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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
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51,451 reviews

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California
1 review
0 helpful votes
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Great experience!
May 27, 2021

Covers and all was easy to use, great to work with to get my dimensions correct, and super durable! I can't find anyone else on the internet who is as thorough and professional as them!

Date of experience: May 27, 2021
Washington
1 review
0 helpful votes
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ELL
June 26, 2021

Way too long to receive order. Still not received yet. Would not order again

Date of experience: May 27, 2021
Mississippi
1 review
0 helpful votes
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Easy to place order and arrived on time. Customer service representative was very helpful when contacted on delivery date.

Date of experience: May 27, 2021
Oregon
1 review
0 helpful votes
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Happily Covered
May 27, 2021
Updated review

Couldn't find a cover for my older winch and I was able to have one custom made. Couldn't have been any easier, and was more affordable than any other oprions!

Date of experience: May 27, 2021

Couldn't find a cover for my older winch and I was...
April 25, 2021
Previous review

Couldn't find a cover for my older winch and I was able to have one custom made. Couldn't have been any easier, and was more affordable than any other oprions!

Date of experience: April 25, 2021
California
1 review
0 helpful votes
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Glad to find this company!
May 27, 2021
Updated review

Order system went smoothly. I was able to call and talk to a live person who answered my questions before I ordered. Then I was contacted twice to make certain my measurements and the design was perfect. Great service & quality for the price.

Date of experience: May 27, 2021

Order system seemed to go well
April 27, 2021
Previous review

Order system seemed to go well. I also was able to call after hours and talk to a live person who answered a question before I ordered.

Date of experience: April 26, 2021
California
1 review
0 helpful votes
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They did OK
May 27, 2021

I ordered a few outdoor cushion covers to test the product and service before ordering all the covers I needed. I had seen mixed reviews so wanted to be cautious. The web ordering options and size calculators are excellent with options to include pictures of intended application.
The fabric selections are limited and difficult to meaningfully make a choice from one to another. I selected "cushionrite" which may have been a mistake. Unfortunately the cover had a textured plastic feel. They do have another option, "cushionfab" which is supposed to be more fabric-like but intended for semi shaded areas which does not apply for me. On the positive side, it was made very accurately to specifications and appears very well made. Turnaround time was several weeks - I believe these are actually made in India.

Date of experience: May 27, 2021
California
2 reviews
0 helpful votes
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Bbq cover
May 27, 2021

It was great working with them so easy and fits great

Date of experience: May 27, 2021
New York
2 reviews
0 helpful votes
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Still waiting for my products to arrive
June 26, 2021
Updated review

I ordered covers on May 2nd and have still not received them. They were originally due on May 19th, then they were reschedued for delivery by May 26th. Today is May 27th and I still have not received my covers! I was told that I should get them by Friday evening (May 29th). So it has taken almost a month to receive the product. Due to this delay I have to bring my cushions in and out every day because I do not want to leave them exposed overnight. The covers were ordered so that I can leave my cushions out and protected. There should have been better communcations along the way and there should be a clearer understanding of the delivery date. My son ordered from covers as well as we like the product, but their is frustration based on expected deilvery time.

Date of experience: May 27, 2021

Easy website to use and apply all fittings...
May 2, 2021
Previous review

Easy website to use and apply all fittings...

Date of experience: May 2, 2021
Arizona
1 review
0 helpful votes
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Good job.
May 27, 2021
Updated review

Had a large custom Sunsail made, turnaround time was pretty fast thanks.

Date of experience: May 27, 2021

Is it a navigate website good price
April 27, 2021
Previous review

Is it a navigate website good price

Date of experience: April 26, 2021
California
1 review
0 helpful votes
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Return Process Cumbersome
June 26, 2021

The dimensions of the item I ordered are not what I received. When I called to return the item for a product that is the dimensions I wanted, I was given a cumbersome return process. Needing to take pictures with a ruler. For a product that is only $18, the company should not require such an elaborate process. I'm willing to return the product in exchange for one that meets my needs.

Date of experience: May 27, 2021
Arizona
1 review
0 helpful votes
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What a freaking joke
June 26, 2021

Look I understand the pandemic has hurt supply lines and all but when I ordered 3 covers for my skylights at outrageous high cost compared to your competitors and it still takes a month for the products to arrive. If I had known it was going to be made in a country where it was going to take this long to receive I would have build my own covers for a fraction of the cost.

Date of experience: May 27, 2021
Florida
1 review
0 helpful votes
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Delivery timeframe
May 27, 2021
Updated review

My only criticism had to do with the timeframe within which the cover was delivered. However, I was informed of the delays, which I understood to be related to supply/demand issues as well as delivery delays. I did pay an additional fee for expediting the delivery, and spoke with a representative about expecting to be reimbursed for this.

Date of experience: May 27, 2021

Easy to implement
May 7, 2021
Previous review

Easy to implement

Date of experience: May 7, 2021
Minnesota
1 review
0 helpful votes
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Still waiting
June 26, 2021

Ordered my cover in April and I still have not received it

Date of experience: May 27, 2021
Illinois
1 review
0 helpful votes
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YOU'VE GOT IT COVERED!
May 27, 2021
Updated review

Because of Covers & All, our OONI KARU pizza oven and cart are now protected on our deck. The cover is custom-made and even monogrammed! We chose a color to match the spa tub and we are thrilled by its quality. This company's customer service is excellent and they stay in touch to make sure your custom design is spot on. Highly recommended!

Date of experience: May 27, 2021

Helpful employee helped me with my order
April 28, 2021
Previous review

Helpful employee helped me with my order.

Date of experience: April 28, 2021
Texas
1 review
0 helpful votes
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TV cover
May 27, 2021

I did not even have my new TV in hand, I used online measurements/dimensions. The cover came timely and fit perfectly. I love it. And I love the design. Thank you.

Date of experience: May 27, 2021
California
1 review
0 helpful votes
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Terrible, Site did not provide the ability to specify thickness of the cushion.
Order too a long time to complete.
Quality of packaging was trashbags and saran wrap.
Open Seam on one cushion.
Covers are way too large. -

Date of experience: May 27, 2021
Indiana
1 review
0 helpful votes
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Great quality and fit
May 27, 2021

I am shocked at how good of quality and fit the cover is for my new sectional. Taking the measurements and uploading a photo was so easy. I'm so pleased with the purchase

Date of experience: May 27, 2021
Nevada
1 review
0 helpful votes
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Long Wait
June 26, 2021

It took a long time to get here. I didn't know it would take that long

Date of experience: May 27, 2021
Germany
1 review
0 helpful votes
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Great Pool Table Cover
May 27, 2021

We were able to measure our table, order size and color and it was sent to is in a reasonable amount of time.

Date of experience: May 27, 2021
Minnesota
1 review
0 helpful votes
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I was worried
May 27, 2021

I ordered a special size. It took some time to get here, but I wasn't in a hurry. The covering was for a bed cushion in my motorhome. It fit great, and looks good in the camper.

Date of experience: May 27, 2021