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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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This is my second custom made cover for my outdoor furniture and it upholds to the weather and fits perfect and looks beautiful
Great product but absolutely hate the "signature required" shipping policy. Extremely inconvenient being that FedEx attempts to deliver your package somewhere between 8a-5p Mon thru Fri which is usually around the same time that about 99% of Americans are at work and not able to "sign". It really discourages shopping in a world so obsessed with efficiency, time management, and customer service. The competition (you) should not be making the experience of receiving a product more inconvenient for the consumer. That being said, my wife had to drive to a FedEx store to pickup the package. To millennials that's like getting on a horse to go milk a cow, no one does it.
As always, it's simple and easy to use with PayPal.
Jimmy
As always, it's simple and easy to use with PayPal.
Jimmy
I had to work my way through the order process but it is well worth it. I have a large half grill - half griddle on my covered back patio. I purchased a cover locally that lasted two days before the Oklahoma wind came sweeping down the plains and shredded it. The dust and the rain coated my grill and had to be cleaned.
My cover from Covers and all withstood a storm that night that rivaled the one that shredded my first cover and is none worse the wear. It is attractive and quite sturdy.
The cover came with a pocket on each end and I was not expecting that. It just happens the pockets are upside down. Like I said I was not expecting them so no fowl - no harm.
Over all I'm very pleased with the cover from Covers & All, as my goal was to protect my investment - the grill / griddle.
Thanks to all. I will recommend friends and family to get their covers from "Covers & All".
Despite having several e-mail exchanges and remeasuring our skylight cover four times, the cover received was woefully wrong-sized. The mistake was a huge error in sizing despite the correct dimensions on the original order form. I was informed that another one is being made but have yet receive shipping information. My old skylight cover has deteriorated over 9 years of desert heat and the new one is desperately needed.
Hello Suzanne. Please accept our sincere apologies for the wrong size. We understand your urgency and truly regret the inconvenience this has caused.
We passionately handcraft hundreds of custom covers each day by diligently following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.
A replacement was authorized on 12 July; it was produced and dispatched on 14 July via FedEx 525335265551. We had also shared this tracking ID with you via email. Per the FedEx tracking site it has now been delivered, and we trust that it is to your satisfaction.
Thank you for your patience and understanding while we worked to resolve this for you. In case you have additional comments or questions, please do not hesitate to write back.
I only write a review when my experience was particularly outstanding, either because of the product or the customer service. In this case, it was both. I am delighted with the custom outdoor covers I ordered to replace some old fading cushion covers. The covers I had were mildewed and not at all waterproof, so every time it rained, I either had to drag all the cushions inside or expect to have wet cushions for days - it took them forever to dry out. I looked at a few different sites for custom covers, and Covers & All was the most user friendly and reasonably priced. I chose the waterproof grey, and submitted my measurements (very easy - GREAT system). Then after I submitted my order, I realized that I had given the wrong measurements, so I called them and they picked up right away, and patiently went through all the cushions with me to put in the new measurements and when they arrived (several days before they were due) the covers all fit PERFECTLY. Purchasing custom covers from Covers & All was a great experience - easy ordering system, excellent customer service, extremely well-made, attractive product. AWESOME!
Love how easy it is! It was easy to get any size you need.
We had a great experience - they were so professional and bound to get it correct.
We were completely pleased with out experience. The product was excellant.
I received several emails to ascertain the dimensions of the covers I ordered. Shipping was very fast and the products are of good quality and fit well
Easy to order and quickly delivered. Quality is excellent.
Love the way everything is detail from measurements to color to every detail, I was very surprised at the service, overall my experience is excellent
Love the way everything is detail from measurements to color to every detail
It was great to shop the site and be able to order exactly the color and fit that I wanted. The items arrive sooner than promised.
Very dissatisfied. I received a piece of fabric for $400 and no cushion. I called and sent an email. My next step is to stop payment through my credit card if I don't get some answers
Hello Cory. Due to an oversight we missed shipping the cushion insert with your cover. Please accept our sincere apologies for the inconvenience.
We successfully fulfil hundreds of custom orders every day. Admittedly, sometimes we make a mistake; however, we are firmly committed to making it right when given the opportunity.
Your complaint email was received on 20 July and our Quality team responded within 6 hours acknowledging the error and confirming that the insert would be shipped shortly. It has now been packed and will be shipped today.
Thank you for your patience and understanding while we worked to resolve this for you. If you have additional comments or questions, please do not hesitate to write back.
All good except I didn't see a place for questions. Please call me at *******037
Hello Patrick. We are sorry to learn that you are experiencing difficulty in tightening the cover.
The tie down selected for your Multi-Gym Equipment cover is 'Drawstring'. You will be able to press the clip on it and draw the string taut. For your reference, here is a short video showing its usage:
https://cdn.coversandall.com/wysiwyg/Drawstring.mp4
If you need further assistance, please do not hesitate to write to us at [email protected]. Attaching a few pictures of the product clearly showing the problem will help us provide you a prompt and accurate resolution.
All good except I didn't see a place for questions.
All good except I didn't see a place for questions.
We received our covers pretty quickly, they fit great and block out all light
Ordering online was tricky, so I called and placed my order with a person. Great experience.
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Hello Betty. We are sorry to note your disappointment with the color of your cushion covers.
'Beige' being a generic term that can point towards one of many shades, we have provided a thumbnail on the product page for each available color. For your reference, here is a direct link to the thumbnail for Cover Max Beige:
https://cdn.coversandall.com/wysiwyg/swatches/store_1/cover-max-beige.jpg
Keep in mind that depending on the display settings of your screen, there may be some difference between what you see and what the actual color is.
Nevertheless, our support team did respond to your email on 18 July requesting pictures of the covers clearly showing the incorrect color. Kindly write back with the requested images so that we can look into this and assist you with an appropriate resolution.