On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy to order. We were quoted about 3 weeks for our order of 3 clear plastic sides for our timber gazebo. They arrived in 10 days all the way from Mumbai India and are of great quality. They have really improved our outdoor dining experience as we now have a warm wind free area to entertain.
Amazing experience. The design team was amazing. Very good quality product
Good product! Delivered on time and website easy to navigate
Although a slight delay on expected delivery date they were well worth the wait. Perfect fit and well sewn covers, just fab
I was really disappointed with the quality of the sail that I ordered, the fabric is awful, and I don't think that I can use it. REALLY DISAPPOINTED.
Delivery faster than they predicted when I ordered, and the quality of the cover is very good.
Easy to follow website. Cover arrived earlier than first estimated (over a week early). Very pleased with the sturdy quality and dimensions of the cover - great fit. Well tested in 50+ mph winds today!
Fantastic. Would not hesitate to use again and recommend
Convenient website but pricing not totally transparent until the order is lodged.
Convenient website but pricing not totally transparent until the order is lodged.
It was very easy to place an order and the goods ordered were delivered when Covers & All said they would be. The cover
Absolutely brilliant good quality well finished covers highly recommend!
Good delivery experience etc although disappointed in that the canopy canvas has been sewn together to make a larger piece which not even in the middle ( this was not explained to me)
I thought it would be one piece therefore very expensive for what it is.
Hello Robert. Please accept our apologies for the delay in your order. We regret any inconvenience this has caused.
Your order was shipped on 30 March and we had also notified you via email. The tracking information is available in your Coversandall account. Per the UPS tracking page, your order was delivered on 7 April at 3:11pm.
We trust you are happy with your custom cushion covers. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines.
Unfortunately the cover has proved a good deal too large. It had to cover the kind of picnic table illustrated on the webpage but is ill-fitting with material to spare. Whether this was my fault in making the order or not I can't tell but I think my order included the correct dimensions.
The cover came very quickly, 8 days before the expected date. It is well made, a good weight of material, and will do the job perfectly. I will recommend Cover& All to family and friends and be happy to use them again myself.
There was a small issue with the courier not turning up twice. This was completely out of the hands of cover & All but they took on my issue, resolved if for me, and even tho it their fault, they refunded my postage. First class customer service. Definitely recommend. I will be using them again. Five star
Wanted a custom fit heavy-duty rain cover to go over an Ooni trolley. Just received my order - it's fantastic. Heavy duty, well made, tough, nice colour, and very practical. And it arrived early. Will be shopping with Cover & All again in the future. Very impressed.
We are extremely pleased with our order. It even came sooner than expected. The quantity is perfect. We have some giant outdoor beanbags which are now 12 years old so our next project for this company is to re cover them in the same colour.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dr. Gupta. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. However, please be assured we never hang up on our customers. Upon checking the call recording we see that the call got dropped.
We are sorry to learn that your Custom Sun Shade Sail did not turn out as expected. Unfortunately, 'quality' is a vague term that cannot be measured. We have worked hard to make the order process as transparent as possible. With this goal in mind the product page describes each available material. For your product the material is Cover Lite which is described as "400 Denier, Breathable Knitted Fabric".
We have a range of fabrics available. For customers who wish to feel each fabric physically before placing the order, we offer a Free Swatch Kit:
https://www.coversandall.co.uk/swatch-kit.html
Since the product is custom made to your specifications, we are unable to accept returns in the absence of any error from our side.