECIFIC DATE. Paid extra to have it arrive even sooner. Did not arrive until the following week. My own fault for going with such a $#*!ty company for an important event.

Date of experience: May 28, 2021
New Mexico
2 reviews
0 helpful votes
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The covers were a birthday present and were ordered in time to get here by APRIL 7. They were delivered just this week. Way Over a month late. Totally unacceptable. If you blame it on the plandemic, your leadership has no imagination. How you are still in business is beyond me.
Also, I added one cover to the order which incurred another charge. It was nearly impossible to get it paid to you because of your inflexibility. Because of all the issues involved with getting the charge paid I asked you to cancel and refund my money. I asked for my refund and cancellation TWICE. I should not have these stupid covers. You ignore your customers. You treated me fraudulently and I know you won't let me return them.
I never received good communication with you. Your customer service process is seriously broken. The birthday present never got there. I hate your company. I wish I never gave you my business. I'll tell anyone who can hear.

Date of experience: May 28, 2021
Georgia
1 review
0 helpful votes
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Nice product
May 28, 2021

We had a deadline we needed to make and they made it happen! Nice product and fast shipping.

Date of experience: May 28, 2021
Massachusetts
1 review
0 helpful votes
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Great quality
May 28, 2021

Highly recommend this site for outdoor slip covers. High quality fabric zipper and construction

Date of experience: May 28, 2021
District of Columbia
2 reviews
0 helpful votes
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GREAT COVERS
May 28, 2021
Updated review

Ordering was easy following the instruction to measure. We ordered the covers with the zipper option because it was mentioned in one of the reviews. The covers are very good quality, thick and sturdy and also good looking in the light grey.

Date of experience: May 28, 2021

Great shopping
May 9, 2021
Previous review

Great shopping

Date of experience: May 9, 2021
California
1 review
0 helpful votes
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Had what I needed. A bit hard to get the right fit.
May 28, 2021
Updated review

Found what I was looking for and easy to get the custom cover made for my tubular skylight.

However the shape of the cover didn't fit as well as I expected. It wasn't as deep as the dome I had. It was more of a wide fit.

Date of experience: May 28, 2021

Found what I was looking for and easy to get the custom...
April 27, 2021
Previous review

Found what I was looking for and easy to get the custom cover made for my tubular skylight.

Date of experience: April 26, 2021
California
1 review
0 helpful votes
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Perfect Covered Chairs
May 28, 2021

Just measure, submit numbers and voila - covers that fit perfectly. All completed so expediently and professionally.

Date of experience: May 28, 2021
Pennsylvania
1 review
0 helpful votes
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Called 3 times, sent pics through email and chat. Still haven't heard from them. They sewed all the chair ties to the fronts of the covers. I can not believe they would make such a ridiculous mistake since all they do is produce cushion covers.

Date of experience: May 28, 2021
New York
1 review
0 helpful votes
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Terrible Service. Incorrect order
June 27, 2021

Took over a month to get my cover and when it finally came it was completely wrong! Had an opening in the side instead of the bottom. I would have to pickup my fire pit to slide it in! Not what i ordered!

Date of experience: May 28, 2021
Texas
1 review
0 helpful votes
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Excellent Processes
May 28, 2021

Online custom ordering process very simple to use and communicate custom order.

Date of experience: May 28, 2021
Nebraska
1 review
0 helpful votes
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Nice heavy cover
May 28, 2021

Purchased this for my fire table. It fits perfectly and was easy to manage. The material feels like quality thickness.

Date of experience: May 28, 2021
New Jersey
1 review
0 helpful votes
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A bit big
June 27, 2021

I really had a good experience with my two previous custom covers but this one for my grill its like its about 6 inches too big in every dimension.

Date of experience: May 28, 2021
California
3 reviews
0 helpful votes
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Worth the price
May 28, 2021

Covers and all is a great resource for outdoor coverings for all types of items(firepits, swings, furniture etc.). They work with you to ensure a quality product and that it fits perfectly upon arrival. Their ability to manufacture a custom/non-standard covering was the defining point that led to us choosing them for our needs

Date of experience: May 28, 2021
California
2 reviews
0 helpful votes
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Very Happy
May 28, 2021
Updated review

Very happy with the product. Was hesitant at first ordering online but very happy with product.

Date of experience: May 28, 2021

Just hope the rest of the process goes this well!
April 30, 2021
Previous review

Just hope the rest of the process goes this well!
Thanks

Date of experience: April 30, 2021
Massachusetts
1 review
0 helpful votes
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Wrong color
June 27, 2021
Updated review

Thank you easy to order... but my reorder for 2 additional covers came in the wrong color and type

Date of experience: May 28, 2021

Thank you easy to order
May 4, 2021
Previous review

Thank you easy to order

Date of experience: May 3, 2021
Tennessee
1 review
0 helpful votes
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Did Not Receive What was Designed
June 27, 2021
Updated review

I went through extensive design and pictures requested by Covers and All. I was sent a design that I approved, and was sent a standard non fitting product that I could have ordered from Amazon and had in 2 days. Not satisfied at all!

Date of experience: May 28, 2021

Looks like a nicd product
May 2, 2021
Previous review

Looks like a nicd product

Date of experience: May 2, 2021
Colorado
1 review
0 helpful votes
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Covers
June 27, 2021

These don't fit at all. I measured 4 times before ordering and they are huge a f look terrible. Will never order from this place again. Now I have a bunch of covers I can do nothing with

Date of experience: May 28, 2021
Tennessee
1 review
0 helpful votes
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VERY misleading! Company may have a "front" address in Lawrencevill, GA but there is nothing about them that is from Georgia... received emails twice changing the expected delivery date. My order was supposed to finally be delivered today and the damn package is in Dubai! Shipped from India. It's not even expected to be delivered until next week now! LIES. What a joke. Terrible way to do business. THIS HAS BEEN A CRAP SHOOT.

Date of experience: May 28, 2021
Colorado
1 review
0 helpful votes
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Just what we ordered!
May 28, 2021

We needed a small tarp of an exact size to cover a lean-to. Our custom order was just perfect!

Date of experience: May 28, 2021
Oregon
1 review
0 helpful votes
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I ordered square covers
June 27, 2021

I ordered square covers and input a measure for a square cover. (Only 1, it's a square.) something happened and I got a rectangle. They maintain it's my error. Even though I ordered a square cover. My fault for choosing an internet site I didn't know…

Date of experience: May 28, 2021