Covers & All USAReviews 26,115

Hello Reginald. We are sorry to note your disappointment.

We offer several turnaround options - Standard Ground, Express, and Priority. The delivery date and cost for each method are displayed during checkout so you can make an informed choice. The selected method and delivery date are also mentioned on your order confirmation email, which is sent immediately when an order is successfully placed.

Your order was placed on 8 June with Standard Ground shipping for delivery by 23 June. This date was displayed to you before you clicked on PLACE ORDER.

Regardless of the shipping method chosen, we aim to dispatch every order as quickly we can. We are happy to cancel and refund any item on your order as long as it has not moved into production. Regrettably, when you contacted us on 10 June, your order was already in production and was almost completed, which is why we were forced to turn down your request to cancel. Each associate that you communicated with very clearly stated that the order was already in production and could not be canceled. We also take note of your chat conversation in which you stated "I was not asking you I was informing you. When it arrives I will send it back no worries. I was trying to make the process easier."

The order was put on hold upon your insistence; the hold was removed on 15 June after your phone conversation in which you said "sure send it out but I will send it back". It was then dispatched on 16 June and per the FedEx tracking page delivered and signed for on 23 June. Had we not lost a week due to the hold, you would have recived your order at least a week earlier than promised.

With regard to the cover, we passionately handcraft hundreds of products each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake; we are firmly committed to making it right when given the opportunity and once the error is established. Having said that, it seems highly unlikely that we would make such a significant error in the size. Kindly compare the measurements you provided (listed on your order confirmation email) with the size of the cover.

When you called us to report this issue, our associate guided you to write to us at [email protected] with pictures showing the incorrect measurement. We have checked the call recording; though the conversation seems to be lucid we apologize if you found it difficult to understand. However, we note that you are aware we also offer chat support and you could have just as easily communicated with us via chat or requested a call back by a supervisor.

Interestingly, while your complaint is about the size of the cover, we see that you also raised a dispute on this transaction on 18 June with Amazon Pay.

However, we reiterate that we are keen to resolve this to your satisfaction, especially if we have made an error in fabricating the cover. Please write to us at the email address mentioned above with the requested pictures of the cover as well as the taffeta label.

Hello Robert. We are very sorry to learn that your custom cart cover does not fit as expected.

Each cover is handcrafted by meticulously following the measurements and instructions you provide. You can view the final agreed dimensions by signing in to your Coversandall account. Kindly compare the agreed size with the cover you have received. If you find a discrepancy, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.

Note that as mentioned on the product page, "We add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out."

Hello Alex. We are sorry to note that your recent experience with us has left you disappointed.

We offer custom handmade covers in almost any shape and size, including those for popular brands and models. However, even specific models may show variation by the manufacturer from time to time. Hence, each order still needs to be placed with the exact measurements of the equipment you wish to cover. With physical access to the equipment, you are the best person to provide accurate measurements.

Per our records, we sent the first drawing asking for the mid-height, and then the second drawing according to the mid-height and new back height you provided. There was no third interaction.

Please accept our sincere apologies for missing your last question which was about leeway. As mentioned on the product page, "We add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out." However, we understand this should have been communicated before the order was produced. Appropriate feedback will certainly be shared with the operator.

We regularly run several promotions offering attractive deals. These offers are defined by our management team in order to achieve a set of marketing objectives. Understandably, there needs to be a cut off for honoring any discount. For our offers, the cut off is the day the order is placed. Your order was delivered on 21 June and the discount was requested on 22 June.

If you have additional comments or questions, please feel welcome to write to us at [email protected].

Hello Margaret. Thank you for taking the time to review your recent Coversandall purchase. We are glad we were able to offer what you were looking for and that the covers met your expectations.

We make every attempt possible to meet the scheduled delivery date. Regrettably, due to unexpected production issues your order was shipped 4 days late and further delayed in transit. We understand how this can be disappointing and apologize for the delay.

Thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.