Covers & All USAReviews 26,074

Hello Curtis. We are sorry to note your disappointment.

However, as explained by our support team, you have placed the order for a CUSTOM TV COVER in the size 10 x 10 x 2 inches. These measurements are listed on your order confirmation email which is sent as soon as you place your order. Had we been contacted immediately after receiving the order confirmation email, we could have gladly changed the size per your requirements.

As mentioned in our Terms of Use, we are unable to accept returns in the absence of any error from our side. The product is custom cut to the size you order and we have no use for it. We certainly empathize with your situation; regrettably, we are unable to assist you as the cover has been fabricated as ordered.

Hello Theresa. We are sorry to learn that you experienced issues while completing your order. Besides providing high quality products, we also want to ensure an easy and intuitive ordering process.

We are not seeing any recorded downtime around the time your order was placed. The problem you faced may have been a temporary issue. We are an eCommerce company and our website performance (including page load times) is very closely monitored. In such instances, the reason could be one of any number of things. Typically, using a different browser or clearing your browser's cache & cookies resolves the problem. Rebooting the device also helps if it has not been restarted in a while.

Thank you for your perseverance despite the issues. We appreciate the opportunity to work with you and trust that you are satisfied with your purchase.

Hello Barry. Thank you for being a returning Coversandall customer. We are sorry to learn that you are not as satisfied with your recent experience as you were with your past orders.

Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.

With product complaints, investigation may be required across multiple teams which takes time, hence we are unable to resolve such issues over a phone or chat conversation. Our intent is not to make it difficult or inconvenient for you, and we apologize if that is the impression we projected. We're happy to call you once the investigation is complete.

Customer Satisfaction is certainly very important to us. We passionately handcraft hundreds of covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake and we are firmly committed to making it right when given the opportunity and once the error is established.

We understand you would expect to simply return the product as it doesn't fit, however as mentioned in our FAQs and Terms of Use, this is only possible if we have made an error in fabricating the cover. We do not stock any covers; each order is custom made according to the ordered dimensions and is hence of no practical use even if returned.

To validate that we have erred, pictures (or in some cases a video) clearly demonstrating the incorrect measurements are necessary. Considering the amount of work and material that go into making each cover, we feel it is fair that a replacement only be issued if there has been a production error.

With regard to the measurements, we understand that measuring the product may seem daunting at first. To aid you, a detailed 'How to Measure' guide is provided next to the measurement fields on each product page. Additionally, we did share a drawing showing the dimensions of the cover, which was approved.

Again, we are deeply sorry that you feel let down with this order. Having found no error from our side in fabricating the cover, our Quality team has offered a 20% discount in case you wish to reorder this cover with the correct measurements. We are happy to extend this discount to 30% to demonstrate our keen willingness to help you to the best of our ability while still preserving our primary business interests. Alternatively, since the cover does fit (it is larger rather than smaller) we can offer 30% of the product cost as instore credit for a future purchase. Could you please write back to us at [email protected] if either of these resolutions seems fair to you?

Hello Kathryn. Thank you for taking the time to review your recent Coversandall purchase.

We passionately handcraft hundreds of custom covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.

Your order confirmation email lists the measurements you provided for your chair cover. Kindly compare the ordered size with the cover you have received. If you find any discrepancies, please take a picture of the cover showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.