On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered a shade sale as a surprise for my husbands birthday. It was the finishing touch on the back deck for privacy after installing a hot tub. It was perfect!
I'm glad to have this opportunity to review the cover that you made for our steel cage which has doors on the front. I could not have asked for better cover. It's a perfect fit and it was made exactly as we requested. The cover is made of high-quality material and the workmanship shows their expertise. The stitching is impressive as it is double stitched, straight and accurate. The special lettering that we requested is beautiful just exactly as it looked online. Truly this was a professional group of artisans who take pride in their work and I would highly recommend them. Worth every penny!
The customer service was great and when they were ready to make the cover they sent a computer-generated detail which was perfect and easy to understand.
Easy to order. Arrived timely. Great quality. So much better than the cover that came with the firepit
The size of the cover was perfect. My complaint is the way it was packed for shipping.
The cover arrived wrinkled and smashed together. As I am writing this to you I am in the process of attempting to take the wrinkles out by pressing the cover.
I was so excited to come across your website for replacement covers for patio furniture. I had looked endlessly for replacements, but all were so expensive or wrong size. I got the exact measurements I needed. Not too many color choices, but had what I needed. They fit perfectly and are more waterproof than what I had. They also arrived in a short time. Will be letting friends and family know about Covers and All for their replacement needs!
The site was easy to navigate, easy instructions, great customer support. I received product earlier than expected, and it was packaged very nicely. The cover looks great.
Excellent website, very easy to use- and great customer service on the phone. The covers arrived on time, the sizing was perfect, and the quality and color are first rate.
Excellent website, very easy to use- and great customer service on the phone.
Very good! Company very thorough! They made sure the measurements were correct by confirming with an email.
Good site and good explanations to fill out
I am not totally pleased with the quality of the cover. The vinyl is stiff and the seams are not reinforced as with my previous grill cover.
Hello Carol. Thank you for reviewing your recent Coversandall purchase.
We are sorry to learn that the material used for your custom grill cover did not turn out as expected. Our covers are designed to offer maximum weather protection and durability, and we use the most appropriate materials to achieve this objective. We work very hard to keep the order process transparent and easy to follow. Each product page clearly lists the materials and their specifications. The material selected on your order is Cover Max which is 1000 Denier, PVC Coated Polyester. It is our most popular fabric. Note that PVC is a form of plastic which is inherently stiff. For a more pliable fabric feel, we offer a different material - COVER FAB.
May we recommend our Free Swatch Kit to get a glimpse of the fabrics we have on offer? There is no cost associated with ordering one and we feel you would find it useful. Please visit this page for more information:
https://www.coversandall.com/swatch-kit.html
We are happy to make any changes to your order as long as it has not moved into production. All our covers are handmade and go through various stages in production. Thus, while to you the order may appear to remain "In Production" for several days, in fact the pieces may have been cut to size already. Unfortunately, when you contacted us on 1 July, your order had been 'cut' which is why we were forced to turn down your request to change the color. We sincerely regret being unable to honor your request. Note that your cover was dispatched a week later, on 8 July.
If you have additional comments or questions, please do not hesitate to write to us at [email protected].
The quality of the material is very good, seems sturdy and possibly water resistant. The fit is a little off but not too noticable. My complaint was when ordering I was unable to ask the zippers to be put in a special place, such as where the cushion sits against the rear of each seat, some, like the lounge chair zipper is on the side. A small problem, but if it was offered where to place the zippers, I missed it. A couple of seats on the chairs were loosely fitted, but can live with it.
Hello Irene. Thank you for taking the time to review your recent Coversandall purchase.
The option for zipper placement is available just below the tie down options. When you select the desired zipper option (wrap around length / width) the image below it reflects the selection by showing a dotted line where the zipper will be applied.
We have a wide range of fabrics available. The fabric choices provided for any product are determined primarily by our product team based on technical feasibility and other factors.
May we recommend our Free Swatch Kit to get a glimpse of the fabrics we have on offer? There is no cost associated with ordering one and we feel you would find it useful. Please visit this page for more information:
https://www.coversandall.com/swatch-kit.html
If you have additional comments or questions, please do not hesitate to write to us at [email protected].
Do not order from this company! They claim to be an American company, however all the products come from over seas. Covers and All sent the wrong size custom tire cover as well as up charging for the design. Customer service refused to replace the tire cover with the correct size, after sending photos that clearly showed the custom cover was not the size I ordered. Their solution was to try and get more of my money by offering a 35% discount to Oder another custom tire cover. Theses guys are shady.
Hello Richard. We are sorry to note your disappointment.
We are a global business headquartered in Georgia with customers all over the world. The location of our current production unit (India) is mentioned in our FAQs and Terms of Use. It is also promptly disclosed when inquired.
The 'upcharge' you have mentioned was not for the artwork but for changing the diameter of your cover from 14" to 26".
We passionately handcraft hundreds of custom covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.
As mentioned on the product page, we add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out. This was also prominently mentioned on the design proof which you approved. The diameter finalized for your cover is 26"; the pictures you shared with us show the diameter to be 27" which is correct per the default design of this product. You have the option of waiving the leeway for an extra snug fit. Unfortunately, we received no such request with the order or during the proofing process.
Subsequent to our response explaining the above on 9 July, we have not received any emails from your registered email address. If you have additional comments or questions, please feel welcome to write back to us at [email protected].
Easy to follow measuring instructions and order process straightforward
Very satisfied with my purchase, most reasonably priced and a perfect fit.
I would definitely go to Covers&all for all my future covering needs.
The 60" Fire Pit Cover I Ordered was shipped fairly quickly after I placed my Order. I thought I Ordered Tan, however a Grey Cover arrived. I can live with that. When I attempted to stretch the cover over my 60" Fire Pit, it wouldn't fit properly. It's almost like the Fabric and the sides that should go down were made too tight. I got the Cover on as far as I could and just accepted that It is covering the Top of the Fire Pit and I used a bungie cord to try to keep the sides from blowing off. It rained heavy twice since I put the cover on, so it's doing it's job, but I wish it fit better. I cannot stretch the cover fully into place. Lou Fine
Hello Lou. We are sorry to learn that your custom fire pit cover is not the intended color and does not fit as desired.
Per your order confirmation email, the material selected for your cover is COVER FAB - LIGHT GRAY. We do not offer this material in tan.
We passionately handcraft hundreds of custom covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. We appreciate your willingness to work with what you have received, however, we are firmly committed to making it right when given the opportunity and once the error is established.
We note that the selected tie down is Elastic at the bottom. The elastic is tight by design to ensure your cover stays in place; it will loosen a bit over time.
The measurements provided for your cover are Diameter - 60" and Height - 18". Could you please check the size of the cover you have received? If you find a discrepancy, please take a few pictures of the cover skirted on your fire pit and showing the incorrect measurement using a tape measure. Also include a picture of the taffeta label sewn on the inside of the cover. You can email us at [email protected]; our Quality team will gladly look into this for you and assist you with an appropriate resolution.
Ordering is super easy and the covers are great. Definetely will be purchasing more covers from C&A
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael. Thank you for taking the time to share your feedback.
We package each product as securely as possible. Due to the nature of the product, creasing is unavoidable, and because each order is custom made there are no standardized folds. To minimize the wrinkles you can use a hot air blower over them. Leaving the cover out in the sun for a while also helps.
Your satisfaction with the product is important to us. If you continue to face the issue, please write to us at [email protected] with a picture of the cover showing the problem. Our Quality team will gladly look into this and assist you with an appropriate resolution.