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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very good and easy to deal with at all times and excellent website allowing me to input all the details needed to ensure a perfect fit
Easy to create design. They contacted to query a measurement which was correct but this demonstrated due diligence. Would not hesitate to recommend
Very pleased with service and quality, wouldn't of minded the cover to of been a little longer
You have sent me a request for a review that I cannot really complete as the item I've ordered hasn't arrived yet! It is promised but not here yet. Sorry.
Would like to be able to amend order on prepayment page rather than delete the order and go back to start again
Hello Lynne. Thank you for the rating and feedback.
You do not need to delete an item from your cart in order to make amends. Simply click on 'View and Edit Cart' to edit the item.
Nevertheless, we appreciate your suggestion and have shared it with our website team for review.
Our support team is available 24x7 via our phone and chat helplines for any questions you may have before or after placing your order. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.
Would like to be able to amend order on prepayment page rather than delete the order and go back to start again
Ordering was extremely easy with lots of help on the website regarding how to measure etc.
Was simple & straight forward for ordering. In addition the lead time was reasonable.
Super service, great value, contact was fast and my sunsail was worked out and it was all done so quick and easy, postage was fast and efficient, product is excellent
I was a bit of a leap in the dark looking for someone to make bespoke covers for outdoor items - in my case, an exercise bike. Covers&all even spotted that I had probably made a mistake and checked the measurements with me - I had made a mistake. The item that came fits perfectly (no thanks to me) and is high quality.
Website easy to use. Easy to order. Fit perfectly and good quality.
Easy to book. Good communication and updates. Packaged exceptionally well wrapped.
Ordered as what we thought were cushion covers. Arrived as caps covers only. The site is very difficult to navigate and misleading. We were under the impression these were outdoor cushion covers as it even gave us the option to order the zips which we thought we had. Almost £100 out of pocket as the item is no good and fit for purpose. Just beware when ordering because I am 100% sure that we will not be the first to be totally confused of ordering these cushion covers?
Hello David. We are sorry to learn that your covers did not turn out as expected.
However, as explained by our Quality team you have ordered regular covers. Our regular covers (including furniture and equipment covers) are used to store products and provide protection from the weather. The words 'cushion' and 'zip' do not appear anywhere on your order confirmation email, although we also provide a free text box during the order process for any notes you wish to type.
We've worked hard to make the order process transparent and easy to follow. The navigation menu on the home page prominently displays all the categories; while you selected CUSTOM COVERS, the category CUSHION & PILLOW COVERS is right next to it.
Each product page also encourages you to upload reference pictures of what you're trying to cover - had this been done we may have possibly been alerted to the discrepancy.
We offer 24x7 phone and chat support for any questions you may have while placing your order. Despite this we understand that when ordering online, anyone can make a mistake. The 50% credit was hence offered as a goodwill gesture despite there being no error from our side. We regret that you do not find this to be reasonable assistance.
Cover for 3 seater settee and small table made to measure and fitted perfectly. Quality of fabric fantastic - completely waterproof. Left seat cushions on and despite heavy rain in the night, cushions completely dry. Covers made and despatched very quickly.
The website was easy to negotiate and instructions on measuring easy to follow.
The cover feels and looks excellent quality and fits perfectly.
This order was for 1 cover to see if I liked the product. I have now orders 4 more bespoke covers as I'm very pleased
Good product, hopefully arrives when stated., actually arrived 4 days early polite UPS driver.
Good product, hopefully arrives when stated.
Fantastic service. Quality of the covers is excellent and really well made.
Got exactly what I was looking for and came well within the given timescales, first class.
Excellent unusual shape required for our swing bed - excellent fit plus arrived 5 day early than the delivery date promised
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Peter. The review request is setup to be sent automatically a few days after your order is dispatched. You can ignore it until the delivery is completed.
Your order was dispatched via FedEx on 2 April. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
Per the FedEx tracking page, your order was delivered on 15 April at 10:32am. We trust you are happy with your custom fire column cover. If you need further assistance, please do not hesitate to reach us via our 24x7 chat or phone support helplines. Thank you for choosing Coversandall.