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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I never received my covers. I guess FedEx decided nit to drop them off by the door because I wasn't home. I have no idea what FedEx has done with my covers.
Easy to size and order …………………………………………………………….…….
I am a Repeat customer, excellent product with superb stitching
I enquired on if they could reproduce a Tarpaulin they had already made for me but this time with a double sided zipper. I was told yes and we started the very lengthy process (12 days) of backwards and forwards messaging to decide on the design. Once the size and dimensions had been agreed, I then checked this included double sided zipper, as they only wrote on the quote "add zipper".
I was told they only do one sided zippers. They suggested Velcro. I said I didnt want Velcro, so please cancel the order and refund me my paid money.
7 days later, I message them to ask where's my refund, they tell me it would have been done 24 hours after cancellation and returned to card used to make payment. 9 days later I ask again and told they will look into it and email me back in a couple of hours. 12 days later I am still awaiting that email and my refund!
The products I have had off them in the past, have been top quality but there customer service is absolutely rubbish!
I am absolutely fuming!
I want my refund and will never use them again because of this
Hello Dave. Thank you for being a returning Coversandall customer. We are terribly sorry that your recent experience was not as satisfactory as your previous experiences.
Our records indicate that when we received your request for the double sided zipper, we did convey that we do not provide it, and we suggested an alternate option (velcro). We believe in being as flexible as possible when it comes to fulfilling special requests. Hence, our production team proceeded to procure and test a double sided zipper. Unfortunately, the test was unsuccessful and we were forced to decline your request. We realize the time span that elapsed must have been frustrating. Please accept our sincere apologies both for failing to fulfil your requirement and for the time forfeited.
We also apologize for the delay in processing your refund. All refunds are processed manually by our billing team and may take up to 7 business days to be processed. Your order was canceled on 8 July and the refund was processed on 16 July via transaction ID ny5b6zyq-refund. If you still do not see the funds in your account, kindly contact your bank and quote this transaction ID.
Once again, we deeply regret having disappointed you with this order. We are sorry to see you go; if there is anything we can do to change your mind, please feel welcome to let us know. As always, we are available 24x7 via our phone and chat helplines should you have additional questions. In case you wish to share additional feedback, you can write to us at [email protected].
We are pleased with the covers we received. They fit extremely well. The company was very good about getting our feedback on our design so that the covers would be just right.
شركه جوسيال ممتازه شرعيه ممتازه جداجدا بسيطه ممتازه تعمل لصالح شركات ولصالح السر البسيطه للمواطن البسيط
Seemed to be thorough with regard to communications - for some reason they did not allow me to okay the final measurements and one of them was off by 2". Overall satisfied, but far from perfect.
Hello Will. Thank you for taking the time to review your recent Coversandall purchase.
We try to be meticulous when finalizing the design for each custom cover. Upon receipt of your second note we determined there was no change in the drawing. Since the required measurement clarification was received we moved your order into production to avoid delay.
We realize that another drawing for a final approval, though redundant, could have been sent. We have shared this feedback with the team. Meanwhile, may we also humbly request for future orders that in case you wish to see another drawing you expressly request this?
We appreciate the opportunity to work with you. If you have additional comments, questions or suggestions, please feel welcome to write to us at [email protected].
Cover came faster than expected. Great fit and quality. Very happy with purchase.
Their products are incredibly well-made, and I appreciate the level of care provided to ensure the dimensions are accurate. Great communication and care every step of the way — So grateful for the care and quality you provide.
Appreciate how clear and easy it is to order
Hello Jack. We are very sorry to learn that your custom chaise cover does not fit as desired.
Each cover is handcrafted by meticulously following the measurements and instructions you provide. The measurements entered on the order are listed on your order confirmation email. You can also view the ordered size by signing in to your Coversandall account.
From your last email we understand that the depth of your chaise cover is around 78". Unfortunately, it appears that your order was placed with the pre-filled measurements on the product page - for instance, the ordered depth is 60". Since we offer custom sized covers, the pre-filled measurements are only to act as a guide and to indicate each dimension in the adjoining diagram.
Since each cover is custom made to the size ordered, we are unable to accept returns unless we have erred in fabricating the cover. We certainly empathize with your situation and understand that when ordering online, such unfortunate misunderstanding can occur. Thus, our support team has offered a 20% discount if you wish to reorder the cover in the correct size. We are happy to extend this discount to a maximum of 30%. Could you please write back on the same email conversation to let us know if this seems to be a fair resolution?
A 5 star experience. Will use again when I need a custom cover
Curtains will block the sun on the west side of the pergola in the afternoons.
It was amazing how well all of the covers fit. Simple dimensions and a snapshot and every cover fit like new…. My wife was extremely happy with the results. Can not recommend their service enough….
The first time I ordered for my 2 patio chairs, I ordered the wrong thing so I had wasted $116 and I was really mad at myself. I still had to have the covers that I needed so I started over and this time what I ordered was perfect. They could not have been any better than what I would have bought with a cushion already covered.
I'm very pleased with the fit and quality of the cover. I highly recommend the company.
Custom sized outdoor cushion covers arrived at our off the beaten track location in just 8 days. Fit perfectly. Material provides excellent protection for cushions during sudden rain storms.
I was trying to makeover an outdoor couch I found for cheap but the cushions needed to be replaced. Replacing the covers was the cheapest options and covers and all has very affordable prices. The quality is great!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ray. We are sorry for any delivery issues that you faced.
Per the FedEx tracking site, the first delivery attempt was made on 16 July at 11:41am. Our packages are dispatched with "Indirect signature required"; if you are not available to accept the delivery, our terms with FedEx allow them to release the package at your doorstep as long as they are able to find a secure place to do so. If they cannot determine a suitable location, they will leave a door tag with instructions for rearranging delivery and/or the location you can pick it up from.
We see that your order was delivered on 19 July at 10:34am and trust that you are happy with your custom covers. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helpline.