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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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New York
1 review
0 helpful votes
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Quality product, reasonable prices
June 25, 2021
Updated review

I was very happy to find a reasonably-priced source for custom replacement outdoor cushion covers, and I was very pleased with the product when received. Everything was perfectly matched to the dimensions I had provided, and is even better quality than the original covers. The only minor disappointment was the shipping--we'd been advised a delivery date of about two weeks after the order was placed, but the actual delivery was about a week later than that. Overall quite happy with the experience, and would recommend to others.

Date of experience: June 25, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Margaret. Thank you for taking the time to review your recent Coversandall purchase. We are glad we were able to offer what you were looking for and that the covers met your expectations.

We make every attempt possible to meet the scheduled delivery date. Regrettably, due to unexpected production issues your order was shipped 4 days late and further delayed in transit. We understand how this can be disappointing and apologize for the delay.

Thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.


I'm happy to find a reasonably-priced source for custom...
May 12, 2021
Previous review

I'm happy to find a reasonably-priced source for custom replacement outdoor cushion covers, although I have to admit I do have concerns based on some reviews I've seen. Hoping to be one of the 5-star success stories!

Date of experience: May 12, 2021
Pennsylvania
1 review
0 helpful votes
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Surpassed expectations!
June 25, 2021

I was replacing a cover from another company because rain was penetrating the old cover and the cushions were getting soaked. I looked for a different cover company and found Covers and All.

Date of experience: June 25, 2021
California
1 review
0 helpful votes
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Hot tub cover
June 25, 2021
Updated review

ORDERING WAS EASY, The cover is performing well, I'm interested in seeing how the durability will hold up, previously covers from other manufacturers have only lasted about a year before they start to deteriorate.

Date of experience: June 25, 2021

ORDERING WAS EASY, WAITING TO SEE THE QUALITY OF THE...
June 4, 2021
Previous review

ORDERING WAS EASY, WAITING TO SEE THE QUALITY OF THE COVER

Date of experience: June 3, 2021
Michigan
1 review
0 helpful votes
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Rerview
June 25, 2021
Updated review

First I thought the web site was understandable. Just enough information and not to much. After I sent in my order they checked to make sure. The things came and they fit just the way I wanted. They done blow off and are easy to remove. I am not a big recommender I but i do recommend this company.

Date of experience: June 25, 2021

The product is well laid out and easy to use
June 8, 2021
Previous review

The product is well laid out and easy to use. The chat doesn't work well and could not understand the telephone person

Date of experience: June 8, 2021
Ohio
1 review
0 helpful votes
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Attention to detail
June 25, 2021

I ordered a custom cover for a semi-circle outdoor couch. After I submitted my measurements online, the company contacted me to confirm because the measurements weren't adding up in their program. We figure out why and after several communication exchanges we dialed in exactly what was needed. The cover fits perfectly and the material and construction are high quality. With the amount of money I was spending I was nervous I would be stuck with something but their attention to detail in making sure the measurements were correct gave me confidence in what I was going to receive.

Date of experience: June 25, 2021
Michigan
1 review
0 helpful votes
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Amazing product!
June 25, 2021

The covers we ordered fit perfectly and the attention to detail and overall quality exceeded our expectations. Wonderful product, easy to navigate measuring and ordering, and these look like they should last for many years.

Date of experience: June 25, 2021
California
1 review
0 helpful votes
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I was pleasantly surprised
June 25, 2021
Updated review

The product I received was as described, fit well, and arrived earlier than promised.

Date of experience: June 25, 2021

So Far So Good
June 13, 2021
Previous review

So Far So Good

Date of experience: June 12, 2021
California
1 review
0 helpful votes
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Excellent Quality
June 25, 2021

I have ordered several covers. BBQ Grill, ice maker and other things we take camping. They fit perfectly and keep the dust and rain off the appliances. The delivery time is amazing as well.

Date of experience: June 25, 2021
Washington
1 review
0 helpful votes
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Wow!
June 25, 2021
Updated review

We ordered a U shaped patio set, but did not set it up in U pattern so it would fit our screened in porch a tad better. This made us puzzled as to how to order a "regular" cover, so when we found Covers and All, we were excited to have the option to have one made to custom fit. And WOW did this company exceed our expectations! We followed their easy instructions and put in all the measurements, and they then sent us an architectural diagram of our patio cover and asked for a couple more specifications, which we happily gave. As our furniture is going to sit outside all four seasons, we ordered the "Tuff" and IT IS SO AMAZING. I feel 100% confident AND comfortable to let my new patio set sit outside with this cover on in rain and snow and whatever else Michigan throws at us this year! Would absolutely recommend this if you're considering ordering and be sure to get the elastic at the bottom for a snug fit. What an awesome experience! Thank you guys! We were so happy I came right back and ordered a cover for a small table as well!

Date of experience: June 25, 2021

Great customization!
June 14, 2021
Previous review

Great customization!

Date of experience: June 13, 2021
Alabama
1 review
0 helpful votes
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Cover
June 25, 2021

We ordered a custom cover for a special piece of outdoor furniture. Fits great and is heavy duty!

Date of experience: June 25, 2021
Ohio
1 review
0 helpful votes
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Disgust gone!
June 25, 2021

I had sun damaged & sad looking outdoor cushions. I've exhausted all options for replacement for too long and then I found this site. The best decision I made! The site was easy to use, the quality is good, and the shipping took less than 2 weeks. Very satisfied! My patio set looks better than it ever did!

Date of experience: June 25, 2021
South Carolina
1 review
0 helpful votes
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Great product
June 25, 2021

We ordered the cover for our round fire pit. It is perfect. We upgraded to the zipper which makes it so easy to take on and off. We selected gray to blend with our outdoor area. Perfect soft color.

Love it!

Date of experience: June 25, 2021
Georgia
1 review
0 helpful votes
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It fits and looks nice.
June 25, 2021
Updated review

After u place your order they ask questions and send you an drawing to confirm they "get it". I really liked this. The covers are actually made in India but air shipped to the US. It was in great shape when it arrived because they wrapped it very thoroughly. The price was just right too. I would strongly recommend them.

Date of experience: June 25, 2021

The ordering process seems straight forward
June 12, 2021
Previous review

The ordering process seems straight forward.

Date of experience: June 12, 2021
Utah
1 review
0 helpful votes
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Skylight cover, great fit!
June 25, 2021
Updated review

It was easy to order and there was some good instructions on how to order. The cover came 7 days earlier than expected and was easy to install.

Date of experience: June 25, 2021

It has been two days trying to get reChaptia to let...
June 6, 2021
Previous review

It has been two days trying to get reChaptia to let me finish my order! I have called and not had any luck. I have tried to chat and not much success with that! I finally did another whole new order and it processed.

Date of experience: June 6, 2021
Illinois
1 review
0 helpful votes
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Expectations
June 25, 2021

The quality of the material is excellent. Due to "custom" orders, they fit well. My expectation that my products will last much longer are still pending since I've just ordered one for my raised container bed last fall and a cover for my outdoor patio bed a few weeks ago.

Date of experience: June 25, 2021
New Hampshire
2 reviews
0 helpful votes
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Loved the custom cover. Made well and fix like a dream. Will use this company again :) highly recommend

Date of experience: June 25, 2021
Georgia
1 review
0 helpful votes
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Plan to buy more items very soon.
June 25, 2021
Updated review

Quick and easy. Fit perfectly. Excellent quality. Fast shipping.

Date of experience: June 24, 2021

Quick and easy
June 14, 2021
Previous review

Quick and easy

Date of experience: June 14, 2021
Massachusetts
1 review
0 helpful votes
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Not an ordinary cover
June 24, 2021

I ordered a cover for a custom made bar with back splash and bottle well. I provided all the dimensions and I received a cover that fit perfectly. It was well constructed and the material should stand up well in the outdoors. The entire process was seamless. I had an excellent experience and will use them again for a custom cover.

Date of experience: June 24, 2021
Canada
1 review
0 helpful votes
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BBQ COVER
June 24, 2021

Overall, pretty good although I didn't realize I was dealing with. Com instead of. Ca (I am Canadian) and that the quote was in US dollars.

Date of experience: June 24, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Nick. Thank you for taking the time to review your recent Coversandall purchase. We are glad that our service met your expectations.

Unfortunately, during the chat conversation when you requested a quote, there was no indication that you are from Canada. Hence, the links we sent you belonged to our USA website, on which the currency is USD.

Kindly note for future reference that you can switch to your home site by clicking on the country flag in the top right corner. The URL for our Canada website is www.coversandall.ca and the currency is CAD.

Our support team is available 24x7 via our phone and chat helplines for any questions you may have before or after placing your order. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.

Georgia
2 reviews
0 helpful votes
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Ordered on 6/24/21 and the next morning I was informed delivery would be 7/23/21. This is way beyond when I needed the product for a travel trailer. I called at 7 am on 6/25 to cancel and was told by their "customer service" IN INDIA, that it was already in production and could not be canceled. Are you kidding me? In less than 10 hours, someone ripped the order off the printer and sprinted to the production line and was working on my order? AND now it is going to take a month to get it to me. They are in Georgia, I live in Georgia, and yet AFTER I place the order, I am informed it is coming from INDIA with a month lead time. Ridiculous.

Date of experience: June 24, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Patrick. We regret having to take exception to this post.

We are a global business headquartered in Georgia with customers all over the world. The location of our current production unit (India) is mentioned in our FAQs and Terms of Use. It is also promptly disclosed when inquired.

We offer several turnaround options - Standard Ground, Express, and Priority. The delivery date and cost for each method are displayed during checkout so you can make an informed choice. The selected method and delivery date are also mentioned on your order confirmation email.

Your order was placed at 2pm on 24 June with Standard Ground shipping for delivery by 23 July. We understand you may have viewed your order confirmation email the next morning; however, it was sent within seconds of the order being placed.

Regardless of the shipping method chosen, we aim to dispatch every order as quickly we can. We are happy to cancel and refund any item on your order as long as it has not moved into production. All our covers are handmade and go through various stages in production. Thus, while to you the order may appear to remain "In Production" for several days, in fact the pieces may have been cut to size already. Regrettably, when you contacted us the next day, your order had been 'cut' which is why we were forced to turn down your request to cancel. The associate also explained this to you over the call.

Despite there being no error from our side:
1. We upgraded your order to Priority at no extra charge; it would be produced ahead of other orders with regular turnaround
2. Although even with Priority the delivery date on your order is 19 July, we promised to dispatch your order by Monday, 28 June
3. Sensing your urgency, we produced it within 24 hours and dispatched it on 25 June itself

We are sorry that you do not find this to be reasonable assistance.