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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Looking for a tarpaulin to use as a sun shade over my pergola for the summer. Found loads of pre-sized items everywhere then stumbled across Covers and All by accident.
They emailed to ensure the size was correct. I went for the best quality material and it is definitely worth it. Better than I expected. Fits perfectly. Am thinking of one for my bbq now...
I've ordered ‘made to measure' covers from this Company on two separate occasions now and each time the covers delivered have exceeded my expectations in terms of quality. They are simply quite superb and exactly as ordered. I was informed of anticipated delivery dates although on both occasions, the items were delivered earlier than I expected so I have no hesitation in awarding ‘Covers&All' 5 Stars for service, quality and overall value for money.
I've ordered ‘made to measure' covers from this Company on two separate occasions now and each time the covers delivered have exceeded my expectations in terms of quality. They are simply quite superb and exactly as ordered. I was informed of anticipated delivery dates although on both occasions, the items were delivered earlier than I expected so I have no hesitation in awarding ‘Covers&All' 5 Stars for service, quality and overall value for money.
Great product but a shame it was rolled up then folded in two as it's created a crease in the middle
I ordered a cover according to the picture on the website and the measurements shown alongside.
The measurements did not relate to the picture provided and therefore the cover was too small.
It would have been clearer if there had been no measurements displayed on the website, just a reminder to input your exact requirements.
Easy ordering and good delivery info
Got just what i needed without any obstacles made an order they came back to me with diagrams to check what i ordered was verified as correct and processed and delivered ahead of time stated
Products take a bit of time to deliver but the quality is very good particularly if you go for the better material. If there is any doubt about your order or if they feel you may have missed something then they will ask the necessary questions rather than ship something which may not be right for you. You can also speak with a real person rather than the very limited FAQs which other companies often rely upon as their sole means of communication. Good to do business with and I would recommend to anyone who wants something to last and is good quality. Well worth the investment and cheaper in the long run.
The side covers for our gazebo were exactly as described. Compared with other websites, the product was significantly cheaper. After uploading our measurements, several emails from the company to confirm the dimensions / style of our order before beginning to manufacture. Considering these are manufactured overseas (the only negative, would prefer to support local businesses but cost difference was too high to justify) they were delivered very quickly
Product is exactly as described, very pleased with the quality and speed of delivery.
Hello Helen. We are sorry for any inconvenience this may have caused.
Your order was placed on 26 March and dispatched on 31 March. We had notified you by email when it was shipped. Our support team also shared the tracking information with you which shows exactly where the package is located at any time.
Please note that we use globally recognized shipping carriers DHL / FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Nevertheless, we have issued a partial refund on your shipping charges due to the inconvenience.
Per the UPS tracking page, your order was delivered on 12 April at 12:11pm. We trust you are happy with the quality of your purchase. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Well laid out web site. Instructions for measurements very good. Fits perfectly
Well laid out web site. Instructions for measurements very good
Having being kept informed of the process throughout and with an expected delivery date of 23rd April I was pleasantly suprised when the produced arrived on 8th April. A perfect fit
Cannot fault this company! From ordering to delivery to quality of products they are 5 star. I ordered bespoke sized gazebo walls and they were made and delivered in perfect order in 2 weeks... amazing
The cover is of excellent quality and perfect fit. Exactly what we wanted.
My good did not arrive by the scheduled date however when I called tha lady was very apologetic and arranged dispatch immediately and refunded me my initial delivery charges as they were now going to be over a week late. Glad I stuck with it, the quality of the fabric and workmanship is excellent and all at a brilliant price.
So far so good arrived yesterday so took a couple of weeks. Custom tarp is exactly as requested and is made well. This was a pergola shade/cover. We designed it to slide back on wires with clips and our only problem is that it is very heavy so wires are on a lot of tension. This type (max tarp) was the only option in a beige. It is a shame they don't do a canvas or polyester option. Having said that we would definately buy again.
I purchased a made to measure cover for a garden sideboard. The product was very well made, fitted perfectly and looked very nice. The service was excellent, arriving 10 days sooner than expected.
Easy web site to work with.
Great communications and great product.
Overall very happy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda. Thank you for your feedback. We regret any confusion about the measurements.
We handcraft fully custom covers in almost any shape and size. To help recognize the general shape of the required cover, we have added individual pages catering to different products.
The default measurements on the product page are only to act as a guide and to indicate each dimension in the adjoining diagram. Since we do not have physical access to the product you wish to cover, we cannot possibly estimate the required size.
We also encourage customers to upload reference pictures of the equipment - this ensures the cover is designed keeping your requirements in mind and also increases the possibility of us noticing any discrepancies in the measurements.
We understand that measuring the product may seem daunting at first. A 'How to Measure' guide is provided next to the measurement fields to help you. Our support team is also available 24x7 through our phone and chat helplines in case you need assistance.
We hope you find this information useful. If you have additional comments or questions, please feel welcome to write to us at [email protected]