Covers & All USAReviews 26,115

Carole, while we are disheartened to note your views we would like to emphasize a few words for your reference. Please note that as these are custom manufactured goods cancellations are not possible once an order is submitted to the production flow. Per our records, your order was submitted on June 30,2021, whereas the cancellation request was received on July 4,2021. In this case, the order was already in packed status by the time the cancellation was requested, hence, your ask could not be upheld.
Again, going by our order confirmation email, which is sent to the registered email address of a user at the time of the order, informs a customer that in case any changes are deemed necessary one needs to report the same within 2 hours of placing the order via phone or chat. Beyond that timeline, we would not be able to accommodate changes or requests in the placed order.
Thus, we do not see an error on our part. However, as a purchaser, we do understand that such outcomes do seem unsavoury as there's little or no scope for a bargain in such situations; hence we apologize for that.

Dennis, we are sorry to note the review solicitation request a bit unwelcoming. Please note that per our practices our review team sends out review solicitations after an order is placed to gather user sentiments and satisfaction details related to that purchase experience. Your order was placed on July 1,2021, for delivery by July 28,2021. Per the FedEx tracking details available for this order this shipment was delivered on July 13,2021.
While we are confident of our goods meeting the required standards, we would still like to know your experience first hand. Feel free to write back to us at [email protected]

We are sorry to note your disappointment. At times our review team sends our review solicitations for recently placed orders in an effort to capture the sentiments and satisfaction levels associated with such orders. Per our records, your order was placed on June 30,2021, for scheduled delivery by July 15,2021. This order was processed in accordance with our current routine and shipped via FedEx on July 5,2021. The tracking history of the shipment indicates that your order was delivered a day before, on July 13,2021.
We are confident of our product would have met your expectations. However, if you wish to share something, you may write to us at [email protected]

Hello Victor. Thank you taking the time to review your recent Coversandall purchase.

Please accept our sincere apologies for any difficulties you faced while placing your order. Besides providing high quality products, we also want to ensure an easy and intuitive buying experience.

It is not possible for the measurements to change automatically between the starting and the Cart page. Note that our product pages are dynamic since the price is updated instantly based on the selections you make. If you use the 'Back' button on your browser to navigate to the previous page, it will reload the page and hence reset it to the default values. Instead, you can add the item to your Cart and then click on Edit to make required changes. A summary of the items in your cart appears on every page of the order process.

Nevertheless, we have shared your comments and order details with our technical team so they can look into this and fix if something is wrong.

We review each set of measurements; fortunately the measurements you had enterd seemed disproportionate so we were able to alert you and seek clarification. We also encourage customers to upload reference pictures of the equipment you intend to cover - this ensures the cover is designed keeping your requirements in mind and also increases the possibility of us noticing any discrepancies in the measurements.

We are glad that you like the outcome on your custom bench cover, and we look forward to delighting you again with your next order! Note that our support team is available 24x7 via our phone and chat helplines for any assistance you need before or after placing your order. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.

Christina, we have reviewed the complete details associated with this case. Sadly, there are no culpable errors on our part. Our Cushion Rite fabric is made of solution-dyed polyester, polyester is an artificial fabric made of polyester yarns which is a plastic derivative. The texture and feel of a polyester fabric vary with the treatment, yarn count, weave and the use that it's intended for. Our chat representative had earlier mentioned that the Cushion Rite fabric has a more fabric-like feel when compared to the fabrics employed for our custom covers (i. E the Cover Max or Cover Tuff) which are more heavy-duty, and coated with PVC.
Sadly, this case does not qualify for a refund because these cushion covers were custom made and the claim for refund falls under the category of perceived or assumed quality. Hence, it was denied by our complaints team. However, following much debate, our social team did take an extra step and offered a final proposal of either 40% in a refund or 60% in store credit which was disregarded or denied.
While we appreciate your discretion to submit a complaint with the BBB or seek an additional or alternate resolution we are put on the final decision that has been made.

Eric, we are sorry to note the inconvenience faced with your recent orders. Our Cushion Rite fabrics are supposed to be moderately UV resistant and not fade that easily, so it's a bit surprising to us as well. An internal study is currently underway to identify the gaps in this case. Please note that the replacement orders have been shipped from our unit and the tracking details of each has been shared on our registered email address.