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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

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51,451 reviews

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Arizona
2 reviews
0 helpful votes
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Delta Heat replacement grill cover
July 25, 2021
Updated review

Easy and reasonable price. Best warranty I have seen

Date of experience: July 25, 2021

Easy and reasonable price
July 10, 2021
Previous review

Easy and reasonable price

Date of experience: July 10, 2021
Georgia
1 review
0 helpful votes
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Not a Good Fit
August 24, 2021

For all the very detailed measurements and photos we were required to submit, we were expecting a cover that was at least somewhat fitted to our furniture. What we received was a huge pile of loose-fitting vinyl... we may as well have thrown a tarp over our furniture and called it a day. Very disappointing.

Date of experience: July 25, 2021
Banner B. — Covers & All USA Rep
over a year old

Desiree, we are extremely saddened to note your disappointment with your first order. Our made to order covers are fabricated per the dimensions or measurement information supplied or submitted with the order form. These covers are made with some standard additional leeway for the width and depth components so that it is convenient to put on and take off a cover with ease. Therefore, it is unfortunate to note that your cover did not turn up as desired.
Observably, there's an ongoing interaction between you and our complaints team wherein our team has requested some evidence and information to help us identify the error and/or issue. We request you to respond to that thread at the earliest so that our able team is able to help you with a resolution without much ado. Please ensure that you direct all complaint related communication or content to our team at [email protected]

Michigan
1 review
0 helpful votes
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Great covers
July 25, 2021
Updated review

Easy ordering, fast shipping, great place to order for custom covers

Date of experience: July 25, 2021

Easy ordering
July 14, 2021
Previous review

Easy ordering

Date of experience: July 13, 2021
Georgia
1 review
0 helpful votes
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Fast!
July 25, 2021

Fast to make and send to customer! As I previously stated, The cover for my outdoor ottoman is outstanding and is of very good quality. I was surprised how fast it shipped. These are made in India and shipped directly from there. You can follow the progress of your shipment as they provide tracking. Super fast under two weeks from the time I ordered till it was received.

Date of experience: July 25, 2021
Nebraska
2 reviews
0 helpful votes
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Your personal attention was helpful.
July 25, 2021
Updated review

Everything you explained Made it easy to get exactly what we wanted. Thanks to all your employees!

Date of experience: July 25, 2021

Everything was easy to purchase this item
July 10, 2021
Previous review

Everything was easy to purchase this item. Thanks

Date of experience: July 10, 2021
Idaho
2 reviews
0 helpful votes
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I ordered 4 different covers in all and every one of them was perfect! I purchased the 5-year cover fabric, It's strong and so well made, I bet they last longer than the furniture will...

Date of experience: July 24, 2021
Pennsylvania
1 review
0 helpful votes
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Not USA made
July 25, 2021

After I made the order and paid, I was looking online to see where it was coming from and the tracking showed INDIA. They lead you to believe its being made in Georgia, NOT the USA My mistake for not looking into it further. How ever when asked where it was made all they did was beat around the bush and not say.

Date of experience: July 24, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello John. We are a global business based in Lawrenceville, Georgia with customers all over the world.

The location of our current production unit (India) is mentioned in our FAQs and Terms of Use. It is also promptly disclosed when inquired. A limited portion of our product range may also be shipped from our Georgia unit.

We have received two emails and on both the emails you were already aware the cover had been dispatched from India. We are unable to locate any conversation with your registered contact details in which we were asked about our production unit's location.

If you have additional comments or questions, please feel welcome to write to us at [email protected].

Nebraska
1 review
0 helpful votes
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Pool Cover
July 24, 2021

Quality product that performs as I wanted it to for our stock tank pool.

Date of experience: July 24, 2021
Minnesota
1 review
0 helpful votes
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My order
July 24, 2021
Updated review

So far so good, I hope the cover is as good as you claim thank you.

Date of experience: July 24, 2021

So far so good, I hope the cover is as good as you...
July 14, 2021
Previous review

So far so good, I hope the cover is as good as you claim thank you.

Date of experience: July 14, 2021
New Jersey
1 review
0 helpful votes
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Quality product
July 24, 2021

Happy with product, material, and craftsmanship. Yet to rain tested.

Date of experience: July 24, 2021
Arizona
1 review
0 helpful votes
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Great find!
July 24, 2021
Updated review

The measuring guideline provided on the website was very helpful as I printed it off and took it with me for reference while measuring and handy to write measurements right on it. Ordered it and its a perfect fit! Color is true to website and the material is sturdy. Very happy with this product!

Date of experience: July 24, 2021

Easy to use
July 12, 2021
Previous review

Easy to use

Date of experience: July 12, 2021
Illinois
1 review
2 helpful votes
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I recently purchased a third cover from Covers & All. I requested that this 3rd cover be of the same material and color as the previous two. After a few days of unproductive conversations and emails, I have now been informed that the material is no longer available and that the original price of $116. Has now been raised to $155. To my surprise they have ALREADY PROCESSED my credit card payment in the original amount of $116. (as quoted), and have notified me that they will not manufacture and ship unless I authorize an ADDITIONAL payment of $39.00 I find this unacceptable and will no longer do business with Covers & All.

Date of experience: July 24, 2021
Texas
1 review
0 helpful votes
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Good cover
July 24, 2021
Updated review

I was able to custom the size color and material. I just didn't realize it would take so long to have it delivered.

Date of experience: July 24, 2021

Great to custom size and color and material
July 11, 2021
Previous review

Great to custom size and color and material

Date of experience: July 11, 2021
Colorado
1 review
0 helpful votes
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Easy Order!
July 24, 2021

Ordering was a breeze! Good selection of fabric colors and designs. My cushions were a different measurement than the normal cushion, so I was pleased to find your company online. Thank you!

Date of experience: July 24, 2021
Florida
1 review
0 helpful votes
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Good customer service!
July 24, 2021

Ordered covers for my outdoor lanai furniture. I was contacted a few times to double check measurements to make sure everything would fit properly. The order came quickly and was very well made. All pieces fit perfectly. Would definitely order from Covers & All!

Date of experience: July 24, 2021
New York
1 review
0 helpful votes
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Irene
July 24, 2021
Updated review

Excellent service no problems at all. Good quality

Date of experience: July 24, 2021

Buying and checkout essy
July 10, 2021
Previous review

Buying and checkout essy

Date of experience: July 10, 2021
Utah
1 review
0 helpful votes
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Would highly recommend.
July 24, 2021

Great quality, accommodating customer service, timely delivery, overall great experience.

Date of experience: July 24, 2021
Texas
1 review
0 helpful votes
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HUGE BINGO!
July 23, 2021

EXCEPTIONAL PRODUCT! MADE WITH PRECISION AND FITS PERFECTLY! EASY TO PUT ON AND TAKE OFF. FABRIC IS STURDY AND WATERPROOF. VERY IMPRESSED AND HIGHLY RECOMMEND! THANK YOU! JUST WHAT WE NEEDED!

Date of experience: July 23, 2021
California
1 review
0 helpful votes
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Good quality
July 23, 2021

Easy and inexpensive. Shipping was clear and on time.

Date of experience: July 23, 2021
Arizona
1 review
0 helpful votes
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Great regarding help with measurements. Just wish you offered lighter fabric for the hot Arizona desert climate. All of our furniture are under covered patios so this one really thick heavy cover is overkill. Great job though. Just a pain to take on and off everyday.

Date of experience: July 23, 2021
Banner B. — Covers & All USA Rep
over a year old

Hello Carolyn. Thank you for taking the time to review your recent Coversandall purchase.

We offer a range of fabrics. The material selected for your cover is COVER MAX which is listed as 1000 Denier, PVC Coated Polyester. We also have COVER FAB - available for selection on the product page - which is lightweight and feels more like fabric.

May we suggest that you get our Free Swatch Kit which will help you make an informed choice on your next order? There is no cost associated with ordering this kit:

https://www.coversandall.com/swatch-kit.html

If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.