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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I found it easy to put in the measurements and place my order. The product arrived much sooner than expected and is very well made.
Easy to use and excellent value. Ordering was easy and could design to fit my specifications
Great product and perfect for my out door chairs. Lovely fabric.
Excellent service- checked several times to make sure the measurements were accurate and the final product fits perfectly- really good would highly recommend. Thank you
The product is very good, and in itself good value. The carriage charge, at around twice the price of the product, was off-putting, but I decided to buy it anyway. It took several weeks to be delivered by Fed Ex. Royal Mail second class would have been a lot cheaper and a lot quicker.
Great experience all round, I made some changes to my order mid-way through the process and this was dealt with with ease, a slight hiccup with delivery as I ordered two products but only got one delivered but this was rectified and the second product was with me within 3 days, fantastic!
I ordered this table cover and when it came, it fitted perfectly and was very well made. Covers and all were very thorough with their measurements and it certainly paid off.
I would certainly recommend them for service, quality and great prices.
Delivered before estimated time, quality product, very happy so far
Inside out due to inability to choose. But ok and fit for purpose.
From start to finish been a fantastic Experian good service and covers are great. Would certainly recommend.
I'd been looking for a small sale shade as I have a small yard area and overlooked by other flats.
I saw this company advertised online and the sizing was just what I needed.
Placed my order and within 3wks my item arrived.
I am very happy with the quality of my item and the company.
I ordered an outdoor tarpaulin curtain with a 2 feet wide window for my lean to I built a while back.
My tarpaulin arrived quicker than expected and it was an excellent quality, well made and exactly to the specifications I sent over to coversandall.
The whole process was so easy and they email you the design and specification to double check that everything is correct before making it.
I'm so happy, that I've just ordered another smaller tarpaulin for a doorway.
Thanks again.
Having spent a lot of money on quality garden furniture we wanted some high quality custom fit covers to protect it and extend its life. We selected coversandall and were highly impressed with their attention to detail to ensure the covers were accurately specified. This is helped by their innovative web based solutions to ensure timely dialogue with the designer and the ability to submit images and see exactly what has been specified for your furniture.
So pleased with my replacement cushion covers for my garden furniture. Perfectly made, really good quality and fast turnaround. Could recommend higher.
No information that only part of my order was sent, I had to telephone to find out why?
I am sorry to say that customer service is very poor.
Hello Andy. We are sorry to note your disappointment.
Your order was placed on 30 March with Free Shipping for delivery by 16 April.
Occasionally, operational exigencies may require us to split an order into multiple packages. Your order was shipped in two packages, one via FedEx and the other via UPS. Per the tracking pages, the FedEx package was delivered on 6 April and the UPS package on 15 April.
When the first package was dispatched, our notification email did state that it was partially shipped.
We trust you are happy with your custom outdoor curtains. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.
The product arrived in good time and appears well made. However, I ordered a drawstring closure on my parasol cover but the item delivered had a push clip instead of a drawstring. The design of the clip is flawed in that it serves no discernable purpose, it does not reduce the diameter of the cover at all, it's just a wasted clip. I have held off giving this review in the hope that the company would respond to my email of 6 days ago. After contacting them again on day 3 I was told someone would get back to me within 24-72 hours. Your time is up. Note that the website is UK based but the products are "designed" in the US and made in India - not suggesting that's a problem but perhaps adds to the slow response of customer services. I would not recommend this company.
Hello Adrian. Please accept our sincere apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We ship hundreds of passionately handcrafted products each day, and admittedly sometimes we make a mistake. Please be assured that we are firmly committed to making it right. We have flagged this to our Quality team for urgent attention. Your patience is greatly appreciated.
Hello Philip. Please accept our sincere apologies for the inconvenience.
We use globally recognized shipping carriers FedEx / UPS for deliveries. While we are reliant on the delivery information provided by the carrier, we offer our full support in resolving any delivery issues that arise. In your case, we immediately raise a trace request with UPS (which typically takes 7 business days).
Per your last email dated 16 April, we understand that the package was delivered to the wrong address but has now reached you. This feedback will certainly be shared with our shipping partner. We trust you are happy with your custom covers. If there is anything else we can help with, please do not hesitate to write back.
Thank you for choosing Coversandall.
Great site to order from, straight forward. Choice of type of covers was a nice bonus we went for the Estes tough as have an exposed garden.
Good communication with delivery and extremely satisfied with quality and the make up of the covers from our measurements so no excess and flapping but easy enough to fit on and off.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andy. Thank you for your rating and feedback. Please accept our apologies for the delay in your order. We understand the frustration this must have caused.
The minimum shipping charge covers the basic cost of packaging and postage that we incur. We have tried to keep the cost as low as possible, considering that we only use global shipping leaders FedEx or UPS for deliveries. Note that we offer FREE SHIPPING on orders over £49.
Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
We are glad you like your custom cushion cover and hope to have another opportunity to work with you soon. Thank you for choosing Coversandall.