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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent cover for our modern chimnea, in a lovely waterproof material. Fits like a glove! Will recommend
Excellent customer service
Lovely product
Good choice of product
Delivery was tracked and service was as promised
Took a while to convert my photo into a jpeg. Can fully understand why the company wish to have a photo in order to reduce customer errors/disappointment
Took a while to convert my photo into a jpeg. Can fully understand why the company wish to have a photo in order to reduce customer errors/disappointment
Ordered a waterproof cover for a bench seat and waited nearly 6 weeks and still no delivery. Apparently UPS delivered it! Got CCTV and got no footage showing this.
I found the online ordering service very good and I had a brief telephone call with a member of your team to discuss a query, and that was very helpful. However when the 14 covers arrived they were all folded up together and bound tightly with cling film wrap, into a plastic bag the size of a turkey. The cushion covers were ridiculously creased, and when I spoke with one of your advisors they suggested holding a hairdryer over the covers until the creases disappeared! I have to say they faded a little but the process took me all day and I only managed to do one side. I strongly suggest you package these sort of items laid flat in a box in the future
Hello Terri. Thank you for taking the time to share your detailed feedback.
We package each product as securely as possible. Due to the nature of the product, creasing is unavoidable, and because each order is custom made there are no standardized folds. Nevertheless, your feedback is important to us and we have shared your comments with our packaging team for review.
Meanwhile, the creases on your covers will subside eventually; leaving them out in the sun for a while helps. If you have additional comments or questions, please feel welcome to contact us at [email protected]. We will be happy to assist you.
Great company with good quality product and service
Easy to use website, which was welcome. The very concise measurements we provided were all for custom made items, these fit perfectly. Arrived as described, earlier than stated when we ordered. We were kept up to date with the status and delivery of our order.
Easy to use website. Very clear and concise measurement information
Easy to use website! Good quality custom made cover although I originally thought I was buying from a UK company it was made in and came from India but was delivered very quickly
Good fast service and efficient overall quality of products also good
Good customer service constant updates on shipping etc. Nice quality covers which fit perfectly. Thank you!
User friendly. Very prompt delivery following my request for an earlier delivery.
Easy to use website. After submitting 6 different sizes of cushion covers required I realised the next day that one of the sizes was wrong.
I did an online chat with them and within minutes my mistake was corrected.
Easy to use website. Just hope I've given all the right measurements
Updated as to when item would arrive, item arrived early
Very meticulous and detailed service. Frequent updates kept me well informed with progress throughout
Having ordered the cover from what I thought was a UK manufacturer I quickly realised the website was a UK based part of a US organisation. When delivery commenced it was another surprise to discover the product was being manufactured near Mumbai in India... No worries, 4 days later and the cover arrived as ordered and as expected. Great service, what a small world we live in...
OMG love my New seat covers. They fit Perfect. Great Quality, Free Delivery. Defo Use This Company Again. One Very Happy Customer.
We purchased some made to measure outdoor cushion covers which were of a very high quality and fit perfectly. Very pleased with them.
Hitch with postage automatically Charing priority but after a quick call was refunded. Product arrived quickly anyway and excellent quality
Easy to use website for custom cover. Trouble free all the way to delivery after that.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mandy. Please accept our sincere apologies for disappointing you.
Due to a last moment rejection during quality check, your cover was remade which caused the delay. Per your conversation with our support team, we have refunded the shipping charges on your order. Your patience and understanding are greatly appreciated.
We use globally recognized shipping carriers FedEx / UPS for deliveries. While we are reliant on the delivery information provided by the carrier, we offer our full support in resolving any delivery issues that arise. In your case, we immediately raise a trace request with UPS (which typically takes 7 business days).
Per your last email dated 16 April, we understand that the package was delivered to the wrong address but has now reached you. This feedback will certainly be shared with our shipping partner. We trust you are happy with your custom cushion cover. If there is anything else we can help with, please do not hesitate to write back.
Thank you for choosing Coversandall.