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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,070
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Coverall covers for outdoor furniture
June 8, 2021
Updated review

Delivery arrived in excellent condition time frame was not bad. I did measure as requested as it stated they add an inch or two but I still feel they were a bit tight so I wish I had a bit more room on the order next time I will increase my size by an inch or two. Only reason for a 4 star product is great

Date of experience: June 8, 2021

So far so good can't wait to get them past order was...
August 23, 2020
Previous review

So far so good can't wait to get them past order was great

Date of experience: August 23, 2020
Pennsylvania
1 review
0 helpful votes
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Wrong color
July 8, 2021

I need to return my cover which obviously not navy blue. I was informed to follow a feedback link to get that done but there has been no response to it. Very convoluted!

Date of experience: June 8, 2021
Maryland
1 review
0 helpful votes
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Custom Fit for Outdoor sofa
June 8, 2021

I'm very happy with the custom cover I ordered. The website is easy to use and the customer service is very responsive. The cover is excellent quality and an exact fit. Also the shipping was extremely fast. I would buy from this company again.

Date of experience: June 8, 2021
Pennsylvania
2 reviews
0 helpful votes
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Best covers ever
June 8, 2021

Perfect fit every time - and these covers look and hold up better than any store bought covers I have ever purchased.

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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Don't waste your money
July 8, 2021

Terrible customer service, unethical business, and shotty product. I ordered and paid for expedited service and got an email saying there was a delay. I emailed saying to contact me, no response. I tried to cancel the order, no response. Tried calling, emailing, everything I could no response. AFTER they shipped my order out they respond to all my emails saying sorry and that they already shipped. Got the products and they're garbage, COMPLETE waste of money. Go elsewhere and save the headaches and money. Complete rip off and terrible service. Seriously run away from Covers & All, don't look back, find anywhere else to fill your needs.

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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Good
June 8, 2021
Updated review

Very hard to get to talk to someone- tried to chat, but took too long to get answer

Date of experience: June 8, 2021

Very hard to get to talk to someone
May 13, 2021
Previous review

Very hard to get to talk to someone- tried to chat, but took too long to get answer

Date of experience: May 13, 2021
Illinois
1 review
0 helpful votes
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New life for my old sofa
June 8, 2021

My dogs had scratched a hole in the pad. This cover fit perfectly and has held up to their nails.

Date of experience: June 8, 2021
District of Columbia
1 review
0 helpful votes
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Great product
June 8, 2021

Very satisfied with both the ordering process and product.

Date of experience: June 8, 2021
Pennsylvania
1 review
0 helpful votes
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Custom Bar/Chair cover
June 8, 2021
Updated review

The ordering process was quick and simple and the finished product was perfect! The cover is high quality and fits perfectly to the measurements I provided... I am very satisfied with this product!

Date of experience: June 7, 2021

Custom Bar/Chair cover
May 10, 2021
Previous review

The ordering process was quick and simple and the finished product was perfect! The cover is high quality and fits perfectly to the measurements I provided... I am very satisfied with this product!

Date of experience: May 10, 2021

The ordering process was quick and simple
April 18, 2021
Previous review

The ordering process was quick and simple.

Date of experience: April 18, 2021
California
1 review
0 helpful votes
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This is my second time ordering from Covers and All. Both times (several years apart) the covers were excellent and fit well. The pricing is great for custom covers, and they were easy to deal with for dimensions, etc.

Date of experience: June 7, 2021
California
1 review
0 helpful votes
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Well made.
June 8, 2021

I am very happy the way the stitching done and the measurement was done correctly. The only
Thing I was not impressed was the material. The fabric is water prove and therefore a little stiff.
Lets hope it last me next 5 years.

Date of experience: June 7, 2021
California
1 review
0 helpful votes
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Nasty dirty mask in my package
July 8, 2021
Updated review

I received my package with 2 dirt mask inside my order
I trashed my order in fear of Covid-19 germ
I took photos

Date of experience: June 7, 2021

Nasty dirty mask in my package
July 7, 2021
Previous review

I received my package with 2 dirt mask inside my order
I trashed my order in fear of Covid-19 germ
I took photos

Date of experience: June 7, 2021
Ohio
1 review
1 helpful vote
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Simplicity Zero Turn Cover
July 8, 2021

The cover order phase for my Simplicity ZT mower went well. They sent several Emails asking for more details and dimensions of mower. I sent at least 15 pictures to clarify. Production took 2 months due to "quality concerns". Upon delivery, I was eager to finally cover my mower (It had been sitting in rain for 2 months). Cover turned out to be WAY too big height wise. It is at least 18" too tall for mower. Oh well, something is better than nothing.

Date of experience: June 7, 2021
North Carolina
1 review
0 helpful votes
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Easy and affordable
June 7, 2021

Found the company on line and the calibre of the product was excellent for the cost. Sunbrella fabric and cushions made to specification, no mistakes.

Date of experience: June 7, 2021
Utah
1 review
0 helpful votes
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Wrong kind of fabric
July 8, 2021

I was looking for fabric to go with my patio chairs, I was expecting fabric cushion covers like the chair cushions I have already. They ended up being waterproof covers and are not very comfortable to sit on, they get hot and uncomfortable.

Date of experience: June 7, 2021
Illinois
1 review
0 helpful votes
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Wrong size
July 8, 2021

Ordered two side table cover and one coffee table. Doesn't fit any one.

Date of experience: June 7, 2021
Ohio
1 review
0 helpful votes
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Close, but no cigar.
June 7, 2021

My new firepit cover appears to be made of high quality materials however I am somewhat disappointed in how it fits. Your website stated that you added two inches to all of the measurements provided by the customer. However, my cover fits very snugly and I am afraid it will rip when being taken on and off periodically because of it's tightness.

I was also somewhat disappointed to the tracking information provided when the cover was shipped. Instead of proviiding a direct link to the tracking number of FedEx you only provided a tracking number that had to be cut and pasted onto FedEx's website. Additionally, when I did that they (FedEx) could not recognize the tracking number.

Overall, a quality product but a little work needed on customer service.

Date of experience: June 7, 2021
California
1 review
0 helpful votes
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Curved cushions = no problem
June 7, 2021

Great experience! It took a while but after sending pictures and a lot of measurements, they did a great job.

Very happy. I would order again and may do so for our table and barbecue.

Date of experience: June 7, 2021
New York
1 review
0 helpful votes
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Great product quality
June 7, 2021

The material used is really good quality. Product produced following the exact instructions and measurements

Date of experience: June 7, 2021
Georgia
1 review
0 helpful votes
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Can't use my product.
July 7, 2021

I ordered custom covers for chair cushions. I was satisfied with communication before shipment. Gave my measurements. Bottom cushion is fine but back cushions were made half inch too mall and for a flat cushion. Most cushions have some filling. So I can't use the back. I did call and really got no help with customer service. Decided it's not worth the argument. I wish I had taken my cushions into local shop to have done.

Date of experience: June 7, 2021