On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good quality item this is my second one, will keep purchasing this product for quality and cost. Perfect 100%
Hey John! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to navigate website, order came quickly and covers fit perfectly.
Hey Marianne! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
They communicated thought the process efficiently and clearly and understood the delays on my side for getting the correct measurements
Hey Henry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Since it was despatched early I was away from home during the delivery times and your courier was going to send it back to you
Hey Mel! Thank you for reaching out regarding your recent delivery. We apologize for the inconvenience caused by the early dispatch while you were away from home. If you need any assistance or further information, please let us know, and we’d be happy to help.
Not as expected as my review above.
Too many different departments who don't follow up problems until chased
Hi William,
Thank you for your feedback regarding the issue you faced during your order process. We wanted to let you know that we followed up with a call after sending the second proof, but unfortunately, we didn’t receive a response. Your satisfaction is our top priority. If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help and ensure your experience with us is a positive one!
This BBQ cover is excellent quality and replaces a cheap and poor one supplied by the manufacturers when new.
Hey! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to use web site,very clear and simple.Swift delivery.Good quality material.
Hey Mark! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Fast and efficient service and the product was exactly as described.
Hey Tony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Delivery was on the slow side and the amount of automated emails about it very high. Product seems good though
Hello! Thank you for your feedback! We apologize for the slower delivery and the excess of automated emails during the process. We're glad to hear that you're satisfied with the product itself. We'll certainly take your comments into account to improve both our delivery times and the email frequency moving forward. If you have any further concerns, feel free to reach out!
Excellent service from order through to design team simplifying and delivery of an excellent quality product. Highly recommend.
Hey Richard! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Steve! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good price and looks like a quality product, hope it matches my expectations.👍
Hey Andrew! We are delighted to hear that you are pleased with our product quality and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Really efficient and easy to deal with. Design and product easy to do and really good quality
Hey Matthew! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and fast delivery. Product is very good and, I'm sure will last a long time.
Hey Markj! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Poor service no real people, telephone number unobtainable, product acceptable
Hi Michelle! Thank you for your feedback. We’re sorry for any inconvenience caused. Our phone number listed on the website should always be reachable, and we strive to ensure it’s consistently available.We appreciate your input and are continuously working to improve our support. If there’s anything specific we can assist you with, please let us know. We’re here to help and value the opportunity to address your concerns.
The way to size is super easy and gives you perfect results. The quality of the material is very high, I wasn't sure of what we would receive and am super happy (higher than I expected) with all the covers we purchased.
Hey Sandra! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Angela! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very easy to use website. Product arrived promptly and appears to be of excellent quality. Very pleased.
Hey Kenneth! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
From the made to measure option with easy dimension input, discount offered, delivery service.
Very pleased with the tarpaulin, it's a good weight and hopefully, will last a few years!
Hey Jacqui! We are delighted to hear that you are pleased with your overall experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mieszko! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!