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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,094
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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California
1 review
0 helpful votes
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Treadmill Cover
July 9, 2021
Updated review

Very easy website to navigate and good product choices

Date of experience: July 9, 2021

Very easy website to navigate
June 24, 2021
Previous review

Very easy website to navigate

Date of experience: June 24, 2021
Wisconsin
1 review
0 helpful votes
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Lounge Chair Covers
July 9, 2021
Updated review

The process for ordering custom sized lounge chair covers was very easy. I found a lounge chair style that most resembled my chairs and then I recorded the measurements. The custom made covers came very timely. I am very pleased.

Date of experience: July 9, 2021

Great so far
June 27, 2021
Previous review

Great so far

Date of experience: June 26, 2021
Colorado
1 review
0 helpful votes
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Great service
July 9, 2021

Worked with the team to ensure the custom cover made fit exactly to what I had based on the pictures and dimensions provided.

Cover was made and shipped in two weeks.

Fitment is spot on!

Date of experience: July 9, 2021
Puerto Rico
1 review
0 helpful votes
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Fast and great product
July 9, 2021

I order a costume size and came perfectly. Great materials, easy process to order and fast delivery. Recommend

Date of experience: July 9, 2021
Connecticut
1 review
0 helpful votes
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I like the product
July 9, 2021

This is the first time, we order i like it, i just have an issue, the egg chair cover doesn't fit right, the zipper doesn't close, needs to be about 24" wider, to be looser to close,

Date of experience: July 9, 2021
Banner B. Covers & All USA Rep
over a year old

Hello Antonio. Thank you for reviewing your Coversandall experience.

We are sorry to learn that your oval chair cover did not fit as desired. Regrettably, we are unable to offer a replacement unless we have made an error in fabricating the cover.

We passionately handcraft hundreds of custom covers each day by diligently following the measurements provided. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right once the error is established.

Your order confirmation email lists the measurements you provided for the cover. Kindly compare the ordered size with the cover you have received. If you find any discrepancies, please take a picture of the cover showing the incorrect measurement using a tape measure and email us at [email protected]. Our Quality team will gladly look into this and assist you with an appropriate resolution.

Georgia
1 review
0 helpful votes
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Quality Product
July 9, 2021

Shipment arrived a week ahead of schedule. The quality of the outdoor lawn furniture seat covers is so much superior to the covers we originally had. Super happy customer and will be ordering some more to replace the rest of our seat covers!

Date of experience: July 9, 2021
California
1 review
0 helpful votes
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Excellent Quality
July 9, 2021
Updated review

User friendly website, quality materials, quality workmanship, quick turnaround and shipping. Very happy customer here,

Date of experience: July 9, 2021

Fairly friendly website
June 27, 2021
Previous review

Fairly friendly website

Date of experience: June 27, 2021
Massachusetts
1 review
0 helpful votes
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Design Executed Incorrectly
August 8, 2021

The design for the covers I ordered was executed incorrectly and the covers did not fit.

Date of experience: July 9, 2021
Banner B. Covers & All USA Rep
over a year old

Tom, we are sorry to note the inconvenience. Our covers are carefully and passionately handcrafted based on the digital cut files prepared for an order. In this case, the cover was made per the drawing that was approved on June 28,2021. Nevertheless, we appreciate your concern and believe in working towards a resolution. Hence, we have requested our complaints team to respond to your email and have this matter resolved at the earliest.

Colorado
1 review
0 helpful votes
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Multiple contacts with their staff as we developed order

Date of experience: July 9, 2021
Canada
1 review
0 helpful votes
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Tent Bags
July 9, 2021

Everything went very smoothly. Website is easy to navigate.

Date of experience: July 9, 2021
Massachusetts
1 review
0 helpful votes
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Two covers
August 8, 2021

We purchased two covers that had different dimensions. They were delayed because there was a question about the size. This came via email so we did not see it right away. My wife provided a picture and the dimensions again. However, what we received were two identical covers that do not fit the fire pit (two big) or the table (too small). So not very happy.

Date of experience: July 9, 2021
Banner B. Covers & All USA Rep
over a year old

Richard, we are extremely sorry to note the issue. Per the findings of this case, the images and the comments received on June 22,2021, were the same for both line items in the order list. The comments stated then read as - "42” square x 17” tall. See photo". Hence, your order was made per the dimensions confirmed. If the received covers are even larger than that we request you to take a few pictures using a tape measure and have a formal complaint registered with our team at [email protected]
Please ensure you share the taffeta label information for both line items.

Texas
1 review
0 helpful votes
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Nope!
August 8, 2021

I received my order with no insert and no embroidery!

Date of experience: July 9, 2021
Banner B. Covers & All USA Rep
over a year old

Tina, we are sorry to note your disappointment and duly apologize for the inconvenience caused. We can see that you've already submitted an email to our complaints team. Hence, we shall rally forth on your behalf to see this resolved. Regards

New Jersey
1 review
0 helpful votes
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Bar Height Table Cover
July 9, 2021
Updated review

Happy to find a company that can provide a cover that matches my exact specifications needed.The cover fits perfectly all around!

Date of experience: July 9, 2021

Happy to find a company that can provide a cover that...
June 28, 2021
Previous review

Happy to find a company that can provide a cover that matches my exact specifications needed.

Date of experience: June 27, 2021
Florida
1 review
0 helpful votes
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Great product
July 9, 2021

Very easy to order. Covers are heavy duty and they fit perfectly.

Date of experience: July 9, 2021
New Hampshire
1 review
0 helpful votes
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I was having trouble finding the right fit!
Covets & All made it possible!

Date of experience: July 9, 2021
Pennsylvania
2 reviews
0 helpful votes
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Custom fire pit cover
July 9, 2021

Fit perfect as per my measurements!
Package arrived ahead of schedule!

Date of experience: July 9, 2021
New York
1 review
0 helpful votes
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Perfect
July 9, 2021

Excellent service with quick turnaround time.
I'm very happy

Date of experience: July 8, 2021
North Carolina
1 review
0 helpful votes
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We ordered various covers for the consul and seats on our pontoon boat. I happen to be OCD so I sent pictures with superimposed measurements in addition to the four dimensions that they asked for. Turns out that was a good idea, because I ended up going back-and-forth with covers and all until we got all of the dimensions precise. I was very impressed with their attention to detail during that process. We got our covers a couple days ago put them on the seats and they fit perfectly. So the moral of the story? You can get great custom made covers, but plan to invest in getting them the detail they need.

Date of experience: July 8, 2021
Ohio
1 review
0 helpful votes
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Speedy
July 8, 2021

Initially was informed it would be almost 25 days beforw receiving order but low and behold it only took just over a week. Don't know what other people think but thats fast (for custom fit) in my book.

Date of experience: July 8, 2021
New York
1 review
0 helpful votes
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We needed a custom fire-pit cover. The team was super efficient and produced the cover quickly. The materials were excellent, the elastic fit like a glove. Very pleased overall.

Date of experience: July 8, 2021