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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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California
1 review
0 helpful votes
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Very satisfied.
July 20, 2021

I received several emails to ascertain the dimensions of the covers I ordered. Shipping was very fast and the products are of good quality and fit well

Date of experience: July 20, 2021
New York
2 reviews
0 helpful votes
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Satisfied
July 20, 2021

Easy to order and quickly delivered. Quality is excellent.

Date of experience: July 20, 2021
Florida
2 reviews
0 helpful votes
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Surprise
July 20, 2021
Updated review

Love the way everything is detail from measurements to color to every detail, I was very surprised at the service, overall my experience is excellent

Date of experience: July 20, 2021

Love the way everything is detail from measurements...
July 6, 2021
Previous review

Love the way everything is detail from measurements to color to every detail

Date of experience: July 6, 2021
Connecticut
1 review
0 helpful votes
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Exact order
July 20, 2021

It was great to shop the site and be able to order exactly the color and fit that I wanted. The items arrive sooner than promised.

Date of experience: July 20, 2021
Oregon
1 review
0 helpful votes
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Very dissatisfied. I received a piece of fabric for $400 and no cushion. I called and sent an email. My next step is to stop payment through my credit card if I don't get some answers

Date of experience: July 20, 2021
Banner B. Covers & All USA Rep
over a year old

Hello Cory. Due to an oversight we missed shipping the cushion insert with your cover. Please accept our sincere apologies for the inconvenience.

We successfully fulfil hundreds of custom orders every day. Admittedly, sometimes we make a mistake; however, we are firmly committed to making it right when given the opportunity.

Your complaint email was received on 20 July and our Quality team responded within 6 hours acknowledging the error and confirming that the insert would be shipped shortly. It has now been packed and will be shipped today.

Thank you for your patience and understanding while we worked to resolve this for you. If you have additional comments or questions, please do not hesitate to write back.

California
1 review
0 helpful votes
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The cover does not tighten at bottom in case of wind.
July 20, 2021
Updated review

All good except I didn't see a place for questions. Please call me at *******037

Date of experience: July 20, 2021
Banner B. Covers & All USA Rep
over a year old

Hello Patrick. We are sorry to learn that you are experiencing difficulty in tightening the cover.

The tie down selected for your Multi-Gym Equipment cover is 'Drawstring'. You will be able to press the clip on it and draw the string taut. For your reference, here is a short video showing its usage:

https://cdn.coversandall.com/wysiwyg/Drawstring.mp4

If you need further assistance, please do not hesitate to write to us at [email protected]. Attaching a few pictures of the product clearly showing the problem will help us provide you a prompt and accurate resolution.


The cover does not tighten at bottom in case of wind.
July 20, 2021
Previous review

All good except I didn't see a place for questions.

Date of experience: July 20, 2021

All good except I didn't see a place for questions
July 7, 2021
Previous review

All good except I didn't see a place for questions.

Date of experience: July 7, 2021
Washington
1 review
0 helpful votes
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Skylight covers
July 20, 2021

We received our covers pretty quickly, they fit great and block out all light

Date of experience: July 20, 2021
Montana
2 reviews
0 helpful votes
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RV cushion covers
July 20, 2021

Ordering online was tricky, so I called and placed my order with a person. Great experience.

Date of experience: July 20, 2021
Colorado
1 review
0 helpful votes
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Very easy to understand and order.
July 20, 2021
Updated review

The long-term durability of the cover has yet to be determined (I have no reason to doubt it at this point) but the rest of the experience was excellent. First, the price was better than a "standard" size that I simply couldn't find or knew was a compromise. And that price included the custom logo print I had done and a couple other items. Also, the communication was quick when I had questions and they reached out a couple times to update status. Only complaint, and this is a bit nit picky in today's world, is that the update emails were obviously being typed out by somebody who's English was not very good or the software wasn't very good and this actually made the updates a bit harder to feel confident about or understand what they meant…it was that rough. Overall a very good experience

Date of experience: July 20, 2021

Site is very explanatory and easy to understand considering...
July 1, 2021
Previous review

Site is very explanatory and easy to understand considering the customizations that are allowed. Here's to hoping it all turns out well.

Date of experience: July 1, 2021
Kentucky
1 review
0 helpful votes
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Perfect
July 20, 2021
Updated review

Easy ordering order arrived early and was exactly what we wanted

Date of experience: July 20, 2021

Easy ordering
July 6, 2021
Previous review

Easy ordering

Date of experience: July 6, 2021
Texas
1 review
0 helpful votes
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Outdoor Daybed swing cover
July 20, 2021
Updated review

Easy to follow instructions on website. Outstanding customer support with exact measurements for our customized bed swing cover. Product arrived quickly and was a perfect fit for our swing. I will recommend Covers and All to everyone who needs covers for their outdoor furniture.

Date of experience: July 20, 2021

Easy to follow instructions on website
June 29, 2021
Previous review

Easy to follow instructions on website.

Date of experience: June 29, 2021
Colorado
1 review
0 helpful votes
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Canvas vs vinyl
July 25, 2021

Guess I should have read the material description more throughly. I was expecting a canvas material. I'm not sure which works better. I intend to add bungee cords so I don't lose the cover to windy weather.

Date of experience: July 20, 2021
Banner B. Covers & All USA Rep
over a year old

Hello Sally. Thank you for reviewing your recent Coversandall purchase.

Upon receiving your approval on the drawing, the delivery date on your order was revised to 19 July. We see on the FedEx tracking page that it was delivered on 16 July.

The material selected on your order is Cover Max. As mentioned on the product page, it is 1000 Denier, PVC (vinyl) Coated Polyester. It is highly durable, UV resistant and warranted for 3 years. Please be assured you can safely use it outdoors.

We offer other fabric options; regrettably, at this time canvas is not one of them. May we suggest that you get our Free Swatch Kit which will help you make an informed choice on your next order? There is no cost associated with ordering this kit:

https://www.coversandall.com/swatch-kit.html

If you have additional comments or questions, please feel welcome to write to us at [email protected].

Pennsylvania
2 reviews
0 helpful votes
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Quality Vendor
July 20, 2021
Updated review

The selection and order pages are clear and easy to negotiate.

Date of experience: July 20, 2021

The selection and order pages are clear and easy to...
July 5, 2021
Previous review

The selection and order pages are clear and easy to negotiate.

Date of experience: July 5, 2021
New York
1 review
0 helpful votes
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Grill cover
July 20, 2021

Had to call several times because i did not know how to measure for a grill cover, very nice and understanding and helpful. They changed the measurements to the correct measurements without any issues. I was very happy with customer service.

Date of experience: July 20, 2021
Pennsylvania
1 review
0 helpful votes
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P/T Vanlife
July 20, 2021

Thumbs up Even with this pandemic going on and this product coming from India I think? It still arrived in tact as ordered delivered before its due date

Date of experience: July 20, 2021
Texas
1 review
0 helpful votes
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Best On-Line Company!
July 20, 2021
Updated review

Good, checkout and follow-up was great. Very interactive to insure correct product and fit to deliver the proper cover for their customer.

Date of experience: July 20, 2021

Good, but checkout was a little trouble
June 26, 2021
Previous review

Good, but checkout was a little trouble.

Date of experience: June 26, 2021
California
1 review
0 helpful votes
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Great experience
July 20, 2021
Updated review

Called customer service and they were immediately helpful and walked me through measurement questions!

Date of experience: July 19, 2021

Called customer service and they were immediately helpful...
July 7, 2021
Previous review

Called customer service and they were immediately helpful and walked me through measurement questions!

Date of experience: July 7, 2021
Washington
2 reviews
0 helpful votes
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Excellent service. Great product.
July 20, 2021

Was exceptionally pleased with the two covers I received from Covers & All. They fit perfectly, and they look even better. They are a thick, quality fabric, so they have a wonderful feel to them. When it rained, all I had to do was shake them off and the water beaded and ran off quickly. Very impressed by the turnaround time, as well. Ordered and had them 14 days later. Will happily do business with them again.

Date of experience: July 19, 2021
New York
1 review
0 helpful votes
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Great experience with the Covers & All team! Their service was exceptionally thorough, the C&A team took the time to confirm exact measurements for my custom cover and it made all the difference—I'm very satisfied with our custom cover and highly recommend Covers & All!

Date of experience: July 19, 2021
New Jersey
2 reviews
0 helpful votes
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Delilah1
July 20, 2021

Nice product. Prompt shipment. Hreat help when I placed my order. I will buy more items from this company.

Date of experience: July 19, 2021