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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Was easy to order my custom size pillow, for a pillow wedge to prop up my main pillows
The fit is great, only 4 stars to due to lack of options for materials and would have preferred a nicer colour and materials
Very quick and easy to order and delivery was early too so even more pleased and impressed
Produced and delivered within the timescale given. Great quality product
I ordered 2 tarpaulins to cover 2 log stores. They were easy to specify and were delivered well ahead of the original stated time, the quality is good as well.
Has transformed my conservatory furniture from very tatty looking mainly due to muddy cat paws! To looking brand new and can wipe off muddy paws! Perfect 100% recommend! Quick delivery too
Have got both a garden furniture cover and a log store cover, both look great and fit well.
Only issue was the length of time to arrive due to changes in delivery method, but they did keep me updated.
Hello Alan. Thank you for the rating and feedback on your recent Coversandall experience. We are sorry for the delays on your order.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helplines.
Easy to navigate the site and prompt delivery. Guidance for measurements was very clear.
Delivers a head of schedule and comes with a cool bag to place it in - recommended
Order has just recently arrived and on inspection all items appear of a quality that meets expectations, although the manner in which they were "folded" for packaging appears to have initiated some damage / weak points. The original delivery date was not met and unfortunately here was a lack of feedback on updates, etc...
Hello Gary. Thank you for your rating and feedback.
Please accept our apologies for not being able to meet the original delivery date on your order due to production issues. The revised date as communicated to you was 22 February and we see on the FedEx tracking page that it was delivered on this date.
We package each product as securely as possible to prevent damage in transit. Nevertheless, we appreciate your feedback and understand there is always room for improvement. If you face an issue with any of the products, please do not hesitate to reach out to our Quality team at [email protected]. We will do our best to help.
Very smooth and efficient thank you service. Will definitely use you again, when the need arises.
Once you understood the website and how to order it was very easy. Replies were very quick and actually the order arrived ahead of time. The quality of the covers are excellent and I would fully recommend their products. They were for my mother and she loves them. Fair price for their products too.
Samples received ok but was surprised the item had to come from the US. This is probably why the cost was so high.
Hello Stephen. Thank you for ordering our Free Swatch Kit.
The £11.99 charge covers the basic cost of handling, postage (we use only FedEx or UPS), and VAT. The kit itself is free.
Please note that we are a global business headquartered in the USA with customers all over the world. The location of our current production unit is India.
We hope you like the samples and look forward to making your first cover! If you have additional questions, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
The product had a very bad smell and I disposed of it. It had a label/ tag warning that the product is harmful as it contain dangerous carcinogenic chemicals. This wasn't disclosed on the website before purchase.
Very pleased with both the quality of my clear tarps (they are robust) and the speed of the delivery. Impressive.
2 x Grey sides. Both look very good so far. Can't wait to get them fitted
Required a few contacts to establish exactly my requirements for a custom cover, but overall a very good service and an excellent product to my specification.
Easy to order, any questions I had were answered quickly. Good quality covers and would use again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jocelyn. Thank you for the rating and feedback.
We have several different fabrics depending on the product type and have tried to offer the most popular colours. We certainly hope to add more colours to each fabric gradually.
May we suggest that you order our Free Swatch Kit to get a glimpse of all the fabrics we have on offer. We feel you would find it useful. You can order the kit here:
https://www.coversandall.co.uk/swatch-kit.html
We are glad you like your custom cushion cover and look forward to delighting you again with your next order! Thank you for choosing Coversandall.