Cover & All UKReviews 14,194

No issues good quality and fast service, easy to use website

Cover & All asked for more measurements to ‘make our furniture cover more bespoke'. Fine. They then made an additional charge and delay the order without communicating this first. Not fine. They then cannot understand why you would want to revert back to the original measurements which, although less bespoke, would have had no additional cost and still fit.

To summarise: Customer Service colleagues are not able to put themselves in the customer shoes when asked simple questions, they are not able understand any questions in fact. However, they will confirm receipt of your email, constantly wish you well "in these strange times" and "thank you for choosing us".

The ‘bespoke' design that arrived is does not easily fit as feared and a less fitted more square design would have worked better…

…but thank you for choosing us in these strange times.

Cover arrived exactly as expected and faster than I thought it would

Items fit perfectly
Thank you for the great service

Easy site to navigate. After I had placed the order, I saw that I had made a mistake with the colour. I called Cover & All and received very good customer service.
The cover is excellent. The only criticism is that I received an e-mail that it would be delivered on 10th May and it arrived on 14th.

Easy to order but considerable delay had to contact and state wanted to cancel before getting resolution

The promotional image shows a fabric draw cord which is expected to extend the full circumference of the cover which, when pulled, pulls in the full cover.
The actual pull cords (there are two) are cord and are 18 inches long and fixed and do not pull the full extent of the cover.
The product appears to be of a very good quality overall which I trust will endure and not deteriate.

I contacted the company first and was told that my order would take approximately 14 days. It did take slightly longer but I am very happy with the product

Paid extra for quick delivery, did not get quick delivery.

Copy of emails:
Resent 7 May 2021
I am still awaiting confirmation that you are delivering to the revised delivery address.

From: Peter Newman
Sent: 06 May 2021 18:08
To: *******@coversandall.co.uk
Subject: Ref. Order #CUK*******377 and order #CUK*******380, change of delivery address

Coversandall Tel. *******7158

Attn. Customer Services

Ref. Order #CUK*******377 and order #CUK*******380

As the delivery dates for these two orders have been delayed to next week, I need delivery to be to my work address, this is as follows:

Attn. Peter Newman
C/o Brillopak Ltd
9 Archers Park
Branbridges Road, East Peckham
Tonbridge
Kent
TN12 5HP

Please confirm by return that this will be changed.

Regards

Peter Newman

Really easy to send in measurements and order, great quality and fits well.

The order came back just as I ordered and right on time. Could not have done been easier

Only problem was that it took a long time to deliver the product

Easy to order custom covers and what is delivered is what you ordered. Fantastic

Ordered 2 made to measure clear tarps for my gazebo. Arrived in reasonable time, correct measurements and so far appear to be robust and well made. I cannot yet comment on how long they last.
I will be ordering more when i complete stage two of gazebo

Ordered a cover for our guinea run with their names on the side of it. They sent proofs for approval.

Wanted portable side coverings for external wooden gazebo. Ideal size choice and options

It was very easy and concise on the ordering process on the web site, we ordered the drapes and 7 days later they arrived perfect size and great quality. I would highly recommend Covers & All

Ordered covers and they were due to be delivered and I had heard nothing from them. Chatted online to them and one person said they would be despatched in 2 hours and the other said 24 hours. This was on the day that they were supposed to be delivered. Was not impressed by the customer service at all.

It was very easy to order the made to order the made to measure cushion covers for garden furniture.
Covers arrived on time and fit perfectly. They are well made and exactly what I was looking for.