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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,057
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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I ordered a large shade for approx $600. Color on site is off white/Grey ish looking. The shade arrived and it is mustard yellow. I called to return and they said they don't take returns! And don't guarantee color. This is unheard of for online ordering., Horrible quality control and customer service.

Date of experience: July 22, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Teri. We are sorry to note your disappointment with the color of your custom sun shade sail.

The color selected on your order is 'Beige' which is a generic term that can refer to more than one shade or tone. Hence, the product page displays a thumbnail for each fabric color. For your reference, here is a direct link:

https://cdn.coversandall.com/wysiwyg/swatches/store_1/Beige_1.jpg

Regrettably, colors are notorious for looking different on a digital screen based on the brightness and other display settings. Thus, minor variation is possible. As mentioned in our Terms of Use, if an exact color is needed we recommend ordering a sample first.

Our Quality team investigated your complaint independently and also escalated it to a product expert for a second opinion. Based on the picture you shared with us we are unable to see a significant difference in the color.

Since each product is custom made to the size ordered, we are unable to accept returns in the absence of any manufacturing error. While we empathize with your situation, we regret being unable to offer a refund or replacement since the product is as advertised.

New Mexico
2 reviews
0 helpful votes
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Great fit
July 22, 2021

Quick shipping. Durable material and fit perfect as customized

Date of experience: July 22, 2021
North Dakota
1 review
0 helpful votes
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Good price! Fast ship! Great product!
July 22, 2021
Updated review

Would have been nice to know that signing up for the newsletter only included free shipping for orders $100 or more.

However, it's still an excellent price for what I got. Shipment was fast and even ahead of schedule.

Will definitely buy from them again!

Date of experience: July 22, 2021

Would have been nice to know that signing up for the...
July 11, 2021
Previous review

Would have been nice to know that signing up for the newsletter only included free shipping for orders $100 or more. You only find this out after you receive the email. Still bought it though as it's a good price for a custom cover.

Date of experience: July 11, 2021
Washington
1 review
0 helpful votes
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I am a repeat customer
July 22, 2021

I enjoy the process and quality I received. Our new covers elevated our outdoor furniture.

Date of experience: July 22, 2021
Florida
1 review
0 helpful votes
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Great company And products.
July 22, 2021
Updated review

So far so good! Works great.
Protection guaranteed after heavy rain.

Date of experience: July 22, 2021

So far so good!
July 10, 2021
Previous review

So far so good!

Date of experience: July 10, 2021
California
1 review
0 helpful votes
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Great experience and product
July 22, 2021
Updated review

Very easy ordering and custom measuring documents made the process very easy

Date of experience: July 22, 2021

Great experience and product
July 22, 2021
Previous review

Very easy ordering and custom measuring documents made the process very easy

Date of experience: July 22, 2021
California
1 review
0 helpful votes
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True professionals
July 22, 2021
Updated review

Very easy to order top notch quality craftsmanship and materials our neighbors are all asking where we got the covers thank you everyone!
Thanks
Ralph & Michell

Date of experience: July 22, 2021

Very easy to order thank you!
July 9, 2021
Previous review

Very easy to order thank you!

Date of experience: July 9, 2021
California
1 review
0 helpful votes
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Great fit
July 22, 2021

Nice enough to ask for photos of pizza oven and table to get it perfect.

Date of experience: July 22, 2021
Pennsylvania
1 review
0 helpful votes
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Outdoor couch cover
July 22, 2021

Fit perfectly, love the color and keeps cushion dry. Overall great experience. Thanks!

Date of experience: July 22, 2021
New York
3 reviews
0 helpful votes
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Love these covers
July 22, 2021

I love these however I ordered the wrong size on 6-3-21 and called back the next day to cancel. However they said it was in process already (really?) and would be charged 40% to cancel. They didn't ship out till 6-23-21... I get it if they were already cutting the stuff but they couldn't have been, it was just in there system. One thing is is that they are really nice covers. The blue is very rich and well made.

Date of experience: July 22, 2021
Kentucky
1 review
0 helpful votes
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Fits great! Looks Fantastic!
July 22, 2021

This works well on my firepit and makes it look like a table when we are not using the fire element.

Date of experience: July 22, 2021
California
1 review
0 helpful votes
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Perfection!
July 22, 2021

The patio cushion covers exceeded my expectations. They were constructed to the exact measurements, made of durable vinyl lined material and were stylish fabric on the outside. They have elevated the look of my sectional and have added many more years to it's use. Thank you!

Date of experience: July 22, 2021
Colorado
1 review
0 helpful votes
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Great deck chair covers
July 22, 2021

Our new deck chair covers from Covers & All arrived very quickly, fit perfectly and are quite handsome. We're very happy with the product and service.

Date of experience: July 22, 2021
Pennsylvania
1 review
0 helpful votes
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Perfect Fit!
July 22, 2021

Delivery was much sooner than I was told or expected.

Date of experience: July 22, 2021
Canada
1 review
0 helpful votes
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Motor cover
July 22, 2021

Very happy with outcome, couple rounds of design changes, then just waited for order

Date of experience: July 22, 2021
Florida
1 review
0 helpful votes
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Excellent
July 22, 2021

Fast shipping, perfect fit, great material for outdoor

Date of experience: July 22, 2021
Connecticut
1 review
0 helpful votes
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Great experience
July 22, 2021

Our covers fit perfectly and look great! They arrived almost a week earlier than the estimated delivery date, which was a nice surprise. I'm so happy that I found this company to order custom sized covers!

Date of experience: July 22, 2021
Massachusetts
1 review
0 helpful votes
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Great product
July 22, 2021

Easy to use and intuitive site. Great value items. Excellent quality of construction and materials

Date of experience: July 22, 2021
Virginia
1 review
0 helpful votes
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Bill
July 22, 2021

Easy to work with and accommodating. I have a grill top mounted in an outdoor cooking center with a side burner and they made a custom cover that fits perfectly.

Date of experience: July 22, 2021
New Jersey
1 review
0 helpful votes
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BBQ Cover.
July 22, 2021

Best cover compared with the garbage in the stores.

Date of experience: July 22, 2021